If the troubleshooting doesn’t help resolve the problem, your toothbrush will require additional troubleshooting and potentially repair.
So what is the process when it does? How long is the brush covered for?
You can find the answers to these questions and more below.
- Guarantee commences from the date of purchase.
- Buy the brush on 1st February 2020, the warranty will be valid until 21st January 2022 or January 2023 if you register the brush online.
- Under the terms of the guarantee, Oral-B will for free of charge repair any defects or problems with the toothbrush that are as a result of a fault in the materials or workmanship in the construction and manufacture of the product.
- If the brush stops working for no reason this would be repaired for free.
- If the brush stopped working because it has been dropped from a height and damaged it this would not be covered.
- The guarantee does not cover faults as a result of improper use.
- If you try to repair or modify the brush the warranty will not be valid.
- Wear and tear of brush heads are not covered under the warranty.
- The warranty repair must be carried out by Oral-B/Braun Customer Service Centre.
- The warranty will be voided if electric rechargeable handle damage is found to be attributed to the use of non-Oral-B replacement brush heads.
How can I get my Oral-B electric toothbrush serviced in the UK?
Oral-B electric toothbrushes are covered by a 2 year warranty as standard, but this is extended to 3 years if the electric toothbrush is registered here https://www.oralb.co.uk/en-gb/create-profile before the end of the 2 year period.
If your Oral-B electric toothbrush develops a fault within two or three year period of purchasing, it will be repaired or replaced free of charge under the terms of your warranty.
For In Warranty Service: Visit http://www.braunservice.co.uk/report-a-fault/ which is the online portal of Olympic, Braun/Oral-B’s Authorised Service & Repair Centre in the UK.
You will be guided through a step by step process on how to get your electric toothbrush serviced.
All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight and courier handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. Oral-B will cover all repair costs and return shipping to you.
For Out of Warranty Service: You can still send your electric toothbrush to the service centre as they offer a free repair estimate service; based on which you may decide on the best course of action.
How long will the process take?
In both cases the Service & Repair Centre aims to process your returned product within 24 hours of receipt. Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your electric toothbrush will be serviced, restored to full working order and returned to you.
How long is the Oral-B warranty?
The standard warranty is 2 years from the date of purchase.
There is the option of a free extended warranty, which will cover the brush for up to 3 years rather than 2, if the electric toothbrush is registered online before the end of the standard 2 year warranty period.
The guarantee commences from the date of purchase. Buy the brush on 1st February 2020, the warranty will be valid until 31st January 2022 or January 2023 if you register the brush online.
How do I register for the Oral-B extended warranty?
To gain an additional years warranty and extend the period from 2 to 3 years you must register your brush online.
To register your electric toothbrush visit https://www.oral-b.com/registration/en-gb/product-registration-landing.
You will be asked to provide your personal details and details of your brush, so make sure you have your electric toothbrush handy when registering along with your proof of purchase (receipt).
You will need to register your toothbrush within the first 2 years after purchasing your brush to benefit from the 1 year warranty extension. Once registered, general warranty terms and conditions will apply for the extended period.
My brush is not listed on the warranty registration page?
As new electric toothbrushes are launched, there can be a delay in the new brush being added to Oral-B’s online warranty registration page.
We wish this was not the case, but should this apply please allow a few weeks to pass and then attempt the process again to see if the registration pages have been updated. You can register for the third years warranty at any time within the standard 2 year warranty period.
If you brush has developed a fault and it is still not listed, head straight to http://www.braunservice.co.uk/report-a-fault/ and book it in for repair.
If you are still having issues and you wish to seek a resolution sooner, speak to Oral-B’s customer relations team on 0800 731 1792 (UK customers).
What is covered in the Oral-B warranty?
The warranty starts on the day of purchase and runs for 2 years (unless extended online here https://www.oral-b.com/registration/en-gb/product-registration-landing to 3 years).
If your Oral-B product is defective during the warranty period, Braun (the parent company to Oral-B) will repair or replace it free of charge.
Examples of what the warranty will cover, but not limited to are:
- The brush no longer charging or holding charge
- The battery life lasting less than the advertised time
- The brush no longer switching on or off
- The brush intermittently stops working
- The brush speeds up and slows down for no reason
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
- Normal wear and tear
- Accident, misuse, dirt or water
- The product being tampered with
- Improper use
- Repairs carried out by agents not authorised by Oral-B/Braun
- Failure to take proper care of the product, including recharging
- The product being altered or used for commercial purposes
Is the warranty and repair process free?
If the fault with your electric toothbrush falls under the terms of the warranty and is within its warranty period, Oral-B will, for free of charge, repair any defects or replace the toothbrush.
If the brush is outside of warranty, it can be sent to the service centre for a free, no obligation estimate.
Where do I need to send it?
Olympic Shaver Centre Ltd
Units 19-20 Calverton Business Park
Hoyle Road, Calverton
Will they collect the toothbrush?
No, it is your responsibility to return the brush to the address provided, using an appropriate shipping method.
How long will I be without a toothbrush?
As a general rule, the service centre aim to repair or replace the toothbrush within 24 hours of receipt.
The exact period of time you will be without an electric toothbrush will vary depending on the circumstances, time of year and shipping methods used.
Please take into consideration the postage time to and from the service centre.
For out of warranty claims, the process may take a little longer but is still dealt with swiftly.
Will they not just replace the toothbrush?
