Our recommendations are independently selected and dentist-approved. We may earn a commission if you buy something. Why trust us?

Oral-B Troubleshooting & Common Issues

Oral-B electric toothbrush troubleshooting header image

We are not Oral-B, nor are we affiliated with them.  

We are not a service centre and do not repair or replace toothbrushes.

Whilst we will offer what support we can, we cannot provide answers to all problems.

Contacting Oral-B directly will always be your best option.

Oral-B contact number:
GB – 0800 731 1792 / IRE – 1800 509 448

Monday – Friday: 9 am to 5:00 pm

Or email here.

Alternatively, book your brush in online for repair.

Has your Braun Oral-B electric toothbrush stopped working?

Is it not behaving as you would expect?

Perhaps it is making more noise than normal.

Maybe it is not charging.

This article offers answers to the more commonly experienced issues with Oral-B electric toothbrushes.

All being well you will find the answer you need to resolve the issue.

If consulting this page or the user manual for your product does not resolve the issue, or you determine the brush requires repair or replacement, contact Oral-B on 0800 731 1792.

Most products come with a 2 year warranty from Oral-B with the option of extending to 3 years. Providing the fault falls under warranty terms, this should be resolved for you. In most cases this will be a free of charge repair or replacement.

Products outside of the warranty period will not be eligible for repair or replacement by Oral-B, but their customer support team may still be able to provide some assistance depending on the fault.

My brush head is stuck/won’t come off the handle

  • Run the top of the handle under warm water for a minute or so, to loosen the brush head. Make another attempt to remove it, it should come off with ease.
  • It is recommended to remove and rinse the brush head after each use before placing it back on the handle.

Oral-B toothbrush won’t stop blinking/flashing

  • Green or white blinking/flashing light.
    • The battery is in the process of charging.
    • The light will turn a solid green or go out when complete.
  • Red blinking/flashing light.
    • The battery power is very low and requires charging.

Toothbrush has stopped working the first time I used it

  • The battery of the brush only comes charged to last a few minutes. To maximise the capacity and life of the rechargeable batteries, the power handle should be placed on the charging stand for several hours before the first use.

Handle not turning on/does not work at all

  • The power button is stuck.
    • Toothpaste residue can build-up around the power button. This can cause the button to get stuck and not function correctly.
    • Rinse the handle under warm water for about 10 seconds.
    • Clean the power button and surrounding area with a damp cloth to ensure it is clean and free of debris.
  • Correct button used?
    • If the handle has 2 buttons, ensure the correct button is being pushed.
    • The mode button will not turn the toothbrush on, only the power button.
  • Is the toothbrush charged?
    • If the battery icon indicates that the battery is flat or low on power, it may require charging before it will turn on.
  • Any noise coming from the handle?
    • Turn on the toothbrush with a brush head attached and place the handle near your ear. If you hear a soft humming sound, it is likely that a fault has occurred that will require you to contact Oral-B for warranty support
  • Is the metal shaft in place?
    • With the brush head removed check if the metal shaft that extends from inside the handle. Is it loose or does it come out of the handle? If it does contact Oral-B for warranty support.
  • Has it been dropped?
    • If a toothbrush has been dropped or taken a very hard knock, it is possible that the battery connection inside the handle has been damaged.
    • The connection is usually a small solder connection between the +/- terminals of the battery that connects this to the main printed circuit board.
    • Cracked solder joints can, in theory, be repaired. However, the Oral-B handles are not designed to be opened up by users. Doing so will invalidate your warranty and may even render the brush broken for good.
  • Has it gotten wet?
    • Whilst the brush is designed to resist water prolonged exposure or submersion in water may lead to water ingress inside the handle.
    • Any physical damage to the handle will likely increase the likelihood of any water having impacted the internal electronics.
    • Water can cause corrosion, staining and crystal formation on the circuit board rendering the brush no longer functional.
Oral-B Troubleshooting & Common Issues 1

Oral-B toothbrush does not charge

  • Handle is not fully charged
    • After a total discharge it is possible for the charge indicator to take up to 15 minutes to begin flashing.
    • If you see the battery indicator light blinking it means it is charging.
    • Fully charge the Oral-B handle for up to 22 hours.
  • Not using the original charger
    • Make sure that you use the original charger that came with your Oral-B toothbrush.
  • The socket is not working
    • Try another appliance in the same power outlet/socket and see if that works. If that is also not working the issue might be with that socket. Try an alternative outlet.
  • Has it been dropped?
    • If a toothbrush has been dropped or taken a very hard knock, it is possible that the battery connection inside the handle has been damaged.
    • The connection is usually a small solder connection between the +/- terminals of the battery that connects this to the main printed circuit board.
    • Cracked solder joints can, in theory, be repaired. However, the Oral-B handles are not designed to be opened up by users. Doing so will invalidate your warranty and may even render the brush broken for good.
  • Has it gotten wet?
    • Whilst the brush is designed to resist water prolonged exposure or submersion in water may lead to water ingress inside the handle.
    • Any physical damage to the handle will likely increase the likelihood of any water having impacted the internal electronics.
    • Water can cause corrosion, staining and crystal formation on the circuit board rendering the brush no longer functional.

