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Published: February 10, 2024

Waterpik troubleshooting & common issues

Author: Jon Love (59 Comments)
Waterpik troubleshooting & common issues 1
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We are not Waterpik, nor are we affiliated with them.

We are not a service center and do not repair or replace Waterpik water flossers.

Whilst we will offer what support we can, we cannot provide answers for all problems.

Contacting Waterpik directly will always be your best option.

Waterpik’s contact number: 1-800-525-2774

Monday – Thursday 9:00 AM – 7:00 PM EST

Friday 9:00 AM – 4:00 PM EST

Or use other contact options here.

Has your Waterpik water flosser stopped working?

Is it not behaving as you would expect?

Perhaps it is making more noise than normal.

Maybe it is not powering on or the nozzle isn’t rotating.

This article answers the more commonly experienced issues with Waterpik oral irrigators.

All being well you will find the answer you need to resolve the issue.

If consulting this page or the user manual for your product does not resolve the issue, or you determine the flosser requires repair or replacement, contact Waterpik on 1-800-525-2774.

Waterpiks flossers will come with at least a 1 year warranty, with many in fact provided with a 2 or 3 year warranty.

Providing the fault falls under warranty terms, this should be resolved for you. In most cases, this will be a free of charge repair or replacement.

Products outside of the warranty period will not be eligible for repair or replacement by Waterpik, but their customer support team may still be able to provide some assistance depending on the fault.

Other useful links:

How to adjust the pressure

The method for changing the pressure (PSI/BAR) of the water flow from your Waterpik does differ form one model to another.  It is always best to actually refer to the original user manual for guidance.

However, as a general rule, the pressures can be adjusted as follows:

Countertop models

Change the pressure by rotating or sliding the wheel/dial/or switch on your flosser.  On countertop models you often have the choice of 10 settings.  1 being the lowest (10 PSI) and least intense, with 10 being the strongest and highest pressure setting (100 PSI).

Cordless models

Cordless models usually have 2 or 3 pressure settings.  You can switch between them by moving the sliding switch between positions I, II and III (if available) or by pressing the mode button to change between low, medium and high (if available).

Rotating pressure dial

My Waterpik has mold in it

Unfortunately, from time to time mold can build up within certain parts of your water flosser.

Whilst there is no guaranteed way to avoid this, the things you can do to help prevent mold are as follows:

  • Clean the flosser and the tips regularly
  • Don’t leave water in a tank/reservoir when not in use.
  • Open lids or covers to allow airflow around the flosser - this helps dry parts of the flosser prone to mold formation
  • Try not to place it in direct sunlight or in a cupboard with limited airflow.

There are hard water deposits in my flosser

Unfortunately, from time to time minerals in the water from our tap can build up within certain parts of your water flosser.

Whilst there is no guaranteed way to avoid this, the things you can do to help prevent this buildup are as follows:

  • Clean the flosser and the tips regularly
  • Don’t leave water in a tank/reservoir when not in use.
  • Open lids or covers to allow airflow around the flosser - this helps dry parts of the flosser

My Waterpik nozzle/hose/handle is leaking

If you are noticing water leaking or escaping around joints of the nozzle, hose, or handle, the first thing to do is to check the fitting of each.

Make sure the nozzle/tip is securely seated in place.  Most will ‘click’ when they are securely fastened into the flosser.

Apply pressure/try to slide hoses back into place if required.

If the leaking continues look to purchase replacement parts from www.waterpik.com

There is no water flow from my countertop flosser

If it is the first time you are using your Waterpik flosser, you need to go through a process known as ‘priming’. 

With the water tank/reservoir filled, set the pressure control dial on the base to high (pressure setting No.10) and point the handle and tip into the sink. 

Turn power and water ON until water flows from the tip. Once the water flows freely, turn the unit OFF. 

