We are not Philips Sonicare, nor are we affiliated with them.
We are not a service center and do not repair or replace toothbrushes.
Whilst we will offer what support we can, we cannot provide answers for all problems.
Contacting Sonicare directly will always be your best option.
Philips Sonicare contact number: 1-800-682-7664
Monday – Sunday 9:00 AM – 6:00 PM EST
This article offers answers to common issues experienced with Sonicare electric toothbrushes.
If consulting this page or the user manual for your product does not resolve the issue, or you determine the brush requires repair or replacement, contact Philips Sonicare on 1-800-682-7664.
Most products come with a 2 year warranty from Sonicare. Provided the fault falls under warranty terms, the issue should be resolved for you by Sonicare. In most cases this will be a free repair or replacement.
Products outside of the warranty period will not be eligible for repair or replacement by Sonicare, but, depending on the fault, its customer support team may still be able to provide some assistance.
Sonicare toothbrush won't stop blinking
- Green blinking/flashing light.
- The battery is in the process of charging.
- The light will turn a solid green or go out when complete.
- Amber or yellow blinking/flashing light.
- The battery power is very low and requires charging.
Handle beeps
Sonicare handles use beeps as a way of notifying you of certain things going on.
Most typically:
- 1 beep.
- The process of activating or disabling the Easy-Start system has begun.
- 3 beeps.
- Normally accompanied by a flashing amber light, to highlight the battery is low and needs recharging.
- 2 sets of 5 beeps.
- The battery is empty and requires recharging.
- 2 beeps when placed on charger.
- This is to confirm that the charger has detected the handle and is beginning to charge the brush handle.
- 1 beep and then 2 beeps.
- The process of activating or disabling the brush head replacement reminder system has begun.
- 1 beep, 2 beeps and then 3 beeps.
- The process of activating or disabling the pressure sensor has begun.
Sonicare vibrates on charger
- When placing a Sonicare toothbrush onto a charging stand that has already been connected to the power supply the handle will usually vibrate quickly once or twice as well as produce 2 beep sounds to confirm it is now charging on the stand.
- This is normal behavior.
Handle not turning on/does not work at all
- The power button is stuck.
- Toothpaste residue can build-up in the small gap around the power button. This can cause the button to get stuck and not function correctly.
- Clean the power button and surrounding area with a damp cloth to ensure it is clean and free of debris.
- Correct button used?
- If the handle has 2 buttons, ensure the correct button is being pushed.
- The mode button will not turn the toothbrush on, only the power button.
- Is the toothbrush charged?
- If the battery icon indicates that the battery is flat or low on power, it may require charging before it will turn on.
- Any noise coming from the handle?
- Turn on the toothbrush with a brush head attached and place the handle near your ear. If you hear a soft humming sound, it is likely that a fault has occurred that will require you to contact Sonicare for warranty support
- Is the metal shaft in place?
- With the brush head removed check if the metal shaft that extends from inside the handle. Is it lose or does it come out of the handle? If it does contact Sonicare for warranty support.
- Has it been dropped?
- If a toothbrush has been dropped or taken a very hard knock, it is possible that the battery connection inside the handle has been damaged.
- The connection is usually a small solder connection between the +/- terminals of the battery that connects this to the main printed circuit board.
- Cracked solder joints can, in theory, be repaired. However, the Sonicare handles are not designed to be opened up by users. Doing so will invalidate your warranty and may even render the brush broken for good.
- Has it gotten wet?
- Whilst the brush is designed to resist water prolonged exposure or submersion in water may lead to water ingress inside the handle.
- Any physical damage to the handle will likely increase the likelihood of any water having impacted the internal electronics.
- Water can cause corrosion, staining and crystal formation on the circuit board rendering the brush no longer functional.
- Check for firmware updates
- If you are using a smart toothbrush, note that it gets software updates when connected to the app. This happens through firmware updates. Some of these updates improve charging capability.
- Follow these steps to check if you have the latest firmware installed on your toothbrush handle:
- Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.
- Open the Philips Sonicare app
- Tap on the menu icon in the top left corner
- Go to 'My Products'
- Select your toothbrush
- Select 'Handle update' to see if any updates are available
- If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app.
Handle does not hold charge/cuts out quickly after starting
- Turn the toothbrush off and place on charge for a full 24 hours before attempting to turn it on again.
- Turn the toothbrush on with a brush head attached. Slowly place the handle onto the charging stand (connected to power).
- The handle should turn off, confirming it is performing normally.
- If the handle stays on there is likely a problem with the charging stand rather than the handle.
- If the handle turns off, but the issue continues, there is likely a fault with the handle that requires repair. Contact Sonicare.
Handle does not charge
- Handle is not fully charged.
- Place your handle on the charger. If you see the battery indicator light blinking or if you hear a beep it means it is charging.
- Fully charge the Sonicare handle for 24 hours.
- Not using the original charger.
- Make sure that you use the original charger that came with your Sonicare toothbrush.
- Socket is not working.
- Try another appliance in the same power outlet/socket and see if that works. If that is also not working the issue might be with that socket. Try an alternative outlet.
- Has it been dropped?
- If a toothbrush has been dropped or taken a very hard knock, it is possible that the battery connection inside the handle has been damaged.
- The connection is usually a small solder connection between the +/- terminals of the battery that connects this to the main printed circuit board.
- Cracked solder joints can, in theory, be repaired. However, the Sonicare handles are not designed to be opened up by users. Doing so will invalidate your warranty and may even render the brush broken for good.
- Has it gotten wet?
- Whilst the brush is designed to resist water prolonged exposure or submersion in water may lead to water ingress inside the handle.
- Any physical damage to the handle will likely increase the likelihood of any water having impacted the internal electronics.
- Water can cause corrosion, staining and crystal formation on the circuit board rendering the brush no longer functional.
If the issue persists, contact Sonicare.
Charging stand/charging base does not work
- Any lights on the handle?
- When a brush handle is placed on the charging stand do any lights flash/blink?
- If yes, this would suggest the charging stand is functioning correctly.
- If no, leave the handle on the charger for at least 1 hour and see if the lights are now flashing/blinking.
- Handle warmth.
- Is the base of the handle slightly warm after having been sat on the charging stand for a few hours. If so, this is usually a sign it is functioning correctly.
- Power outlet/socket
- Try another appliance in the same power outlet/socket and see if that works. If that is also not working the issue might be with that socket. Try an alternative outlet.
- Turn the toothbrush on with a brush head attached. Slowly place the handle onto the charging stand (connected to power). The handle should turn off, confirming the stand is performing normally.
- If the handle stays on there is likely a problem with the charging stand rather than the handle.
- If the handle turns off, but the issue continues, there is likely a fault. Contact Sonicare.
- Cables & damage.
- Check the power lead cable to see if there are any cuts or damage. If so stop using for your own safety.
- Has the charger recently gotten wet or been damaged in some way? If so, stop using for your own safety.
- Try an alternative charger.
- Does a friend or family member have a Sonicare toothbrush. If so use their charger to confirm if your brush charges on theirs.
- If so, it will likely confirm your charger is at fault.
DiamondClean handle does not charge
- Counters, shelves or any surface made of metal (for example, stainless steel, nickel, or iron) may interfere with the operation of the charger and prevent the handle from charging. Placing the charger glass on a different, non-metallic surface will allow the handle to fully charge. Be sure to charge your Sonicare for at least 24 hours before using again.
If the problem persists after repositioning then contact Sonicare.
Sonicare toothbrush handle turns itself on
- If the toothbrush is turning itself on, without any interaction from you, then there is a fault with the handle that requires repair. Contact Sonicare.
Toothbrush handle turns itself off
- Check the brushing mode selected.
- Your toothbrush may come with different modes and settings. Once a mode is selected, the toothbrush works for a specific time period and then turns off automatically.
- Here is an overview of possible modes and their timings:
- Clean = 2 minutes
- White = 2:30 minutes
- Polish = 1 minute
- Gum care = 3 minutes
- Sensitive = 2 minutes
- Gum health = 3:20 minutes
- Tongue care = 20 seconds
- Changes in vibration while brushing
- Does the vibration of your toothbrush change momentarily while brushing, but still continues to vibrate? If yes, this means the time pacer or the pressure sensor is on.
- This feature indicates when you are supposed to move onto the next section of your teeth via a brief change in vibration. These changes are normal. The toothbrush will automatically turn off at the end of the brushing session.
What do the battery status lights mean?
Your Philips Sonicare toothbrush has smart ways of telling you when it is time for a recharge. The lights and beeps of your toothbrush indicate the charging behavior.
Some toothbrushes have only one indicator light, while others have three. Below, you can find what the indicator lights mean for each of these models.
Note that some toothbrushes like the DailyClean 1100 model do not have a battery light indicator. In this case, just follow the normal charging advice as specified in the user manual.