My Oral-B toothbrush charger isn’t working

  • Any lights on the handle?
    • When a brush handle is placed on the charging stand do any lights flash/blink?
    • If yes, this would suggest the charging stand is functioning correctly.
    • If no, leave the handle on the charger for at least 1 hour and see if the lights are now flashing/blinking.
    • After a total discharge it is possible for the charge indicator to take up to 15 minutes to begin flashing.
  • Handle warmth
    • Is the base of the handle slightly warm after having been sat on the charging stand for a few hours. If so, this is usually a sign it is functioning correctly.
  • Power outlet/socket
    • Try another appliance in the same power outlet/socket and see if that works. If that is also not working the issue might be with that socket. Try an alternative outlet.
  • Cables & damage
    • Check the power lead cable to see if there are any cuts or damage. If so stop using for your own safety.
    • Has the charger recently gotten wet or been damaged in some way? If so, stop using for your own safety.
  • Try an alternative charger
    • Does a friend or family member have an Oral-B toothbrush. If so use their charger to confirm if your brush charges on theirs.
    • If so, it will likely confirm your charger is at fault.
Oral-B Troubleshooting & Common Issues 2

What do the battery status lights mean?

Your Oral-B toothbrush has smart ways of telling you when it is time for a recharge. The lights and beeps of your toothbrush indicate the charging behaviour.  

Some toothbrushes have only one indicator light, while others have three. Below, you can find what the indicator lights mean for each of these models. 

  • Toothbrushes with 1 indicator light
    • Toothbrush on charger
      • No lights – Fully charged and on sleep mode
      • Green or white light flashing – Charging
      • Solid green light – Fully charged
    • Toothbrush not on charger
      • Solid green light – Fully charged
      • Flashing red light – Battery empty
  • Toothbrushes with 3 indicator lights
    • Toothbrush on charger
      • No lights – Fully charged and on sleep mode
      • 1, 2 or 3 lights flashing – Charging
      • 3 solid white/green lights – Fully charged
    • Toothbrush not on the charger
      • 3 solid white/green lights – Fully charged
      • 2 solid white/green lights – Moderately charged
      • 1 solid white/green light – Low battery
      • 1 flashing red light – Battery empty

Note that some toothbrushes like the Vitality series do not have a battery light indicator. In this case, just follow the normal charging advice as specified in the user manual. 

Toothbrush takes a long time to charge

  • Depending on the model of toothbrush it can take anything up to 22 hours to charge an Oral-B toothbrush battery.
  • Most models are fully charged within 12-15 hours.
  • If you are charging your toothbrush on a metal surface, this can cause the charge time to be longer.
  • The tooth brush charger works by electromagnetic induction.
  • Using the inductive tooth brush charger on a metal surface influences the electric flux and reduces the induced power of about 15-20% compared to a non-metal surface. This leads to an increased charging time.

The handle is very loud/noisy

  • Are you familiar with an Oral-B toothbrush?
    • The sound and vibration may appear odd because you are not familiar with the sound that it makes, particularly if this is your first electric toothbrush.
    • Oral-B toothbrushes are louder than Sonicare and other sonic toothbrushes, producing a more mechanical sound.
  • Check that the brush head is attached correctly.
    • A loose brush head may result in increased noise being generated.
    • If no brush head is attached it will likely sound louder.
  • If certain modes the toothbrush will sound louder, and if the highest level of brushing intensity has been set, this will increase the pitch of the sound.

Ticking sound coming from my Oral-B toothbrush

  • On some toothbrush handles you might hear a low ticking sound coming from inside the body. The sound may be heard even if the body is not on the charging station. The sound comes from the working frequency of the voltage converter and can be heard in very quiet environments.
  • This ticking sound doesn’t necessarily indicate any malfunction of the brush.

Toothbrush stutters regularly/pauses briefly

  • This is part of the professional timer, also known as the pacer/quadpacer/30 second timer.
  • A short, stuttering noise reminds you at 30 second intervals to clean all four areas of your jaw (upper right, upper left, lower right and lower left) for the same amount of time (30 seconds).
  • A long spluttering noise tells you that you have reached the end of the two-minute cleaning time recommended by dentists.

Oral-B toothbrush power cycles on/off

  • If the Oral-B toothbrush is turning itself on and off very quickly, and then continues to run this likely normal. This is the professional timer, also known as the pacer/quadpacer/30 second timer.
  • A short, stuttering noise reminds you at 30 second intervals to clean all four areas of your jaw (upper right, upper left, lower right and lower left) for the same amount of time (30 seconds).
  • A long spluttering noise tells you that you have reached the end of the two-minute cleaning time recommended by dentists.
  • If an Oral-B toothbrush is turning itself on or off regularly without input from yourself and not during a typical brushing cycle, the brush requires inspection by Oral-B.

Oral-B toothbrush handle turns itself on

  • If the toothbrush is turning itself on, without any interaction from you, then there is a fault with the handle that requires repair. Contact Oral-B.