If you have completed this step or the unit is not new and there is still no water flow. Check and try the following:

  • If your unit has a black rubber valve in the water reservoir, ensure that the black valve is installed with the dome side facing up and the four-pronged side facing down to connect with the base of the unit.
  • Fill reservoir at least half-full of water. Ensure the reservoir is firmly seated onto the base of the unit. Press down firmly to engage the reservoir to the base of the unit.
  • Confirm the unit is plugged into an active electrical outlet.
  • Set the Water Flosser to the highest pressure setting, and if the handle has an on/off slide switch, make sure it is in the ON position. Then point the handle downward towards the sink and turn the unit on; this generally starts the flow of water within 30 seconds.
  • If this process fails to start the flow of water, insert a jet tip and gently draw on the tip as you would a drinking straw.
  • Clean the tips and the water flosser reservoir.
Waterpik troubleshooting & common issues 2

No water is coming out of my cordless Waterpik

The most common reason for little or no water flow is a clogged jet tip. You can troubleshoot this condition by removing the jet tip and observing if water bubbles up from the top when the device is powered on.

  • To remove the tip, press the Tip Eject button (refer to your owner's manual if needed).
  • To clean the tip, soak it in a container of hydrogen peroxide or white vinegar for 5-7 minutes. Rinse the tip under warm water.

My Waterpik is not turning on

Corded models

If your water flosser is not powering on as you would expect then firstly ensure any connectors/cables are in place. Some power adapters need to be clipped into place and USB cables securely seated in power adapters.

If the cables are in place and the unit is still not powering on try a different power socket.

Ensure you firmly press the power button and/or a pause button (if applicable) to attempt to get the unit to function. Buttons can sometimes stick requiring an extra firm press.

Cordless models

Check that the battery is charged or if your flosser uses removable batteries that these are not flat (it might be best to replace them).

In the case of removable battery models ensure that the batteries are in the correct position with the positive (+) and negative (-) terminals aligned as they should be.

Ensure you firmly press the power button (if applicable)  to attempt to get the unit to function. Buttons can sometimes stick requiring an extra firm press.

My Waterpik is not charging

If your water flosser is not recharging as you would expect then firstly ensure any connectors/cables are in place. Some power adapters need to be clipped into place and USB cables securely seated in power adapters.

If the cables are in place and there is still no charge transferring try a different power socket.

Ensure your device is in the off position and reference your instruction manual for recommended charge duration.

Waterpik troubleshooting & common issues 3

My Waterpik has gotten noisier

It is possible, but not expected that over time your unit might get noisier, particularly if your model is a good few years old.

The constant vibration and movement of parts over years of use can cause parts to move slightly and not sit as tightly as they once did.  Previously oiled or greased parts my well be dryer and less lubricated.  Together these can cause the pitch or sound of the Waterpik to change. 

Hollow spaces inside the body of the flossers vibrate sounds in different directions and can amplify small differences.

Assuming the function of the flosser isn’t impacted don’t worry too much about this.

However, if the noise is drastically louder or quieter and the unit is still within warranty, it is well worth speaking to Waterpik to discuss this further.

Do bear in mind that if you change bathrooms and renovate rooms, this can result in changes in noise.  Hard surfaces like tiles tend to cause or give the impression that something is louder than a room with lots of softer fabrics and furnishings.

You could try moving the flosser to a different place in your bathroom or sitting it on top of a towel to help absorb some of the sounds.

Waterpik Sonic-Fusion flosser not working (SF-01 and SF-02 only)

If the brush/flosser handle of your Waterpik SF-01 or SF-02 Sonic-Fusion is not working, it is possible that the connection between the handle and the base unit has been lost.

The two items connect using wireless communication.  When there is an active connection, the blue light on the front of the base unit will be lit.

If the handle and base unit are separated for more than 10 minutes the wireless connection and communication between these two items will stop.

When stopped, the blue light will have turned off and not be visible on the base unit.

As and when this happens, pressing the ‘Floss’ button will not get the two items to communicate again.

To re-establish the wireless connection and enable the Floss function:

  1. Place the handle in the charging dock on the base.
  2. Remove the handle from the base.
  3. The blue light should turn on, indicating wireless communication is active.
  4. The Floss button should now function.

Waterpiks recommends that for optimal performance and battery life, keeping the Sonic-Fusion handle in the charging base when not in use. Note that the base only charges what the battery needs, and then turns off.

How and when to replace a reservoir valve on a Waterpik

Some countertop water flossers made by Waterpik have a black colored rubber valve on the base of the reservoir/water tank.

The valve is designed to stop water from dripping out of the reservoir, but still allow the appropriate flow of water when using the flosser.