- Toothbrushes with 1 indicator light
- Toothbrush on charger
- No lights - Fully charged and on sleep mode
- Green or white light flashing - Charging
- Solid green light - Fully charged
- Toothbrush not on charger
- Solid green light - Fully charged
- Flashing green - moderately charged
- Flashing amber light & 3 beeps - Low battery
- Flashing amber light & 2 sets of 5 beeps - Battery empty
- Toothbrush on charger
- Toothbrushes with 3 indicator lights
- Toothbrush on charger
- No lights - Fully charged and on sleep mode
- 1, 2 or 3 lights flashing - Charging
- 3 solid green lights - Fully charged
- Toothbrush not on the charger
- 3 solid green lights - Fully charged
- 2 solid green lights - Moderately charged
- 1 solid green light - Low battery
- 1 flashing amber light with beeps - Battery empty
- Toothbrush on charger
- Toothbrushes with battery shaped LED
- Toothbrush on charger
- No lights - Fully charged and on sleep mode
- Flashing white or green light - Charging
- Solid green or white light - Fully charged
- Toothbrush not on the charger
- Solid white or green light - Fully charged
- Flashing white or green light - Moderately charged
- Flashing amber light & 3 beeps - Low battery
- Flashing amber light & 2 sets of 5 beeps - Battery empty
- Toothbrush on charger
The metal shaft/adaptor on my handle is loose
- Remove the brush head and see if the metal shaft on the handle is loose.
- If yes, there is a fault with your handle. Contact Sonicare.
- If not, check other troubleshooting advice.
The brush head does not move when the handle is turned on
- Try removing the brush head and reattaching it.
- For push on pull off heads
- Align the brush head so that the bristles face the front of the handle.
- Firmly press the brush head down onto the metal shaft until it stops. There is a small gap between the bottom of the had and the handle.
- For screw on and off heads
- Align the front of the brush head with the front of the toothbrush handle. match the bars that are on the inside top of the removable nut with the notches inside the top of the handle and slide the brush head onto the handle.
- Screw the brush head nut clockwise until it is firmly tightened. If the brush head rattles when in use, tighten the nut further.
- For push on pull off heads
- Remove the clear plastic travel cap from your brush head.
- Charge your toothbrush for 24 hours and try again.
If the problem persists, contact Sonicare.
Handle does not vibrate
- Without a brush head attached to the handle, a change in vibration pattern may well be difficult to detect.
- Attach a brush head to the handle and turn it on to see whether this improves the situation.
- Make sure the toothbrush is fully charged. Place the handle in or on the charger for 24 hours before turning it back on.
- If the handle still does not vibrate it is likely the handle has a fault. Contact Sonicare.
Toothbrush does not vibrate as much as it did/weak vibration/has lost power
- Make sure that your toothbrush is fully charged - give it up to 24 hours.
- Did you recently purchase the toothbrush?
- If so, a feature known as Easystart feature may be activated.
- The Easystart feature gently increases power over the first 14 brushings to ease into the Sonicare brushing experience. If Easystart is activated, your brush may not seem to be as powerful as expected.
- The Easystart feature on your toothbrush may have been activated.
- To determine this, place the handle in a plugged charger base and press the on/off button firmly. If you hear one beep, the Easystart feature has been deactivated. When you use the brush in this condition the brush will be working at its full power level.
- If you hear two beeps the Easystart feature has been activated, and you will feel less power.
- If your toothbrush has more than one mode of operation, you may have activated a different mode with a different brushing action or intensity.
- Press the cleaning mode/intensity setting button to make relevant changes.
- Old worn brush heads can also seem to be less effective or powerful in their rushing action.
- If your brush head has been in use for more than 3 months, it should be replaced with a new one.
If the problem persists contact Sonicare.
The vibration is too powerful
- Change the cleaning mode.
- If your toothbrush has the option to, you may wish to change the cleaning mode selected. Different brushing modes use varying amounts of power from the brush motor causing more or less intense vibrations at the brush head.
- Adjust the intensity setting.
- If your Sonicare toothbrush offers the option to choose between 3 different intensity settings, change the level set.
- You can change between low, medium and high.
- To change this, press the mode/intensity button (power button in some instances) to change the setting.
- The level is usually indicated via 1, 2 or 3 LEDs on the brush handle.
- 1 led = low
- 2 led= medium
- 3 led = high
The handle is very loud/noisy
- Are you familiar with a sonic toothbrush?
- The sound and vibration may appear odd because you are not familiar with the sound that it makes, particularly if this is your first electric toothbrush.
- Check that the brush head is attached correctly.
- A loose brush head may result in increased noise being generated.
- If no brush head is attached it will likely sound louder.
- If certain modes the toothbrush will sound louder, and if the highest level of brushing intensity has been set, this will increase the pitch of the sound.
- Brush head could be worn.
- If the brush head has been used for more than three months, you might need to replace the brush head. As they wear out the may produce more noise.
- Genuine Sonicare brush head?
- If you are not using a Sonicare manufactured brush head it may make more noise than an original.
If you feel the sound is still too loud, contact Sonicare.
Quadpacer/30 second/20 second timer does not work any more
- The timer may have been disabled.
- To reactivate the Quadpacer: press and hold the Personalised Brushing button for 5 seconds until you hear 2 beeps. This indicates that the Quadpacer is active again.
- To deactivate the Quadpacer: press and hold the Personalised Brushing button for 5 seconds. You hear 1 beep to indicate that the Quadpacer has been deactivated.
Brush head falls off toothbrush handle
The common causes and solutions are as follows.
- The brush head is not attached properly. Try removing the brush head and reattaching it.
- For push on pull off heads
- Align the brush head so that the bristles face the front of the handle.
- Firmly press the brush head down onto the metal shaft until it stops. There is a small gap between the bottom of the had and the handle.
- For screw on and off heads
- Align the front of the brush head with the front of the toothbrush handle. match the bars that are on the inside top of the removable nut with the notches inside the top of the handle and slide the brush head onto the handle.
- Screw the brush head nut clockwise until it is firmly tightened. If the brush head rattles when in use, tighten the nut further.
- For push on pull off heads
- The brush head or handle is dirty.
- Make sure that the bottom of the brush head and the areas around the shaft are clean and free of grime or debris.
- You can clean your brush head and the metal shaft with lukewarm water of a soft cloth.
- Incorrect brush head type.
- Are you using a brush head compatible with your Sonicare toothbrush?
- If you are not using a manufacturer original, do so to see if the issue continues.
If the issue persists, contact Sonicare.
I can't connect my Sonicare toothbrush to the app
- Sonicare App update
- Ensure that you have the latest version of the Sonicare app installed on your smartphone.
- Visit the app store on your smartphone and check for and install the latest updates.
- Smartphone software update
- Check to see if you have the latest operating system running on your smartphone.
- Android smartphone that runs on Android 6.0 and higher.
- iPhone that runs on iOS 11.0 and higher.
- Check to see if you have the latest operating system running on your smartphone.
- Not using the compatible toothbrush.
- The Sonicare app is only compatible with the following connected toothbrushes:
- DiamondClean Smart
- Flexcare Platinum Connected
- ExpertClean
- DiamondClean 9000
- for Kids (Only compatiable with Sonicare Kids App)
- The Sonicare app is only compatible with the following connected toothbrushes:
- Toothbrush is not on
- Turn on your toothbrush by either removing it from the charger or pressing the mode button.
- The lights on the handle will illuminate to tell you that your toothbrush is turned on.
- Toothbrush is not charged
- If this is a new toothbrush, and your first time trying to connect to the app, ensure that the toothbrush handle is fully charged.
- Bluetooth is not on or pairing
- Check to see if the Bluetooth on your smartphone is turned on before opening the Sonicare App. If not, go to the settings on your smartphone to turn on Bluetooth.
- If it still does not connect, try to reset your Bluetooth network on your smartphone. Use below steps to clear the cache of your Android or iPhone device:
- Clear Bluetooth cache on Android
- Go to Settings
- Select 'Application Manager'
- Press 'More' or the 3 dots in the upper right corner
- Select 'Show system apps'
- Select 'Bluetooth' or 'Bluetooth share'
- Select Storage
- Tap 'Clear Cache'
- Restart your phone
- Try to connect again following the steps on the Sonicare App
- Clear Bluetooth cache on iOS
- Go to 'Settings'
- Select 'Bluetooth'
- Make sure that Bluetooth is on
- Under 'my devices' tap the 'info icon' next to the toothbrush
- Select 'Forget this device'
- Try to connect again following the steps on the Sonicare App
- Clear Bluetooth cache on Android
- Other devices are interfering
- Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing.
Activate/disable the brush head replacement reminders on BrushSync enabled handles
- Make sure the smart brush head is on the handle (it won't work if not fitted).
- Place the handle in/on the charger.
- Press and hold the power button for up to 5 seconds.