Oral-B electric toothbrush head has stopped moving

  • If the brush head is not moving, and the toothbrush is definitely switched on (because you can hear it), try removing and replacing the brush head. It may not be seated correctly.
  • If this does not resolve the issue, use another replacement brush head. This rules out that the brush head itself is the issue.
  • Next, have a look at the metal shaft under the brush head. When the toothbrush is switched on, does it move? It should spin around in a circle. If it does not, there may be something wrong with the handle and it will require service from Oral-B.
Oral-B Troubleshooting & Common Issues 3

Pressure sensor light not working

  • Not all brushes have pressure sensors. Those that do have a red panel on the neck of the brush head or a clear ring around the top of the head that will light up.
  • To function, a certain amount of pressure must be applied.
  • A method to test it:
    • Attach the brush head to the handle.
    • Turn the toothbrush on.
    • With the toothbrush out of the mouth, use your hand/fingers to push on the long neck of the brush head, starting gently, gradually increasing the force.
    • With a light-medium pressure, you should hear the sound of the motor in the handle slowing/straining a little and the light should come on.
    • If the light does not come on, apply a little more pressure, not too much as it does not require lots of pressure.
    • If the light still does not come on, contact Oral-B for a repair.

Water dripping from Oral-B handle

  • Water can build up within or be retained within the brush head attached to the handle. This can exit the brush head over time. This is normally very safe and will cause no issue. It is advised to remove and rinse the brush head after each use. To help it dry, keep it detached from the handle.
  • If water appears to be dripping from inside the handle, look for any signs of possible damage. Consider whether this has happened before and whether this could be moisture that has collected/built-up on the handle.
  • Should you have any doubts bout the safety of your device or you suspect that it is faulty, please do not continue to use it.

Oral-B toothbrush gets warm

  • A rise in temperature during charging is normal.
  • An increase of 40°C above the ambient temperature of the device is acceptable.
  • If the device, the power cable or the power adaptor are damaged or if you have any doubts about the safety of your device or you suspect that it is faulty, please do not continue to use it.

Toothbrush get very hot and parts are melting

  • Please do not use the device.
  • If the device, the power cable or the power adaptor are damaged or if you have any doubts about the safety of your device or you suspect that it is faulty, please do not continue to use it and detach it from the power outlet.

Burning smell/smoke coming from toothbrush

  • Please do not use the device.
  • If the device, the power cable or the power adaptor are damaged or if you have any doubts about the safety of your device or you suspect that it is faulty, please do not continue to use it and detach it from the power outlet.

Oral-B toothbrush smells

  • If it is producing a burning smell, please do not use the device.
  • It is however more likely that the smell is related to residual moisture.
  • It is important to keep the toothbrush clean and allow the toothbrush to air dry.
  • If the toothbrush is unclean or is in a wet environment, damp and mould can form.
  • Store the toothbrush in a dry place with a good airflow and see if it improves.
  • This guide to cleaning a toothbrush may help.

Foreign (grey) susbtance on/in toothbrush

  • The use of rough / abrasive toothpaste can cause abrasion of the metallic parts inside the brush head.
  • Clean the affected brush head thoroughly under running water for a couple of seconds. Turn the device off and detach the brush head. Clean both parts separately under running water and wipe them dry. Let them dry separately.

Rust on metal shaft/metal axis

  • In rare cases it might happen that the drive axis (the metal shaft that the brush head fits to) gets rusty or discoloured.
  • This might be more apparent if you store your refill brush head permanently on the handle or if you use tap water filtered from sea water with a high residue of sodium chloride.
  • Try to keep the brush as clean as possible. After brushing, rinse the brush head for several seconds under running water with the handle switched on.
  • Switch off the handle and remove the brush head. Rinse both parts separately under running water then wipe them dry before reassembling the toothbrush.

Oral-B toothbrush handle is discolouring/changing colour

  • The Oral-B handles are designed to last and as best as possible resist discolouration.
  • In some instances, the plastics and rubber materials can dull/change colour if the handle is not regularly cleaned and dried.
  • If the handle is left in very warm conditions and in direct sunlight.
  • If the handle is used with tap water filtered from sea water with a high residue of sodium chloride.
Oral-B Troubleshooting & Common Issues 4

The metal shaft/adaptor on my handle is loose

  • Remove the brush head and see if the metal shaft on the handle is loose.
    • If yes, there is a fault with your handle. Contact Oral-B.
    • If not, check other troubleshooting advice.

Toothbrush does not vibrate as much as it did/weak vibration/has lost power

  • Make sure that your toothbrush is fully charged – give it up to 22 hours.
  • If your toothbrush has more than one mode of operation, you may have activated a different mode with a different brushing action or intensity.
    • Press the power/cleaning mode button to make relevant changes.
  • Old worn brush heads can also seem to be less effective or powerful in their rushing action.  
    • If your brush head has been in use for more than 3 months, it should be replaced with a new one.

The vibration is too powerful

  • Change the cleaning mode.
    • If your toothbrush has the option to, you may wish to change the cleaning mode selected. Different brushing modes use varying amounts of power from the brush motor causing more or less intense vibrations at the brush head.

Cleaning modes no longer available

  • You more than likely have a particular ‘journey’ set within the smartphone application.
  • If you have a smart (Bluetooth enabled) toothbrush, that has been paired to the smartphone, within the app you can set specific goals/journeys that change the brush configuration, including disabling certain cleaning modes.
  • Enter the app and modify or cancel the journey to restore particular cleaning modes.

Order of cleaning modes have changed

  • You more than likely have altered the order of the cleaning modes available on the brush from within the smartphone application.
  • If you have a smart (Bluetooth enabled) toothbrush, that has been paired to the smartphone, within the app you can change the order of the modes to suit you.
  • The default order might be Daily Clean>Gum Care>Sensitive>Whitening, but you could change this to Whitening>Daily Clean>Sensitive>GumCare.
  • Enter the app and modify the order of the modes within the settings.