Whether Oral-B decides to repair or replace the toothbrush is dependent on the problem and their decision in each particular case, there is no guarantee that it will simply be swapped.
Do I need my receipt?
Retaining your receipt will be advantageous when it comes to booking your toothbrush in for any warranty repair, so it is worth keeping hold of.
However, it is not essential and often repairs will be carried out without providing this, but repairs required without proof of purchase are subject to inspection to confirm the age of the brush and whether it is within warranty. The service centres decision is final unless you can provide evidence of the purchase date.
My electric toothbrush is outside of the warranty period can I get it repaired?
Yes. You can send your brush in for repair outside of the 2 or 3 year warranty period. You need to report the fault here http://www.braunservice.co.uk/report-a-fault/ and follow the on screen instructions.
Once with the service agent a a free repair estimate will be provided, usually within 24 hours and you can chose to proceed or not with this estimate.
How do I contact the service centre?
You can contact the authorised service centre in the UK on: 0115 965 7434
Who is the service centre?
The service of Braun/Oral-B products are completed by an allocated third party company for and on behalf of Braun.
Here in the UK that company is:
Olympic Shaver Centre Ltd
Units 19-20 Calverton Business Park
Hoyle Road, Calverton
I am not in the UK, where and how to do I get my brush repaired?
If you are not a UK resident, but have an Oral-B electric toothbrush your brush will be subject to the same warranty conditions, but the service agent, the returns address and contact numbers will be different.
From here select the appropriate region and your country.
Once the page loads, look for the ‘Authorized Service Centre’ button/link. Click this and then from the page select ‘Oral-B power Toothbrushes’ and select the various options on screen to find the appropriate service centre.
If you are struggling and need further assistance, contact the customer relations team for your country using the contact numbers provided later in this post.
Is the battery in my Oral-B electric toothbrush handle replaceable?
The battery inside Oral-B electric toothbrush handles cannot be easily replaced and for that reason battery replacements for their rechargeable handles are not provided. The battery is incorporated into the electronics of the handle and the unit is sealed to prevent water getting into it.
Where can I buy Oral-B replacement chargers, brush heads and other parts?
You can buy Oral-B replacement chargers, brush heads and other parts and accessories directly from Oral-B Authorised Service & Repair Centre at http://www.braunservice.co.uk/braun-replacement-parts/
They stock all available spare parts and accessories for Oral-B/Braun products sold within the UK. Parts and accessories are all held as permanent stock lines and they offer a very efficient mail-order service. Common replacement parts include toothbrush heads, toothbrush bodies and chargers.
You can place orders online at www.shavers.co.uk/personal-care/oral-care.html
Or you can call them on:
UK: 0115 9657 447
Ireland: 0044 115 9657 447
If you are looking only for replacement brush heads, Amazon is also a great option, carrying a wide range at great prices with swift delivery. See the Oral-B brush head range on Amazon.
What is the full warranty wording?
The full and official wording of the Oral-B warranty is:
We grant 2 years guarantee on the product commencing on the date of purchase.
Within the guarantee period we will eliminate, free of charge, any defects in the appliance resulting from faults in materials or workmanship, either by repairing or replacing the complete appliance as we may choose.
This guarantee extends to every country where this appliance is supplied by Braun or its appointed distributor.
This guarantee does not cover: damage due to improper use, normal wear or use, especially regarding the brush heads, as well as defects that have a negligible effect on the value or operation of the appliance.
The guarantee becomes void if repairs are undertaken by unauthorised persons and if original Braun parts are not used.
To obtain service within the guarantee period, hand in or send the complete appliance with your sales receipt to an authorised Oral-B Braun Customer Service Centre.
This guarantee in no way affects your rights under statutory law.
Warranty replacement brush heads Oral-B warranty will be voided if electric rechargeable handle damage is found to be attributed to the use of non-Oral-B replacement brush heads.
Oral-B does not recommend the use of non Oral-B replacement brush heads.
Oral-B has no control over the quality of non Oral-B replacement brush heads. Therefore, we cannot ensure the cleaning performance of non-Oral-B replacement brush heads, as communicated with the electric rechargeable handle at time of initial purchase. Oral-B cannot ensure a good fit of non-Oral-B replacement brush heads. Oral-B cannot predict the long-term effect of non-Oral-B replacement brush heads on handle wear. All Oral-B replacement brush heads carry the Oral-B logo and meet Oral-B’s high quality standards.
Oral-B does not sell replacement brush heads or handle parts under any other brand name.
Oral-B contact details:
If you want further information and to ensure you are acting appropriately for peace of mind use one of the regional contact numbers provided to speak to a customer relations agent in your country.
DE/AT: 00 800 27 28 64 63
CH: 04 44 – 88 40 10
GB: 0 800 731 1792
IE: 1 800 509 448
FR: 0 800 944 803
BE: 0 800 14 592
LU: 800 21172
ES: 901 11 61 84
PT: 808 80 00 33
IT: 800 124 600
NL: 0800-4 45 53 88
DK: 70 15 00 13
NO: 22 63 00 93
SE: 020- 21 33 21
FI: 020 377 877
GR: 800 801 3457
***PLEASE NOTE: Electric Teeth is not affiliated with Oral-B directly. The information is correct to our knowledge at the time of writing and provided in good faith. It is subject to change at any time.Provided primarily for UK based Oral-B customers.***