- Let go of the power button when you hear 1 beep and then 2 beeps.
- If you see the battery indication blink white 2 times and hear 3 tones from low to high, then the feature has been activated.
- If you see battery indication blink white once and hear 3 tones high to low, then the feature has been deactivated.
For DiamondClean Smart
- Place the handle in/on the charger.
- The brush head replacement reminder is enabled by holding the mode/intensity button and by pressing the power button three times while on a charger.
- The handle will beep twice to confirm it is enabled.
- The brush head replacement reminder is disabled by holding the mode/intensity button and by pressing the power button three times while on a charger.
- The handle will beep once to confirm it is disabled.
Activate/disable the pressure sensor
- Place the handle in/on the charger.
- Press and hold the power button for up to 5 seconds.
- Let go of the power button when you hear 1 beep, 2 beeps and then 3 beeps.
- If you see the battery indication blink white 2 times and hear 3 tones from low to high, then the feature has been activated.
- If you see battery indication blink white once and hear3 tones high to low, then the feature has been deactivated.
For DiamondClean Smart
- Place the handle in/on the charger.
- The pressure sensor is enabled by holding the mode/intensity button and by pressing the power button twice while on a charger.
- The handle will beep twice to confirm it is enabled.
- The pressure sensor is disabled by holding the mode/intensity button and by pressing the power button twice while on a charger.
- The handle will beep once to confirm it is disabled.
Activate/disable Easy-Start
- Place the handle in/on the charger.
- Press and hold the power button for up to 3 seconds.
- Let go of the power button when you hear 1 beep.
- If you see the battery indication blink white 2 times and hear 3 tones from low to high, then the feature has been activated.
- If you see battery indication blink white once and hear 3 tones high to low, then the feature has been deactivated.
For DiamondClean Smart
- Place the handle in/on the charger.
- The Easy-start is enabled by holding the mode/intensity button and by pressing the power button one while on a charger.
- The handle will beep twice to confirm it is enabled.
- The Easy-start is disabled by holding the mode/intensity button and by pressing the power button once while on a charger.
- The handle will beep once to confirm it is disabled.
Not certain if you have an answer for this, but thought I'd put it out there. I have a much older Sonicare - the thick one with the larger base and charger. A yellow-greenish sludge accumulates under around the base of the brush head & inside the top of the base. The underneath portion of the toothbrush is also yellow as is the charger. Any idea what causes this? It still works fine, but is it time to upgrade to a newer model? Thank you, Jon
Hi Kathleen. I am going to presume, possibly incorretly, that it is linked to toothpaste residue that seeps down the handle after brushing. Perhaps clean it all off and then after each use rinse the brush ehad thoroughly, if you don't already. Try detaching the brush head after each use and making sure it reamains as clena as possible and then see if the issue continues.
Jon, Thank you for replying. I do what you suggested but do not remove the brush head each night. I will try this. I still don’t understand why the very base of the toothbrush & the charger turn yellow.
It does seem odd. It could be to do with cleaning products used on the toothbrush/charging stand. I am not sure if you wipe it down with anything in particular. Just a theory. Possibly warmth has caused yellowing if it is left on charge for extended periods. Again, just a theory. Nothing to lose by speaking to Philips to see if they have any additional thoughts or suggestions.
Thank you Jon. I have reached out to them.
This is my second sonicare toothbrush that has quit after about eight months. Of course I didn’t send in the warranty… After my first one quit after about the same length of time I thought of Shirley the second one is going to be better… So I didn’t send the warranty on this one either. It feels like something happens to the power button and it gets harder and harder overtime to make it go on, I almost feel like maybe I’m pushing too hard on it. Sometimes I get a Sometimes I get a series of five beeps, and other times I get the series of one beep, then two beeps, then three beeps. This morning it would go on all by itself. Either way, I am switching to a different brand toothbrush… fool me once shame on you fool me twice… well, you know. It certainly feels like in general products are not made to last. Good for them I guess… Keeps us buying more.
Sorry to read this Tara. Why don't yu send it back under the warranty to get it repaired/replaced? What have you got to lose? Depending on the model, pressing on the power button for extended periods of time might cause specific actions or beeps to occur. Do you know what one you have?
My Phillips One Electric toothbrush won't turn off after I finished brushing. What should I do to get it to turn off?
Hi Breanna. I'm asusming it is the rechargeable model you have rather than the AA battery model, whereby you could just remove the battery. I know the brush should automatically turn off after 2 minutes, but I presume it's not turning off if you press and hold the power button for a couple of seconds either? It's possible the power button is sticky/faulty. Repeated presses on it could potenitally loosen/resolve the issue. There is unlikely a premenant fix if the button is faulty. Therefore you will need to return it to Philips for repair or replacement.
Thanks. I removed the battery cover and the brush turned off from there.
I have a HX6250-08 160708 3C Philips toothbrush. Philips apparently does not have an owners manual because they sent me a manual for HX6211-48 which does not match my unit. My brush gives me 3-30 second cleaning intervals and wont start again until it is placed on the charger for a short interval. I want it to give me one long brushing interval (three minutes or at least 2 minutes). Please help me. Bob
Hi Bob. I think this is the manual you need. It's programmed to give 4 x 30 second intervals before automatically turning off. It seems like a fault if it is turning off and needing to be placed on the charger after just 3. There is no way to adjust the timer/pacer setup that I know of. Have you had this model for a while?
Wife likes the toothbrush, except it won't stand up straight on the holder. Seems like the toothbrush is going to fall out of the holder. Seems like the base with the vertical charging pin just isn't long enough.
I can't say I've seen or heard of others complaining of the brush not standing up straight.
Magnificent Monday, I have the pink 4100 and I'm trying to switch out the C2 toothbrush head and the existing/old one will not come off. Do I need to purchase another new set-up ?
No. It should just pull off. If you are having difficulty, it can help by running the head/neck of the brush under warm water. This often loosens any grime or dirt etc that might be causing the brush head to stick.
Terrific Thursday Jon, I'm pleased to report that it worked! And from what I could see, there wasn't anything major that I could visible notice... regardless, much appreciated ;-) Thank you!
My sonic care is turning yellow on the outside. I'm not sure why. Can you please give me some insight on this? I have a picture if you want to see it
Hi Tracy. I'm not in a position to make a qualified comment to the exact cause or reason behind this. Is it possible you have been clenaing the handle with a strong cleaning product? Is it left in a position where the sun hits the brush quite intesely through the day?
My wife has a Sonicare HX369W1 (purchased about a year ago), and I'm trying to find a manual for it online (she isn't good about manuals). Do you have a PDF one? Philips does not list that model (maybe it was years beyond its shelf-life at the store?). It has one button and two indicator lights. It had very weird problems, but was bone dry inside when I took it apart. It was coming on all by itself, an not shutting off. After trying resets with methods I found online, now it is doing this: Nice and quiet on the charger, but when I pick it up it turn on instantly and won't shut off.
Hi. I can't find this model on Sonicare's website and it doesn't stand out to me as a number I recognise. Web searches don't confidently confirm the model either. It's potentially the Sonicare 4100 Series. It's worth speaking to Philips to see what they advise.
Thank you.
Question: have a sonicare diamond clean hx939v. Charges fine, can confirm it vibrates (holding button down 2 secs while in charger to reset clean learning) but when out of charger when you press the button the lights "white" and "sensitive" light up. No vibration and no mode change. Philips said it is bad (had already replaced under warranty). Seems like this is a software/chip issue....any ideas to reset? Let it sit for over a year and battery still had power so showing the same lights and no vibration.
Hi Larry. I am afraid I don't hjave a solution for you. Best return it to Philips if they are offering to replace it.
Handle is charged but amber light doesn't turn off
Is the toothbrush repairable if the brush attachment pin comes out of the handle/head. It does not simply push back into place. I did, however, notice a small vertical slot at the bottom of the brush attachment pin.
I should imagine so, but I am not an enegineer to be able to advise specifically. Best to contact Philips for support on this matter Orval.
My toothbrush goes from clean to massage after the third 30 second period. It does this without touching any buttons. It does this every time and regardless of who the user is.
A bit odd. What brush do you have Richard?
Hi! I have a HX6922/03 and suddenly when I place the brush on the charger, it immediately starts beeping regularly (1-1-1-1-1-) and a green and orange light alternately blink. The battery is half full and the brush is working normally. What can I do? I already tried the 5 sec reset method, didn't do anything. Thank you for thinking with me.
Hi Marcel. This is a question Philips themselves will be better equipped to answer as I don't know the exact reason why this is. One option could be to let the battery discharge completely and then try a complete recharge, but this is just an idea, rather than a solution I know will work.
Thanks, they replied: 'Your brush is probably broken beyond repair'. They send me a 15% discount voucher. I stil believe a brush should last longer than 5 years.