Can I turn off Bluetooth?

Bluetooth can be deactivated on models that have both a power and cleaning mode button.

  • Press the on/off button and the mode button simultaneously for 3 seconds to disable Bluetooth completely.
  • Turn the toothbrush handle back on, you should now notice that the Bluetooth icon just above the power bar is now turned off, meaning your Bluetooth is deactivated.
  • You can reactive the Bluetooth anytime, by following the same steps and you will know it is back on when the icon is lit up.

With the Oral-B iO Series Bluetooth can be turned off via the settings on the display rather than via button presses.

Your Comments

Do you own an Oral-B toothbrush that has a fault? What is the problem?

Have you had problems with your toothbrush in the past? What was the problem and the solution?

Let us and others know by leaving a comment below.

About Jon Love

Jon is a leading voice on electric toothbrushes and has been quoted by mainstream media publications for his opinions and expertise.

Having handled & tested hundreds of products there really is very little he does not know about them.

Passionate about business and helping others, Jon has been involved in various online enterprises since the early 2000s.

After spending 12 years in consumer technology, it was in 2014 that he focused his attention on dental health, having experienced first-hand the challenge of choosing a new toothbrush.

Read More

Leave a comment or question

151 thoughts on “Oral-B Troubleshooting & Common Issues”

  1. Hi, My Oral B IO6 handle display is not working, tried factory resets but not getting anywhere, can’t seem to find anyone else having this issue, any ideas? Thanks!

    Reply
  2. My oral b toothbrush lights up as normal but it doesn’t turn on when you press the on/off button. It’s fully charged.

    Reply
    • What doesn’t work? You mean it doesn’t turn the toothbrush on and begin moving? Could it need to be left on the charging stand for longer?

      Reply
  3. Hi I just tried setting up my new Black IO 9. I accidentally set language to Japanese and cannot performs reset by holding the
    Power button for 10 secs. The toothbrush simply powers off and cannot be powered back for a minute or so. The battery indicator said 100% and I did charge it for a few hours. Can you help?

    Reply
    • So the brush will power on?

      To change the language:

      Press the lower mode/function button (under the display) multiple times until you see the settings icon. Looks like a cog icon.
      Press the power button once to enter the settings menu.
      Press the mode button twice to get to Language.
      Press the power button once.
      Press the mode button multiple times until the language you desire is shown on the display.
      Press the power button to confirm the language choice.

      Reply
  4. My toothbrush is fully charged (three battery lights light up when turned on), but now when I turn the toothbrush on it starts ok but fizzles out after a second or two as though the battery has run out (even though the battery is still showing as fully charged). Any idea how to fix this? It’s about 18 months old.

    Thanks!

    Reply
    • Sorry to read about the issue Rachel. Given it is 18 months old I suggest you book it in, using the links above for repair.

      Reply
  5. I’m brushing my teeth then all of a sudden it stops working after about 30 seconds then vibrates very slowly and just stops working I have to then press the power button 4/5 times then it starts to work and then does the same fault again

    Reply
    • Hi Ruben.

      I can’t really say without hearing the sound myself. It does make a noise as it is in use, so it could be normal but possibly not judging by the fact you are questioning it.

      Is the brush head fitted correctly?

      Perhaps you could send a video clip to us by emailing hello[at]electricteeth[dot]com and we can advise.

      Reply
  6. When switching the brush off, all three lights flash for a second.

    Why does this happen? It started a few weeks ago. We have had the brush for almost two years.

    It is the black, Bluetooth version.

    Reply
    • Hi Scott. I am not sure exactly which model you have based on this description. However, this isn’t normal. Aside from this is the toothbrush appearing to work normally?
      It could be worth letting the battery discharge completely and then recharge it fully.

      Reply
      • Thanks.

        It’s the 3767 model, judging by the number on the base.

        Yes, it functions as normal. Although, I’ve never tried the Bluetooth, so I can’t comment as to that.

        Anyway, yes, I’ll allow the battery to drain.

        It’s not really a concern, it’s more of a mystery, as I don’t know how it happened and there’s no mention of it anywhere to be found.

        Strange.

        Anyway, thanks for replying.

        Reply
  7. iOS series 8 toothbrush turns off but when placed on charger says there is 50% battery available, when left to charge for 12 hours still isn’t 100%

    Reply
    • Hi Emma,

      Sorry to hear you are having problems. It sounds as though the brush may be faulty so it would be best to send it back to Oral-B. It will be covered by the warranty if it is within 2 years of purchase.

      Reply
    • Hi Steph.

      Which toothbrush and brush head are you using? Is it an official Oral-B head?

      Have you tried any alternatives? In other words could this be one faulty one or are all heads having this issue?

      Reply
  8. Our Oral B always fails to operate when it has been in hold luggage of a flight despite having been fully charged and checked as working before leaving home. Have found that to get it working again , pop it onto the charging base for a brief moment then try to operate. Most usually works.

    Reply
  9. Recently changed toothbrush head and noticing small metal part inside the hole in the head catches my mouth, especially when brushing my tongue

    Reply
    • Is this an official Oral-B head Joe? Are there any obvious signs of a manufacturing issue? Have you tried any of the other heads that likely came in the same pack to see if you experience the same issue?