Yes, we agree in an ideal situation it should last beyond 5 years. Alas, they don't always. It would have been good if they had given more insight into possible causes. Before taking action I would suggest trying running the battery down as I suggested. Perhaps you can even us it despite the blinking lights and bleeping? If you shut the door on a bathroom it might not be an issue, if it is actually charging. SURI is a toothbrush similar to Sonicare brushes and is designed to be more repairable should things go wrong. Might be worth taking a look at.
I have tried all of the troubleshooting suggestions and what I have is the top 3 lights just flash and the bottom 3 lights are flashing in a sequence but the toothbrush's very top round power button will not light up or turn on.
I have the same problem. I hope someone can answer our question!
I believe I have an older SoniCare Toothbrush. Its on/off button has three lights, which appear to somehow control the operation of the toothbrush. It has a full charge. When I push the button on top, near the toothbrush, I get either 1 puff of air (not water), 2 puffs of air, or three puffs of air from the toothbrush (depending on the setting of the power switch), even though the reservoir is full of water. Is this a problem worth fixing?
Hi Eric. It sounds like you have the AirFloss, a sort of water flosser rather than a Sonicare toothbrush. It sounds like the pump that pulls the water up is possibly faulty. Sometimes if you keep pressing it, the water will come through. I have found it can take a few pumps to get it going, especially if it hasn't been used for a while. If repeated pressing doesn't solve the issue, it is likely faulty and in need of replacement.
Have you ever heard of these toothbrushes burning out at the same time? I'm single, bought a 2 pack of brushes. One day, my regular TB quit working (was 1/2 full charge wise), so I thought I'd use the other it was dead as well, and both will not except a charge. So I thought maybe it's the charger, so I bought another 2 pack of brushes. Neither will charge on the new charger, and will charge on the old charger. So does Phillips have software that after x amount of time just kills the toothbrush?
Not that I am aware of Todd. I would imagine this would likely be illegal if they did. I am no lawyer though. It seems very odd for both brushes to fail on the same day. The new brushes work? Do the new brushes work on the old charger?
"Neither will charge on the new charger, and the new brushes will charge on the old charger.
The base of my Sonicare brush is vibrating very loudly, but the brush tip isn't vibrating at all. It seems like a part is loose inside. The device is fully charged. Any thoughts on what this could be an how to fix?
Not sure on the exact problem here or of the precise fix, but based on what you are saying this isn/t something that can be fixed at home. Best book the brush in for repair with Sonicare, if under warranty to get it fixed.
Will do. Thank you for your response
Thanks John, Helped me back to whittening.
My Sonicare toothbrush is stuck on deep cleaning mode. Can not change the mode. What do you suggest?
Which model do you have? What if anything have you tried already?
Sorry to bother, I have a single light Sonicare setup on Express clean, when the toothbrush beeps to switch positions in your mouth. My problem is I can't remember how to turn off that cleaning mode because the brush will shut off after one cycle after one beep.
Hi Anthony. Do you mean an ExpertClean toothbrush? To clarify, what do you want to achieve? Do you want to turn of the pacer that kicks in at 30 second intervals or you want to know how to change between the cleaning modes?
Can anyone help. I have had sonicare brushes for years, all been fine - all with old style charging base with the pin connector that you slot the handle straight on top. Decided to buy a new one, Diamond clean 9400 - the one with the charging glass and travel case. Travel case charged fine, but charging glass would not charge the handle. Presumed it was faulty and sent it back. Bought the same again, and exactly same problem. So sent that back and bought the top of the line 9900 prestige. Travel case charges fine but put it on the base to charge and it constantly connects to charge and then disconnects, flashing and bleeping as it does it. so it doesn't charge but continuously tries and bleeps. The base is sitting on a marble work top with no other chargers near it. I've read it can be caused by interference. Not sure by what. Any ideas welcome. Thanks
Hi Mark. Interesting comment. The first I recall coming across such. Perhaps this an obvious question to start with, but have you tried charging/using the charger in another location just to see if it does charge correctly?
Hello, yes, charges just fine elsewhere. V odd it’s like something in the bathroom is affecting the wireless charging
Thanks for confirming Mark, I suspected you might say as such. Very odd, but clearly something interfering with it. Have you tried, for test purposes placing something between the base of the charger and the marble worktop? Perhaps sit in on a towel that is folded. I am really trying to think of things to test to narrow down the possible cause of the interference.
Thanks for the reply. Yes, tried every thing, rubber mat, cork, towel. Think i'm going to have to find one that has the traditional prong type charger that slides into the handle. Thanks
My sonicare 9000 brush stops vibrating when I push it to my teeth. If I push it from the back of the brush it works fine. Unfortunately you cant brush your teeth that way. Any ideas?
Not sure whats wrong Martyn, I am no engineer, but clearly this isn't right. I recommend reaching out to Philips for support. All being well your brush is within warranty and can be repaired.
Hi, I would really love some help. I own a Sonicare 4100 (still under warranty) and something was wrong with the battery, so I asked for a replacement. The new one they sent does not change the intensity at all and only turns on and off. When I contacted the company to deal with the issue They sent me another replacement, but this one has the exact same issue. The representative i'm in contact with via email is now accusing me of using it improperly, even though I sent them a video showing and proving the issue, and also the original one i bought was switching intensities perfectly fine. what else can i do? i did everything by the user manual and also tried double clicking but nothing works. They refuse to refund me since i bought it from amazon and amazon refuses to refund me too. their whole way of handling the problem is really insulting and unhelpful. all i want is for the darn thing to work as its supposed to! any help will be amazing :)
Hi Omer. Sorry to read about your issue. I think it is important to try and clarify which brush you had and have received. Did you have/own the ProtectiveClean 4100 or the 4100 Series? I know the numbers are the same, but the models are different. Do the replacement models you have received look or feel different, be that thicker/slimmer in hand etc? In other words are the replacements different to what you owned originally? Do you happen to know the model number (HX????) that was printed on the base of your original, now faulty brush? What is on the base of this one you have now? Did you purchase the 4100 model you had originally in the USA? Are you dealing with the US service centre?
First of all thanks for the reply! I bought the toothbrush on amazon but live in israel and dealing with their reps here. So the original order says HX3681/24, whats actually written on the original faulty one is HX369BK and what’s written on both the replacements is HX367BK. Is there a difference between the 3 model numbers? Thank you!!!!
Hi Omer. Ok, so I "think" I know what is going on here and why you are experiencing the issues you are. HX3681/24 is the Sonicare 4100 Series sold in the USA. I am assuming you imported from Amazon US to Isreal. This model is not sold in Israel/Asis as far as I am aware. Therefore, what Philips Sonicare would appear to have done is replace the model with the closest available alternative, this is the 3100 Series. It many respects it looks and functions the same, but it is different. This would explain why one (the original) has 2 brushing intensities, and the replacements do not. This is because the 3100 has only 1 mode & 1 brushing intensity, not 2 like the 4100 Series.
Really appreciate your help Will contact them in order to solve this issue Thank you
Our toothbrush works great, but the base where the brush touches has yellowed and doesn't wipe off. Have tried peroxide, bleach, and mild abrasives but can't get rid of the yellow plastic, any ideas?
I am afraid not Kevin.
Hello, I charged my Phillips sonic like I usually do. But when I turn it on, there is a low buzzing hum sound and the toothbrush doesn't vibrate. this is the second Phillps sonic toothbrush that this happened to.
Please help! I bought 2 sonicare 3000/4000 series and put them on the charger. At about 3am both started beeping! So I have now actually read the instructions and there is no mention of this anywhere including on the internet! Can someone tell me what is going on and what I need to do before I throw them both out! Thank you.
Mine just recently had the same problem! It was like it was possessed by a ghost. It had been on the charger, so it should not have been low on battery. I found some troubleshooting tips on this site. I tried disabling the pressure sensor (thought I'd try it for kicks) seemed to work, but then the entire thing went dead! I took it off the charger (as it was the middle of the night). It was dead for about a day. Then I put it on the charger for two days. Now all the lights are blinking, but it still won't turn on. It's less than 2 years old. :(
Mine too! Waking me about two hours after use. Thinking of leaving it not charging overnight.
They should normally only beep when placed on the charger initially to signal they are receiving a charge. Were they continuously beeping? Intermittent beeping? What was the color of the charge light? Do they appear to be functioning normally otherwise?
They both function normally as they should with beeping when placed on their bases. The charge light is green but then in the middle of the night they continue to beep intermittently.
Odd. A question for Philip I'm afraid. I don't know why this would be.
My brush has lost some of its power. It seems as though the problem lies more towards the bottom of the brush head when in use. It has 3 green lines indicating that it is charging and when I try to preform some of the solutions provided it will turn red, which I never saw indicated in the article. I have not owned it the 5 years as of yet, but a strong 3 years definitely.
I was away for six weeks and left my sonicaire in the charger. When I returned home and went to use it, I could feel/hear a pulse but the toothbrush would not turn on. It shows that it is fully charged. Any thoughts? Thank you.
The sanitizer part on my charging station won’t turn on.
I have a HX751V brush. When I try charge it, the medium and high power lights and the green light blink rapidly and the brush doesn't seem to charge. Is it a lost cause?
No necessarily. If it is within warranty, give Sonicare a call to see about getting it repaired/replaced.
My Sonicare will stop while in use and give a long beep followed by three short beeps. Help.
Does this happen every time you brush Linda? Just once during the brushing session or multiple times? Is there any extra info you can give about when it occurs? It doesn't sound normal but some extra info might give some more clues.
Hi, it has been doing this every time I brush of late. It starts doing it more than halfway through the last quadrant of brushing. I restart it with the power button and it will do it again nearly right away after powering back on.
Thanks for the info Linda, having thought about this I really am not sure what this could be. I would get in contact with Philips to see if they have any idea. I would certainly like to know.
Thank you for your interest in my problem, I really appreciate you. Kind Regards, Linda
When I place my sonic are toothbrush on the charger it no longer beeps and the green battery light flashes constantly as does the pink clean light but the toothbrush does not charge. I have tested other toothbrushes on the charger and it functions perfectly. My toothbrush has been on the charger all day but when I take it off and press the power button there is nothing: no lights, no beeps etc or anything.
Hi Kelly-Anne, Sounds like it is faulty. Best to get in touch with Sonicare.
I have a sonicare electric toothbrush and it suddenly started to not vibrate as much. How long does your warranty last. I don't quite remember when we purchased it.
It is usually 2 years Katharina.
Head on my toothbrush doesn’t work. And just too much noise. All lights is good and charging is good just looks like something is disconnected inside and head doesn’t work
If you disconnect the brush head and turn the brush on do you feel or see any movement in the metal shaft that extends from the brush handle?
Jon, Just a suggestion that you may want to add to your tips. After experimenting, I discovered that in order to turn the brush head replacement reminder on or off, I had to have a brush head installed on the handle. I haven't seen this mentioned anywhere, and it took me a while to figure out why I couldn't turn it on/off.
Thanks Kent for raising this. It is stated in the Sonicare user manuals, but I had overlooked it when creating this troubleshooting guide. I have now updated to make this the first action point.
All three lights on my Sonicare blink when it's on the charger. All three lights turn off if not on the charger. The motor doesn't work in either case.
It sounds like potentially the power button has failed Terry. I am not sure how old your brush is, but maybe it is still under warranty and can be repaired or replaced if you contact Philips?
Thanks Jon!
I have a sonicare HX8910 and the quadpacer is not working I tried holding power button off charger for five seconds no beeps. Then tried holding intensity selector for the 5 seconds still no change or beeps. Any ideas?
Hi Don, If I have the correct user manual for your brush it says:
If this doesn't work, give Sonicare a call to see what they have to say and whether they have any other ideas.I did give sonicare a call and got the same advice, did not work. Then I was going to return item, I read another comment on the internet about pressing this button while on charger. Well this did work. Don't understand why Sonicare didn't advise me of this. Oh well it now works. Thank you, for your response.
Fantastic. So pleased you have it working. I will consider this in future should someone have the same problem. Thank you so very much for sharing. A shame Sonicare couldn't suggest this as you say.
My sonicare gum care has the white light above clean and the green light above the battery symbol blinking fast...both in unison. What is wrong? The toothbrush will not do anything
Hi Alysaa. I have not heard of these 2 lights blinking together before. It sounds like something has gone wrong there. Have you tried placing it on the charging stand? Does anything happen or change then? I would get in contact with Philips to see if they have any further advice.
Thank you. The blinking only happens when it is in the charger. I will reach out to Phillips.
It sounds very odd Alyssa, but it could be worth discharging the brush completely, so the battery goes flat. Then recharge it. It may just fix it. No guarantee, but nothing to really lose.
Good idea. Thank you!
My toohtbrush always charged silently, with the light flashing from orange then to green when full. Last night I placed it to charge because the light was orange, indicating low battery. When I place it on the charger it now gives out two short beeps with a green light followed by 1 lone beep with an orange light. What does this mean? it is very annoying & I have no idea whether it is working as it should.
I am not sure what it means when the beeps are in that order. The 2 needs are usually the confirmation that the charger has detected the brush handle to begin charging. You don't normally have another beep to follow it. You are not pressing any buttons at the same time as placing it on the charger are you? Do you know what model you have?
Thanks for the reply. I don't know what the edition is, it says Elite I think. It has 3 speeds. But it has never done this in the past & I had to take it that the battery failed. It did not last quite as long as the one I had before...maybe a couple of years.
Thanks Candida. I appreciate the extra info but referencing the manual makes no reference to this pattern of beeps. Get in contact with Philips if you can and see what they say. They might have an answer for you.
Thankyou Jon, good advice!
I have had my Sonicare since March of 2022. The app tip consistently reading: We noticed you are brushing for more than 2 minutes each time. My mode setting is on "clean," which is only a two minute timer. I only use that mode setting. Any suggestions on why the app and toothbrush might have this inconsistency? Thanks in advance.
Hi Valerie. No I can't say specifically why this is. Is there any way to dismiss that particular tip? Have you made sure the app is up to date with the latest version of the software? It could be worth contacting Sonicare to see what they have to say. I am afraid I am no information as to how the app is configured and what alerts and tips are shown when.
Good day. No the tip cannot be dismissed. I tried that and yes, the app is up to date. Thanks. I will reach out to them.
My Sonicare toothbrush is only 30 days old and the handle is turning a faint yellow hue. I thought perhaps I could wipe if off but to no avail. Why ???? is this plastic handle turning yellow? Kind of freaking me out!!
Hi Rob. Sorry to hear this. It doesn't sound normal. Are you using any kind of unusual toothpaste? Is the brush being left in direct sunlight? Have you used any cleaning products on it that could potentially have caused this?
In a bathroom with no windows, use a pea size dab of toothpaste when I brush (Sensodyn), and no cleaning products what-so-ever EVER used on my toothbrush. Think it's just going back to Costco for a refund.
Thanks Rob. I think it is worth requesting a refund as this isn't normal but is something that can happen if exposed to direct heat etc. WOrth consideration if the sun shines strongly on the window in the bathroom.
I wonder if the batteries are giving off heat causing the handle of the SonicCare to turn the yellowish hue? I'm returning the product to Costco and exchanging it for another one. I'll let you know how the 2nd toothbrush looks after a few weeks use.
It is possible Rob, but not something I have personally seen reported. The batteries stay cool most of the time. I only really have experienced batteries heating up when they are used repeatedly over and over with little or not break between them. Were you leaving the brush on the charger the whole time or was it off the charger?
Off the charger, standing up in the corner of the bathroom sink area. Thanks for your suggestions and comments.
My Sonicare brush stays at the highest intensity setting, regardless of trying to lower it. When it's turned off, I can lower the speed by pushing the button, but the second I turn the power button on, it jumps back up to full intensity and won't go back down.
It sounds a bit odd Elizabeth. What Sonicare brush do you have? Do you know the model name or number?
Hi Jon, the only words I can find are "Philips Sonicare" but there's three sets of code at the bottom: HX9160 150528 and LI-ION (which I think is for the battery). I have noticed that the top metal part where the brush head goes on feels looser than usual. And it looks like there's a small tear in the protective rubber/silicone coating around the base of the metal rod.
Thanks for this information Elizabeth. It seems like this is the FlexCare model. I wanted to check it wasn't one of the Bluetooth enabled smart toothbrushes. This behavior is strange as it is clearly registering the button presses. The damage/wear you suggest could be a sign that maybe moisture has seeped into the handle and is affecting the electronics, therefore resulting in the behaviors you are experiencing. It is worth speaking to Sonicare directly, but I fear there will be little they can do. Even if it is still within warranty, it may well be declined due to the fact it has a tear etc. Worth speaking to them at least.
Thank you! I appreciate this site. 😁
Have been trying to call you- give me a number to call - have been without a brush for over a month - I paid so much for the brush. It has - four or so functions- will not hold a charge - turn on and immediately stops - have not dropped - warranty number are so small can’t see - give a number!!! The last place I got was in India
Hi Linda. Please note, that Electric Teeth, the creators of this page are not part of or affiliated with Philips Sonicare. We do not have your brush. Philips Sonicare contact number is: 1-800-682-7664 The lines are open Monday – Sunday 9:00 AM – 6:00 PM EST
The white LED lights on my handle will randomly turn on and off without the handle being touched, nor is it on the charger when it happens. Noticed it in the middle of the night when my bathroom was all lit up. Light stays on for about 30 - 45 seconds, turns off for about a minute, then repeats two or three times.
Hi Dave, I have the same problem. The lights will wake me up at night. It’s a little unsettling. Did you find a resolution?