      Reply
  10. Hi. My electric toothbrush has a green light when charging for 30 mins. When I use it after being on the charger overnight it flashes red! I’ve only had it 2 months. Any answers?
    Thanks

    Reply
    • That seems a bit odd Julie. Does it continue to function though, even with the red light flashing? Do you notice any slow down in the brush motor movements?
      You could try letting the toothbrush discharge fully and then recharge it again fully to see if this resolves the matter.

      Reply
  11. Oral B io only 10 month old, stopping at 6 seconds. Works again for a further 6 seconds then dies. All pictures /lights still on and showing and 100% charged. Tried without the head and does the same thing.

    Reply
    • Hi Laura. Try resetting the toothbrush from the smartphone app if possible.

      If this doesn’t work you are best getting in contact with Oral-B for it to be repaired.

      Reply
  12. I bought a new oral b pro 3 3500 and the first time i used it the light didnt come on when i applied pressure to it

    Reply
    • Well, this could be because you were not brushing with too much force, which is a good thing.
      Has it started working?
      One way to check is with the brush out of the mouth, turn it on, and press against the brush head shaft. It should activate the sensor when you apply some force.

      Reply
  13. My oral b is one month old and it loses charge very quickly. When I recharge it even overnight the green light it still flashing when on charging unit.thank you.

    Reply
    • Hi John. Try charging it fully, then discharging it. Recharge it fully (12+ hours – until the green light stops flashing) to see if that resolves the issue, if not you may want to speak to Oral-B.

      Of course, do consider some brushes don’t have the longest battery life. I am presuming you are meaning it drains in a matter of days rather than weeks.

      Reply
  14. Hello! I have an oral B vitality 100 pro timer.

    Is it normal for an electric toothbrush to leak water from the metalic head?

    When I turn on my toothbrush and hold it upside down (without the toothbrush head), water with toothpaste comes from the inside. My toothbrush is new and it’s been 15 days since I bought it.

    If you could lend me any help I would greatly appreciate it.

    Reply
    • I can’t say I test or try this regularly, but I wouldn’t deem it to be normal. You might get the odd drip but it sounds like you are getting much more than this. Probably worth contacting Oral-B for their advice.

      Reply
  15. We were kept awake all last night by an intermittent peculiar noise. We thought it was a deer at first so went outside at 11.30 and nothing. It is a sort of puffing noise
    In my shower room this morning there it went again even louder! It’s the flipping toothbrush. It puffs, the top twists round and it jiggles about!
    Is it dead?
    Thanks

    Reply
  16. I have recently purchased on oral B pro 2 electric toothbrush.
    After it has been left overnight it requires 2 presses of the button, rather than the usual single press, to make it operate.
    Is this usual in your opinion?
    Many thanks for your help.
    Best regards, Phil.

    Reply
    • Hi Phil.

      Are you leaving it on the charging stand overnight to charge when this is happening? Or is it sat on the countertop/stand and not being recharged?

      Reply
      • Hi Jon
        Thank you very much for your reply.
        It’s is left permanently on the charger.
        It is brand new and has done this from the start. I thought it might be some sort of ‘deep sleep’ mode it goes into?
        Best regards, Phil.

        Reply
        • I appreciate the extra information Phil.
          I don’t recall hearing of this being an issue. If memory serves me correctly, I have had others speak of a problem whereby it doesn’t turn on once being taken off the charger.
          The resolution in this instance I think was to put it back on and then off the charger.

          Perhaps you could try the following.
          Put the toothbrush on charge overnight as you have been.
          When you next come to use it, take it off the charger, but don’t turn it on.
          Give it a second, then place it back on the charger. Leave it a second and then take it off and turn it on with a single press.

          Does it now turn on with a single rather than a double press?

          Either way, I don’t believe this to be normal behaviour unless there is a configuration setting that has changed that I am not aware of.

          It could be worth speaking to Oral-B.

          Reply
  17. When I press the button to switch my toothbrush off after using it, the pressure sensor light, the red charging light and the green charged light all flash twice and then stop. Why is this suddenly happening?

    Reply
    • Hi Mairi.

      Are you turning it off at the end of a 2 minute cleaning cycle? Does it do this if you turn it off say after 20 or 40 seconds?

      Is the brush performing normally in your mind otherwise?

      Reply
  18. My Oral B new bluetooth toothbrush is great, but my oral B app is a day behind. It says its Thursday brushing when it is actually Friday?! Help?!

    Reply
    • Hi Lucy. I have not come across this before. I take it the time and date are all set correctly within your phone itself?
      It could be worth resetting the connection between your toothbrush and the app to see if that fixes it. Failing that contact Oral-B to see if they have any advice.

      Reply
      • I have the exact same issue. I’ve tried disabling and re-enabling bluetooth on the handle, restarted phone and obviously checked dates and times are correctly set. Will watch this post to see if anyone has a fix.

        Reply
    • Just been online with Oral B support and here’s what they said: “Thank you, I have a look into this for you and I can see that our App team are looking into this reported issue. They are working to get the solution released in the new app update 8.8”

      Seems they are aware and there is no fix for the current app

      Reply
      • May 26th 2022. Downloaded app (vers 8.7) 5 days ago and have the same issue. A little remiss of Braun not to release a fix after so long, especially with the additional costs of brushes with the AI facility.