Hi Dave. Seems a little odd. Some will light up if the handle is picked up/moved but if still then this is a bit strange. You can speak to Sonicare but suspect it would need repair. I everything else is working and it is not impacting battery life etc, you may decide simplest to stick with it for now.
Hi! I have a sonic care diamond clean rechargeable (black color) electric toothbrush. Yesterday, the on switch failed to turn the brush on and the second button to change the style of brushing (ie. clean, gums, etc.) is also not changing the modes. Also, whether it's in its glass recharger or not, the light flashes white at the bottom. Is it irretrievably broken for some reason now? I've cleaned toothpaste residue from both buttons but the situation persists. Please advise. Thanks. Pam
Hi Pam. It does sound like it has broken. I am not sure how old it is, but possibly outside of the warranty period? Worth giving Sonincare a call for further advice and to see if there is a chance it can be fixed.
Thanks so much. I've already ordered another but will also contact Sonicare.
The bottom of my 9300 is flaking apart on the base. The chrome is peeling off and I feel the serial number is taking a hit.
I would get in contact with Philips Harley and see what they say and how they can help. I would be interested to know what their response it.
the quadpacer on my sonicare has quit working. The battery is charging, it operates as it always has, but for the quadpacer. We have pushed the button until two beeps, and followed the on line information. Please help, we don't want to purchase a new one just for the quadpacer not working. Thank you in advance Winifred Kramer
Hi Winifred. Sorry to hear about the problems you have experienced. If you have followed all the instructions to try and get the quadpacer working and it still isn't then it is probably worth speaking to Sonicare. It sounds like something has gone wrong. It isn't common for the quadpacer to just stop working. Depending on how old your toothbrush is, it may well be under warranty and can be repaired/replaced rather than you having to buy a new one. You will find the contact details for Sonicare at the top of this article.
Diamond clean shows full battery w/o head on. When I put the head on it drops to 1light.
That is odd. The 1 light is definitely the battery and not the brush head reminder light that is available on some DiamondClean models?
i cn not get the toothbrush out to replace it. what do I do
Hi Terri. Do you mean you can't remove the brush head from the handle? Presumably, you have tried pulling it off. With few exceptions most just need pulling, no twisting etc. You can try running the head/shaft of the brush head under warm water for a minute or so. This can loosen it and break up any debris or gunk that might be causing it to stick in place.
Thank you. I just figured put i bought the wring one or i should say i bought 6 of the wrong ones. My unit has the brush with the houding sround it. Thank you for uour help tho
Thank you for this info!
Rechargable Sonic one toothbrushes. Cannot open the small cap that covers the recharge receptacle. Cant twist it off. Cant pop it off.
Hi. Do you have the Philips One powered by a removable AAA battery? Not the rechargeable one? I have used a large screwdriver or coin to open it up. If you still can't open it give Sonicare a call.
My Sonicare just started a rythmic patterned signal in the cradle and doesn't respond to the off /on button. What's up?
I have a Phillips Sonic Care that is probably 3 years old. I've always had to charge it about every 10-14 days. It has now been at least 6 weeks without recharging and it's strong as ever! Not really a complaint but a curiosity(unless it's defective and going to blow up or something!). Has anyone else encountered this?
Do I need the box/paperwork that came with toothbrush to contact sonicare with possible replacement?
You should hopefully be able to just give them the brush name/model number if you have it. Or they will take some details from the base of the handle. Of course a receipt is useful if you do have it.
I bought the toothbrush over a year ago so I don’t have any of that info, unfortunately.
I would still give them a call/get in touch. Hopefully, they can still do something based on the serial numbers on the base of the handle.
All the lights are blinking and the brush will not turn on. Is it dead?
Quite possibly. If it is under warranty, you might be able to get it reapired.
All three intensity lights and the clean light blink when the toothbrush is on the charger. They turn off when I remove the handle from the charger, but the brush doesn’t turn on. The green battery light does not turn on in any situation. The charger works fine with the second toothbrush.
My tooth brush will not charge. Tried cleaning it, etc. Tried changing outlets. It is about 3 years old.
Mary, sorry to hear this. I am assuming it was all working fine and this time you have come to charge it and it is now not working? If it had been dropped or taken a fall a connection might have come loose. A very small chance the charger itself is at fault. Do you know anyone with a Sonicare toothbrush that you can try their charger? Does it make any beeping sounds when placed on the charger itself? If so, the charging stand is detecting the handle and vice versa. Always worth contacting Sonicare to see if they have andy additional advice or suggestions.
Thanks, I will contact Sonicare
There should be a plastic bushing at the bottom of the stem that holds the brush and it appears to be missing so head (I've tried several including the on that came with the device) does not secure to the base and wobbles...
Are you referring to the brush head that attaches to the handle? The heads should have a secure fit and not wobble. I am not sure what you mean exactly about 'plastic bushing'.
Hey Jon, thank you for such detailed article. Though I didn’t find my symptoms in it. Perhaps you could advice on what it could be. I have HX9332, and one day it just stopped working. The battery indicator slowly flashes green while in charging glass. When I try to turn it on, the battery indicator quickly flashes green, at the same time word Clean appears on the brush, the brush makes quick buzzing noise and turns off. Nothing happens. Any idea what it could be??
Hi! Thank you for this informative article! My Sonicare 4100 is completely dead, and when I place it on the charger, the indicator light blinks rapidly, and the toothbrush doesn’t charge. Any ideas what this means? Thanks!
Hi Ivan. I am not an engineer and don't know what could be causing this. Best to get in touch with Sonicare directly and see if you can get it repaired.
My Sonicare Diamond Clean only buzzes and has a flashing amber light near the bottom of the brush. I have only had it for about 4 months, and worked well up until about 2 weeks ago. I tried changing the head, but no difference. There are just too expensive to just throw away. I don't and won't hook it up to an app, just un-necessary.
I have the same issue...amber light shaped like battery at bottom of brush handle. When placed on the charger, it no longer blinks indicating it is charging. Have you gotten any further response regarding the situation?
Joyce. The flashing light, does it have an image of a toothbrush head behind it? Or is it the battery icon? Sounds like it is the Brush head replacement reminder light. There should be no need to throw away the brush. Normally when a new head has been fitted the brush should detect it and the light go out.
My DiamondClean Smart has lost its purple pressure sensor light and now seems to have a very sensitive pressure touch. When it thinks I am pressing too hard it stops vibrating. I have done the Activate/disable the pressure sensor routine with no change.
Thomas, I suggest you get in contact with Sonicare directly. Sounds like the sensor might well be faulty.
Thank you. I've done so and awaiting arrival of warranty exchange.
How do I brush with my Sonicare toothbrush without it spraying toothpaste everywhere
Jenn, it is a case or practice in pursing/wrapping your lips around the brush head and keeping the mouth closed enough to stop this from happening.
Toothbrush working well- Went on vacation 2 weeks- left in drawer Sonicare 5000 model HX6829/71 won't charge now. Been on charger over 24 hrs both the "battery"(green light) and "clean"(white light) flashing in unison rapidly Does this indicate it is still charging or unit is bad?
I have exactly the same problem with the same model ¿how did you solve it?
If you take it off the charger does it turn on or is it usable? Perhaps leave it on charge a little longer to see if it stops flashing in this way. If it does work, take it off the charger, continue using it until the battery is depleted and then charge it again and see if the issue continues. Could be worth contacting Sonicare directly for their opinion.
THANK YOU for the reply! The unit will not function at all. I will not turn on. Unit still flashing on charger.
Not sure what might have caused it Alex. Get in touch with Sonicare, as if it is within its warranty periods, they should be able to repair it for you.
Thanks John for all the info. I will contact Sonicare. Best to you!
My diamondclean toothbrush beeps randomly and repeatedly while sitting on the charger. It is 2 beeps as if I have just placed it on the charger but happens all day when I am nowhere near the toothbrush. Any advice?
Best to get in contact with Sonicare Bridget and discuss. SOunds like it needs a repair.
I heard a strange intermittent buzzing sound. I found that my Philips Sonicare Toothbrush turned it self on and would make a loud buzz-buzz sound. I turned it off. WhenI went to use it several hours later, it would not work. I tried to re=charge it, but it made that same buzz buzz sound. What's up with that? It's only about 2 years old.
It will often vibrate when it is out of power and needs charging and then it vibrates/makes a sound when placed on the charger to confirm it is charging. But in this case it sounds like it either hasn't charged correctly. Or, it is charged but not switching on. Best contact Sonicare. I think it will need a repair, but sounds like to could be out of warranty. Worth discussing with them to see if it is outside of the warranty period or not.