        Reply
  19. My Oral B has not been used for a while. Putting on to the charger it lights a steady green. I leave it for a few hours but still the light is steady green but no motor.
    Any ideas?
    Thanks

    Reply
    • Hi Richard. Sounds like it should be working. Perhaps give it another 12+ hours on the charger and see what happens.
      I am sure you have but repeated presses of the power button are worth a go, just in case the button is sticking or not functioning quite right.
      If the extended charge does not work along with repeated presses of the button, the last resort would be a chat with Oral-B. I am guessing it is outside the 2 year warranty period?

      Reply
  20. I’ve stored my Oral B electric toothbrush for 7 years. Now when I first put it on the charger, the light blinks a steady green. After 10 minutes, I tried it and it worked but died after a few seconds. Is it charging properly? Please advise. Thanx!

    Reply
    • Are you using original Oral-B brush heads Peter?
      When you say they are moving up and down, are they ever coming completely loose or disconnecting?
      How much travel up and down a few mm?

      Reply
      • They are third party brushes but I’ve used several from the same package with no problem. Just the last two brushes do not seem to “lock” in place. They are fine when I’m pushing but when I pull the brush slides up the shaft and is not held in place at all. I will buy a couple of OralB brushes and see if the same thing happens. Toothbrush is about 5-6 years old and this is the first issue I’ve had from them

        Reply
  21. Hi there.

    Is it possible to break the metal shaft when putting on a new head? Or would it have to have been dropped, before the metal becomes that fragile?
    It seems pretty sturdy, and I’ve never heard of the metal rod breaking clean off on the middle, but my friend claims it happened just by putting on a new head.

    Reply
    • I guess it is technically possible if there is some weakness in the metal, but it is not something I have really heard of happening. A drop or some sort of damage to that part is more likely to cause it to break.

      Reply
    • Hi Mona. Which Oral-B toothbrush do you have? Are other features working? Does it give any notification at 30 second intervals?

      Reply
  22. My (old) Oral-B toothbrush now takes a long time to start (maybe 2-3 seconds) then it runs ok.

    I have fitted a new head, and fully charged, but this problem won’t go away.

    Reply
    • Hi David. I am not sure why this could be.

      Does the power button still function correctly? It doesn’t feel spongy or like it could be sticking and delaying the physical action of it turning on?

      Reply
  23. Hi, I read in the instructions that my Toothbrush should flash after 20s on tongue clean mode, but no flash – it’s an 8000 genius and definitely on the right setting.

    Reply
    • Hi Janc.

      Are you using the smartphone application at the same time as using the toothbrush?

      If so, what happens if you try the tongue clean mode when not using the app at the same time?

      Reply
  24. Hi. It’s my first time using Oral B electric toothbrush. The bristle got stuck between my teeth..i didn’t think this would happen.

    It’s possible i didn’t use it properly, Is this normal with electric toothbrush? I am avoiding deep clean cuz scared it will hurt me the next time it gets stuck.

    Thank you.

    Reply
    • Hi Lisa. Whilst it probably isn’t impossible I have not heard of this happening before because the bristles are so thin. Which brush head were you using? Do you have particularly tight gaps between your teeth? Was it the front or back teeth it got stuck between?

      Reply
      • Hi Jon. I am using round type oral b brush head which came together with the electric toothbrush. It was the back that got caught, there’s gaps between my teeth.

        Thanks for your time 🙂

        Reply
    • I have oral b pro 3 after the second drink I have a problem when the red light appeared that the battery is empty I put it on the charger just turn on the green light 2 way after that nothing works incomplete, why is the problem please

      Reply
  25. My oral b i09 electric toothbrush when turned on, runs for a couple of seconds then stops without me pressing the off button and repeatedly does this every time I try to run it. It shows it is almost full of charge and when it stops working it shows the battery sign. Is this a glitch and should I get it replaced? I purchased it in February 2021 on Amazon.

    Reply
  26. Hello Jon, My 2.5 yo oral b genius recently wasn’t holding charge for more than 5 /6 uses. I put it on to charge the last time and all lights lit up to show it had made connection- later that day it was completely dead- no lights and not working at all – it had a further 7 hr charge-still nothing- it’s not been dropped or had anything ‘happen’ to it, just regular 2x a day use..

    Reply
    • Sorry to hear this Henrietta. It sounds like something is at fault internally. Do you know if you registered your toothbrush at just after purchase? If so, you would have gotten a 3rd years warranty free, rather than the standard 2 year warranty.

      It will need to be repaired, but it may well be outside of the warranty period now. Best get in contact with Oral-B and see if they can assist.

      Reply
  27. Hey I have an oral b pro smart series 5000. One morning I went downstairs to see the lights on my brush on probably still from the night before When I tried to use it, it did nothing. I’ve let the battery run out and have left it on charge for hours. The light flashing on charge blinks much faster than it used to though. Does anyone know how I can fix it? I feel like it just needs to be reset somehow?

    Reply
    • Hi Janet. Do you mean the display goes off whilst it is charging? Does the LED ring at the top of the handle still flash whilst it is charging?
      if so, I think this is just the brush saving power as the display doesn’t need to be on whilst charging.