Diamond clean Smart is a big waste of money! Heads are too big and the sensitive one that can be purchased at a store is not soft at all. Messy and loud this apparatus ripoff. Not good for small mouths and teeth. The travel case does not charge. You have to use the ugly, big, heavy, bar room glass then placed upon a big metal base. The toothbrush leans while charging. This is ridulous for travel or for being near a bathroom. Until I find someone who wants this $200 waste for free, it's staying in my garage to clean the steps' tile grout. The $17.00 battery Oral B Precision Clean swapping on a soft sensitive Oral B head is doing a superior job with less noise and mess. It fits so much better in small mouths and drain space and money stays in your pocket. BTW, you will wish you are dead trying to get a Customer Service call through. They auto-hang up and there web site and marketing materials are conning and evasive.
HX9120 when placed on charger, the leftmost led at the bottom of the handle flashes green twice, then yellow once. Each flash is accompanied by a loudish buzz. (firmware is utd) Please advise!
The brushes usually buzz/make a confirmation sound when they are placed on the charger. If the brush is not appearing to charger thereafter (battery icons will flash), then get in touch with Sonicare for further advice Norman.
I put my sonicare toothbrush in the charger and all the lights on the toothbrush rapidlly blink. It does not charge. It is toothbrush HX9120.
Just bought a Sonicare 4100 and when I try to deactivate the Easy-Start by pushing the power button whle it's in the charger, it makes a loud vibration noise (like the thing is brushing) and I never hear a beep. What am I doing wrong?!
Hi Jan. Have you been following the steps listed below to deactivate Easy Start? 1. Put the handle on the plugged-in charger. 2. Press and hold the power on/off button while the handle remains on the charger. 3. Keep the power on/off button pressed until you hear a single short beep (after 2 seconds). 4. Release the power on/off button. - Triple tone of low-med-high means the EasyStart feature has been activated. The brush head replacement light and battery light will also blink green 3 times in unison to confirm activation. - Triple tone of high-med-low means the EasyStart feature has been deactivated. The brush head replacement light and battery light will also blink amber 3 times in unison to confirm deactivation.
My sonicare acts like it's charging but keeps vibrating in Morse code. Even when I take it off the charger.
Andra, This sounds like something isn't quite right. The brush will likely need to be repaired/replaced under warranty if it is still within its warranty period. Your best course of action is to contact Philips Sonicare. Their contact number is: 1-800-682-7664 Monday – Sunday 9:00 AM – 6:00 PM EST Or use other contact options here.
I have black mold inside my sonicare toothbrush cap. I've tried letting it dry before recapping it. It helps some, but not completely. What else can I do?
Are you putting the cap onto the brush head after you have used the brush head each time? So the toothbrush bristles are still wet? Have you tried soaking the cap in a strong detergent to clean it?
I've been leaving the cap off for a while; maybe I should let it off longer. I haven't checked to see if the bristles are wet. I'll try soaking the cap. Thanks for your suggestions and your prompt reply.
Hi Chris. Whilst the cap does allow air to get in and around the bristles, it can restrict the airflow. I personally don't put a cap on my brush head unless traveling. I just keep it out of the 'splash' zones in bathrooms. The longer you keep the cap off, the more chance the bristles/head has of drying out. I suspect the bristles are still damp when the cap it applied, and as such the damp builds up in the cap.
Looks like I have a broken shaft. Bummer.
My dental hygienist says buy a cheaper sonicare unit and start using it...thus began a search....but I see units costing $35 up to $300. They advertise their special features...enamel, tarter, polish, but who knows if this is bogus or not... And when I started reading reviews there were many people that complained that their toothbrush died shortly after purchase. I wanted to know what was inside...the motor...and whether it was different in the different models... so I started looking on Youtube ways to repair and dismantle the sonicare. Then I came upon this article.... https://www.powerelectronictips.com/teardown-whats-inside-a-phillips-sonicare-electric-toothbrush/ This was a wonderful explanation of the inner workings....what I've concluded is that the electromagnet to magnet system is pretty universal in each unit...it's really the circuit board and the processors that are different.... Anyway, I feel pretty sure that when mine craps out...a sonicare HX9944 which is really a 9300 head unit...that I could take it apart and repair it cheaply....
Hi Jon, excellent site....hard to get accurate information on this purposely marketed item. I also found for example this site on youtube https://www.youtube.com/watch?v=o3PBPU2jXbo where the sonicare is taken apart which I found most interesting. You can't always bring something back to sonicare, most of the time they will leave you wanting.
Thanks for sharing. I have seen this video before. It is good that people demonstrate this and have a go. People just to be aware of the implications of doing this themselves.
After the initial brushing when it says almost clean it would show me the spots I missed and give me the opportunity to touch them up. Now it says almost clean and goes straight to did you floss. Why can’t I do touch ups anymore?
Kristi. Are you referring to one of the Sonicare smart toothbrushes with the smartphone application? I suspect this is to do with the app configuration and the time you have been using it. I am not aware of a way around this, other than going back after the session and brushing the areas that you missed.
I have had Phillips Sonicare Electric toothbrush for yrs. All of a sudden recently, the handle does NOT work even when placed in charger for several hrs. Does the handle, HX9140 have a battery inside to be replaced, battery must be dead. If so, what kind?? I have several brush heads to use for this model. What should I do ??
Hi Rita. Sorry to hear that your trusty toothbrush has failed. It does have a rechargeable battery inside. I am afraid I cannot advise specifically what model of battery or where you might source such. The brush heads you have should be compatible with a newer model. I think it is quite likely a new model will be more cost effective to source over and about finding a battery and repairing it.
I can not get my Sonicare Diamond tooth brush to change modes. It is stuck in “clean” mode. Any suggestions? I do have a Sonicare toothbrush head on it and I have changed it. I held it on the base for 2 seconds trying to reset it. It did not work.
Melody. I am sorry no suggestions here. Probably best to get in contact with Sonicare and see if they have a suggestion. Please do share with me what resolution, if any you get.
I can’t get the brush head off to change the brush
In most instances Amy it should just pull off. That is unless you have the Sonicare E Serries/Essence where it unscrews. If you can't get it off, try running it under reasonably warm water for a minute as this can often loosen it.
I have used a Flexcare plus for years. It seems the handle only lasts about a year. Then it gets to a point where it begins to stall or strain while brushing my teeth. The company replaced it a couple times but I’ve had to buy new ones a couple times. The one I have now just started doing the same thing.
Thanks for sharing your experience Judy. This sounds a little frustrating. Do you think the issue is something to do with the motor/electronics inside?
My unit is a little older. I just recently traveled without the base, returned home and put the unit on the charger and the base started intermittently buzzing. Cant figure out how to stop it. Thanks for any advice.
Todd. This doesn't sound great. One to speak to Sonicare about I think.
My toothbrush syncs with the Sonicare app and I can see my progress while brushing on the app but when I finish brushing it does not track it as part of my daily brushing. The issue started on Sunday 12/27/2020.
Hi Ken. Thanks for the comment. I have had a couple of people suggest issues with connectivity and data syncing to the app over the last few days. I suspect (although not entirely sure) that there might be a bit of an issue with the app/system at the moment, that I suspect will likely be fixed in the coming days. However, you may want to speak to Sonicare directly to see if this is definitely the case.
Sonicare app on iPhone has stopped showing daily progress. I have deleted and reinstalled app several times and still will not show daily progress. I have Philips Sonicare DiamondClean Smart 9300 Rechargeable Electric Toothbrush, White HX9903/01. How do I fix this?
Hi Timothy, How long has this problem been going on? Are you running the latest version of the app? I presume so. It should be 9.1.2. When in the app, if the brush connects (but does not transfer data) are there any updates for the brush handle itself showing within the settings?
My Diamond Clean toothbrush is not showing that I brushed my teeth yesterday and today but I did. What do I need to do?
Teresa. Which DiamondClean model do you have? Is it the Smart that connects to the smartphone? If so, have you opened the app and make sure they are communicating?
I have a 9500 and my girlfriend has a 9700.
Thanks for this info Teresa. What is happening now within the app? Does it show the brushing data from the last day or so? Does it appear to be connecting? Have you tried any troubleshooting yourself?
The toothbrush is definitely connected. It does not show anything since Saturday.
Teresa, It would appear a couple of others have reported similar issues. I suspect (although not entirely sure) that there might be a bit of an issue with the app/system at the moment, that I suspect will likely be fixed in the coming days. However, you may want to speak to Sonicare directly to see if this is definitely the case.
Thank you.
When my toothbrush is fully charged, the three lights on the bottom of the handle go off. My daughter has the same toothbrush and when hers is fully charged, the bottom three lights on the handle remain on. So what is the correct way the lights should work? Stay on when fully charged, or turn off when fully charged???
From memory Laverne I think they stay on. But it is possible after an extended period of time they may go out. Is your daughters toothbrush the exact same model? It could be if made at different times they have been configured differently?