      Reply
  28. Thank you for this !! There was a louder sound than last time and I realised the brush head would slightly go upwards when I turned it on. I tried it on another brush head and the same thing happened.

    Is it safe to use? or is there anything I can do about it? thank you in advance !!

    Reply
    • Are these original Oral-B brush heads that you are using?
      Does the brush head still feel securely attached despite the movement? In other words it is not loose and rattling around?

      Reply
    • What light do you mean? Lights for the cleaning mode icons? The red pressure sensor (if your model has one)? Or the light ring around the top of the brush handle, if your model has one?

      Generally speaking, the answer is no, these lights can’t be turned off.

      Do you know what model brush you have?

      Reply
  29. HI. my toothbrush pro 3000 takes a very long time to fully charge. i have been charging my toothbrush for 3 days straight and the green light still continously flashing.

    any ideas on this issue? thank you.

    Reply
    • Has this been an issue for some time? Perhaps try discharging the toothbrush fully and recharging it to see if this fixes it.
      Otherwise, speak to Oral-B to see if they have any other suggestions.

      Reply
  30. Hi.
    My oral B professional care type 3756 don’t work anymore. I could not find an appropriate answer above.

    When I hold and press the on button it will spin with 1-2 Hz (slow) back and forth but stops when I release the button.

    Also when I charge it sometimes it blinks faster than the normal charging blink.

    Any ideas on how to fix it? Every suggestions

    Reply
    • Assuming it is fully charged and not turning off because of a low battery, then it is probably best to contact Oral-B on this one Bridie and get it repaired under warranty.

      Reply
  31. Hi Jon, I have an Oral-B genius x 20000 that has stopped working. It charges, the switches and indicator lights are all working but the motor does not start when switched on.
    Any suggestions appreciated.

    Reply
  32. I have an oral B Genius black electric toothbrush. Every now and again I put the toothbrush back on its stand & it charges up fully as normal. Sometimes the next time I go to use it, it won’t turn & its completely dead. If I put it back on the charger, turn the charger off , then back on again , it comes alive and works properly. Does it about every 2-3 weeks

    Reply
    • I believe I have heard of this issue before. If you contact Oral-B they should be able to repair this for you, if it is still within warranty.

      Reply
      • Well , this is the second brush I have had now . Have only had this second one 3 weeks . The two year warranty runs out in November . Surely a three week old new brush under warranty is not going to cure the problem ? Thank you for your time & help

        Reply
        • It sounds like you have already had brushes replaced under warranty?

          I am not an engineer or affiliated with Oral-B so I can only comment on what I have heard from others.

          Perhaps a call into Oral-B support is best in this instance to see what they advise.

          Reply
  33. Hi

    I bought oral b vitality toothbrush & it was just the second time it ran out of battery, i went to charge it but after that it was no longer working. Tried pressing the power button in case it was charging while turned on but still not working. It didn’t got wet nor had a hard knock on the floor. It was only 2 weeks old.

    Reply
  34. My Oral B Genius 9000 seems to have stopped scanning my teeth when brushing and only picks up my front teeth and never my back ones despite thoroughly brushing the back teeth.

    Reply
    • Hi Carole.

      If you haven’t tried this already, it could be worth resetting the brush handle to see if this fixes the issue.

      Reply
  35. Hi I’ve just bought the oral b pro 2500 and used it a few times so far. All good, except that I felt like one brush cycle lasted way longer than 2 mins. It was more like 4 mins. I timed it and it’s definitely going on for at least double time. It does stutter at each 30 sec mark. It’s brand new so I can’t work out why it won’t stop after a 2 min cycle?

    Reply
    • Hi Hayley.

      The Oral-B models do not automatically turn off at the end of a 2 minute cycle. You have to turn them off.

      Once 2 minutes has paused the brush motor pauses briefly 3 times so you get a stuttering sound to indicate the 2 minutes has passed and you can now end the clean. Do you get this?

      Reply
      • Hi Jon, thanks for the speedy reply. Yes it does! I didn’t realise as the info leaflet that came with it said it was meant to stop after 2 mins. I wonder if it’s the right info. Now I know! Thanks

        Reply
  36. Hello, Ive just put my oral b toothbrush on its base to charge but instead of it charging as usual from no light to green, its got a red light blinking immediately & so it doesn’t appear to be charging at all. Can anyone please help or have any advice? Thank you.

    Reply
  37. Hi, My toothbrush fallen and the bottom come out. Is there anyway I can repair it? I brought at Christmas 2019 on Amazon.

    Reply
  38. My Oral-B Bluetooth toothbrush is not recognising my left hand side back teeth- it always recognises them as being on the right side. When I clean the right side there isn’t a problem.

    Reply
    • Hi Heather. I would suggest resetting the toothbrush and seeing how you go after a reset.

      There is an option to do this via the app.

      Reply
  39. Have an Oral b type 3728.
    Changed the battery.
    Is charging and the blue light flashes.
    The problem is that I do not know when it is fully charged as the flashing light is not changing to a steady light, as earlier.
    What has gone wrong?

    Reply
        • Ok. So despite the battery icon not stopping the flashing, does the toothbrush appear to work? Is the battery continuing to hold a charge. You could brush for 2 minutes and it not go flat?