Jon, thank you for your response. The toothbrushes were purchased at the same time and from the same place, that is why it is so odd that they do not work the same. The model numbers are HX6972/31 and the handle number is HX6960. I had a Philips Sonicare for several years prior to purchasing my new one and the three lights on the bottom of the handle always remained on. Perhaps this new toothbrush is defective???
Thanks for the extra info. That is odd. With the model number I have double checked the user manual which confirms that 3 green LEDS means fully charged. Whilst it is odd they do not behave the same, I am not overly concerned. I would have thought had there been any significant battery issues you might have found out from your use so far. Despite this, I think it would be worth a call or chat with Sonicare for extra piece of mind and to get a final answer on the matter.
My sonicare hx6211 started to behave strange lately. After being completely charged it dies not work more than 1 minute, but sometimes it works only 30 sec. The most intriguing is the fact that if I push removabke head firmly to the metal shaft of the handle it will work, but once released, it stops vibrating. It is like head is not sitting on the shaft deep enough. But I put it there all the way.
Probably best to have a chat with Sonicare directly Nick.
My toothbrush woke me up in the middle of the night randomly beeping a certain number of beeps repeatedly. What is up with it?
Hi Mila. What model do you have, do you know? Does the brush require charging? Admittedly is shouldn't start beeping randomly.
The brush head stopped vibrating all of a sudden 3 days ago. I followed the troubleshooting steps above: - Checked the charge and charged it for a whole day - switched with a new head - tried both settings of Easystart Not sure what to do next. Please help. Thank you very much.
Hi Hamza. If you have followed all the directions then I think it will be necessary to contact Sonicare for further support. My guess is that the brush will need repair, something with the mainboard is likely wrong. Philips Sonicare contact number: 1-800-682-7664 (Monday – Sunday 9:00 AM – 6:00 PM EST) Or use other contact options here.
Thank you so very much for the quick reply, Jon. I went ahead and contacted them last night and they sent me a replacement for the handle.
I have been using the Sonicare toothbrush for more than 5 years. It seems not vibrating as strongly as it used to. I keep it on the charger when I am not using. It is time to replace?
It sounds like it could well be time to Ayumi.
Hi, I don't know if this question has been addressed..I didn't see it in the commonly experienced issues. I have a SoniCare toothbrush with a brush head icon on it. The brush head icon is slowly blinking amber. The model # is HX628P. Thank you
Hi Bryant. What I believe you are reffing to is the brush head replacement reminder that makes up part of the Brush Sync technology your handle has. Whilst normally it is a solid light, the flashing could indicate that you need to replace the brush head.
I have just replaced the brush since the head replacement reminder is always slowly blinking amber. But after I replace the head, it still doing so
If the handle detects a new head correctly the amber light should stop flashing. This is because the chip should have registered with the handle as a new head not previously used before. I am assuming the new head is a BrushSync compatible head? It might be worth a chat with Sonicare directly on this matter as I am not sure what to advise.
Thanks, I will try to do the chat with Sonicare.
Where is a link to the Sonicare chat bot? The contact page has a chat area but it only links to the FAQ apge with no link to the chatbot
My Philip's Sonicare toothbrush has within the last week started randomly turning itself on and when it finally turns itself off, it does it again within a short period of time. Last night it did this 3 times. I finally had to take it to a different room in order to not hear the loud noise in order to get some sleep. What is the problem? It has not been dropped or submerged in water or anything like that.
Hi Donna. I am not qualfied to say precisely what the problem is. I think it is related to the switch in the handle. Others have had this issue and I believe got them replaced under warranty. It will be best if you contact Philips Sonicare on: 1-800-682-7664 Monday – Sunday 9:00 AM – 6:00 PM EST Or use other contact options here.
Hi, my sonicare handle keeps vibrating while charging. I noticed a couple of weeks ago that activated itself while nobody was using it. Now I can’t leave it on the charger because it keeps vibrating I would appreciate some help. Thanks
Hi Diego. This sounds like the brush will need to be repaired/replaced under warranty if it is still within its warranty period. Your best course of action is to contact Philips Sonicare. Their contact number is: 1-800-682-7664 Monday – Sunday 9:00 AM – 6:00 PM EST Or use other contact options here.
By brush is turning on and off by itself and when I let the battery run down and put it on the charge it vibrates every second or so. It has worked for almost 2 years with no issues.
Stephanie, you are going to need to contact Sonicare for a potential replacement. use other contact options here
My Sonicare, HX751V (from Costco-less than a year old) was working perfectly fine until two days ago. I got the charging beeps, so put it on the charger. ALL the lights on the brush started flashing every second, the battery one flashing orange. I left it on the charger since I didn't know what to do. The battery light did turn green eventually, but all the lights are still flashing and making a faint buzz noise every time they light up. If I press the power button, the toothbrush does not turn on, rather, all the lights start strobing. The brush has stopped making beeping sounds when put on the charger. The charging base is fine, my husband's brush is charging normally. I can't find any troubleshooting about all flashing lights, let alone strobe lights...while interesting to see in a dark bathroom, it's not getting my teeth clean. Any ideas? Thanks!
Hi Anita. I have not come across any troubleshooting for strobing/flashing lights. I think this is going to be one you need to contact Sonicare about. I suspect it needs to be replaced. Philips Sonicare contact number: 1-800-682-7664 Monday – Sunday 9:00 AM – 6:00 PM EST Or use other contact options here.
My Sonicare toothbrush no longer seems to operate properly. Even after 24 hrs of charging, at the conclusion of the 2 minute brush cycle, the handle stops vibrating then gives a long beep followed by "three" short beeps. There is nothing that I can find regarding the one long beep followed by "three" short beeps. Can this be resolved?
I am inclined to think this is a battery issue Lawrence. I am not sure how old your brush is and whether it is within warranty, but I think it may be on its way out. I would get in contact with Sonicare if I were you, to see if they have any suggestions or explanations. Contact details can be found at the top of this post.
My toothbrush vibrates once and shuts off. Any advice?
Could the battery be low? Has the brush been fully charged?
why is my sonicare constantly beeping and vibrating when on the charger?
Hi Antonia. Many Sonicare brushes will beep when they are first placed on the charger, to signal that the brush has been detected and charging. This is constant with your toothbrush/charger combination? Does it stop once the brush is taken off the charger? Is the battery completely flat in the toothbrush? If left on the charger for 30-60 minutes does it stop?
I have the Sonicare hx8910, it seems dead, when I put it on the charger, it beeps... 1 yellow flash then 2 green flashes. I fully charged a week ago started using and within days stopped, was out of town so I’m home trying to charge, it is doing the constant beeping & flashing. This last week it would turn on & off without being touched. Is there any fix?
Sara. Something definitely sounds wrong there, particularly if turning on and off without being touched. I would contact Sonicare on 1-800-682-7664. They may have some suggestions, but I think it is going to need repair or replacement.
the brush handle has become very loose i tried removing it from the handle and reattaching it but that does not help the steel rod that the brush is attached to is very loose what can i do yto fix the problem
Hi Joel. The best course of action is to speak to Soincare by calling them on 1-800-682-7664.
Hi there. My wife and I have been long time users of Phillips Sonicare and we buy Phillips brush head replacements from Costco (a 6 pack). We have noticed in this last batch that the nylon bristles are falling out soon after use. We typically replace the heads every 3 months, but the bristles are falling out after only 1-2 weeks use. Was there a manufacturing issue that will be resolved? We don't have a lot number that we can provide because we threw away the packaging. Thanks
Hi Dave. Were you by any chance using a coconut oil based toothpaste? This can cause the bristles to come loose from the head. If you were using a more regular toothpaste, then it would be a little strange and point to a manufacturing defect. However, I am not a Sonicare representative nor affiliated with them. I suggest giving them a call on 1-800-682-7664 and explain the issue. All being well they can investigate and potentially replace them for you.
My brush is doing crazy things it won’t turn on but beeps and buzzes. I have 2 different charging ports both original. I have tried both with same results of handle just buzzing and beeping at me with different patterns of buzzing beeping. On the bottom of handle say hx6950 100420. Please help.
Those beeps and buzzing are likely the alerts that the battery is low and needs charging. With 2 charging stands, both of which you have tried it with, it would seem as if the brush is no longer charging. How long have you left the brush on either charging stand? Longer than a couple of hours?
My lights all stay on when off charger on a 6500. The unit wont turn on. When in charger battery light blinks. Take off charger all type of clean lights stay on.
Hi Tom. Has the brush been dropped at all? What feedback are you getting from the button? Does it feel normal or is it potentially looser or feels different when you press it? What happens when you press the cleaning mode button?
Hi Having problem my Sonicare is hard to remove from charging station. I have to hold the charging station to remove it, if not I pick up the entire charging station with the brush. Thanks
Hi. This is not a problem I have had anyone ask about before. Which Sonicare toothbrush do you have? Are the handle and the charging stand clean and free of debris? Have either become damaged in any way that could be affecting the fit of the brush on the stand?