          It could be some incompatibility with the battery or something went wrong during the battery replacement. That is my initial thoughts at least.

          Reply
  40. Hi, my oral-b genius 9000 does not detect the upper left side when I’m brushing my teeth. I tried different angles but still the upper left side isn’t recognised.

    Reply
  41. Hi, my toothbrush oralb braun Smart series 4000-5000. has 2 blue light under 5 modes and blue tooth flashing. It doesn’t work and can not charge. Please advise.

    Reply
    • Richard if you have followed all of the troubleshooting steps then try contacting contact number: 0800 731 1792

      My fear it that something is at fault and it will need repair, if within warranty.

      Reply
  42. my oral b 5000 electric toothbrush, which is less than 6 months old has started to flash both red and green lights when I switch it off. I thought it might need charging but it doesn’t seem to make any difference – it still flashes both lights when switching it off. It stops fairly soon but it obviously didn’t use to do this. It is working perfectly ok on all brushing modes. I am mystified! Can you help please?

    Reply
    • Hmm, one option could be to completely discharge the toothbrush Pat and then let it recharge again and see if the issue continues. Failing that I would put a call or message into Oral-B and see if they can advise.

      Reply
      • Thanks for the advice Jon. I discharged the toothbrush manually until I got fed up waiting and it was working properly and without the flashing! That lasted for a couple of cleans and now it’s back again!! So I will get in touch with Oral B even though it doesn’t seem to affect the way it cleans – there’s obviously something not right. I’ll let you know the result. Regards

        Reply
    • Simone. It depends on the model of the brush you have. Some brushes do not have a battery status indicator to let you know when a brush is fully charged whilst others do.

      Those that do, will flash when on charge. Once fully charged they will stop flashing.

      Those that do not, offer no other option other than leaving it on charger for 12+ hours to ensure it is fully charged.

      Reply
  43. I have an Oral B pro genius 9000 for 13 months and it has worked great up to 12 months but for the past month it is not working properly. Sometimes it won’t turn on, other times it turns on by itself or if it works or won’t change modes.

    Reply
  44. Hi I’ve noticed my braun oral b pro isn’t working but the battery light runs over three bars but no power!! Can you solve my problem

    Reply
    • Evelyn. When you say it is not working you mean when you press the power button nothing happens? The toothbrush is charged and the battery status icon full?

      I am presuming it is a hardware fault. Which would mean it would need repairing, if within warranty.

      Best to discuss the issue with Oral-B, their contact number:
      GB – 0800 731 1792 / IRE – 1800 509 448 (Monday – Friday: 9 am to 5:00 pm)

      Or you can email here.

      Alternatively, book your brush in online for repair.

      Reply
  45. help.. my oralb spin for a while then stop.. i have removed the brush head.. but it just spin for 2 sec then stop spinning.. pls help. tyu

    Reply
    • Hi Hadi.

      If you remove the brush head and turn the handle on, does it automatically stop after 2 seconds?

      Do you know what model of toothbrush you have?

      How long (roughly) have you owned it?

      Reply
      • Thank you jon.. after i remove the brush.. it spin weakly for a while.. like 1sec (not 2sec).

        I am using the oralb braun genius x10000.. been using it for 4 months. I press something while brushing yesterday.. and it happen..

        Reply
        • Hi Hadi.

          Ok seems a little odd.

          I would first, make sure the brush is fully charged. Then see if anything changes.

          Have you got the brush connected to your smartphone with the App? If so, there is the option to reset the handle, this might be worth trying also.

          Reply
  46. I have a problem with my Oral B 4500 brush. Suddenly stopped working with a solid red pressure light? I thought maybe it needed charging, so do so overnight. But now when I turn on red pressure light is on and stays on until I press the power button several more times, then it turns off.

    I’ve tried rinsing under warm water, checked the power button itself and no toothpaste residue I can see? I’ve tried to re-set by holding the power button, and the light below flash but still won’t work?

    Slightly annoyed as only bought it in September.

    Any help will be greatly appreciated as it seems to be have power.

    Thanks
    Scot

    Reply
  47. Evening
    I have a 9000 Oral b toothbrush
    Bought yesterday.I. Have followed the instructions to register name email and password however when I get to the update it fails to register.
    Can you advise why it does not allow me to set up .It finds the Bluetooth active Ok

    Reply
    • Hi John.

      Thanks for the question. I am not saying I have the answer, but a few thoughts.

      Was your device connected to the internet to be able to try and complete the account creation?
      I am assuming you were given no error messages?

      It could be a temporary issue, perhaps trying again might be worthwhile.

      Failing that, it is probably best to speak to Oral-B directly, to see if they can provide any additional insight. Their UK contact number: 0800 731 1792

      Reply
  48. Lucrecia.

    It is disappointing to read how upset you are by a situation. It is not clear what issues you have had or are experiencing, but something to do with Bluetooth on an Oral-B toothbrush.

    I must stress Electric Teeth are not Braun Oral-B. We are not connected or affiliated in any way. Here at Electric Teeth we write about Orla-B products but have not taken any of your money or sold you a product.

    May I suggest you contact Oral-B directly to discuss the issue and hopefully get a resolution to the issue.

    I have removed your personal information from your comment for your own protection. For your own benefit, please avoid leaving comments that include your personal data such as email address and physical address.

    Reply
Leave a comment