With continued use the vale might become worn or require a clean to remove debris and buildup such as limescale.

If the water drips from the reservoir valve, clean and reshape the valve by following these steps:

Waterpik troubleshooting & common issues 4
Credit: Waterpik
  1. Remove the valve from the water tank by pushing it up at the bottom so that you then need to pull or lift it out from inside the reservoir.
  2. Place the black rubber valve under clean, warm running water for around 30-40 seconds.  As you do, massage the vale and clean off any debris by pressing between the thumb and index finger (forefinger).
  3. Replace the vale into the reservoir, making sure that the dome side is facing up and the four-prong side is showing on the bottom
  4. Fill the reservoir with water and check for leaks.
  5. If the problem persists, the valve will need to be replaced.  Replacement valves can be purchased here.
Waterpik troubleshooting & common issues 5

Please note: Waterpik doesn’t recommend keeping water in the reservoir between uses.  They have not been designed for this. Empty and excess or unused water after each use to ensure the longevity and reliability of your Waterpik.

The water pressure is low in my Waterpik flosser

If the pressure and strength of the jet of water coming out of your Waterpik is not as strong as you would like or expect there are a number of different solutions to this problem, subject to the model you have.

Adjust the pressure from the flosser itself

Change the pressure by rotating or sliding the wheel/dial/or switch on your flosser.  On countertop models you often have the choice of 10 settings.  1 being the lowest and least intense, with 10 being the strongest and highest pressure setting.

Cordless models usually have 2 or 3 pressure settings.  You can switch between them by moving the sliding switch between positions I, II and III (if available) or by pressing the mode button to change between low, medium and high (if available).

Recharge/replace the batteries

If you own one of Waterpiks cordless flossers that has a rechargeable battery built-in, then place the flosser on charge for the recommended time.

Most units have a charge light indicator to show when the battery is low and fully charged.

For example, with the Waterpik Cordless Advanced takes around 4 hours to be recharged using the supplied magnetic charger.

Whilst on charge the indicator on the handle will flash, turning to a solid/continuous light once fully charged.

A fully charged battery in this model is said to offer 1 weeks use.

When there is approximately 30% charge left, the charge indicator light blinks 8 times quickly after use to indicate that you should recharge the unit.

For models with removable and replaceable AA or AAA batteries, consider replacing these as the ones in use may well be low on power or flat.

The type of battery and the quality can affect the performance of your Waterpik.

You should replace all batteries at the same time, being sure to use the same type from the same brand. Mixing types and brands can potentially cause performance issues.

Waterpik troubleshooting & common issues 6

Clean your jet tips

Debris and hard water deposits can build up inside the tip(s) used on your water flosser.

Regular cleaning helps ensure water flows freely and the pressure is not negatively impacted.

It is recommended by Waterpik and other water flosser brands to replace tips/nozzles on average every 3 to 6 months.  Tips such as the toothbrush and orthodontic tip should be replaced every 3 months, whilst bristle free tips like the jet tip can be replaced every 6 months.

To clean the nozzles:

  1. Remove the tip from the unit using the eject button.
  2. Soak the tip in a container of hydrogen peroxide or white vinegar for 5-7 minutes.
  3. Rinse the tip under warm water.

Clean your Waterpik flosser

  1. Mix 2-4 tablespoons (1-2 ounces) of white vinegar with 16 ounces of warm water.
  2. Fill the reservoir with the solution, and then run 1/2 of it through the Water Flosser.
  3. With the unit off, place the Water Flosser handle in the sink and allow the solution to gradually drain out of the handle.
  4. Run any remaining solution through the unit and then rinse with a full reservoir of warm water.

For cordless models:

  1. Add 1 tablespoon of white vinegar to a full reservoir of warm water.
  2. Point the handle and tip into the sink.
  3. Turn unit ON and run until the reservoir is empty.
  4. Rinse by repeating with a full reservoir of clean warm water.

Cleaning your flosser every 1-3 months will ensure optimal performance

Additional steps

If the previously mentioned steps haven’t resolved the issue, some additional things you can try are:

  • Replacing the nozzle/flosser tip for a new one.
  • On units with a ‘pause’ button, fully depress and release the button.
  • If you use mouthwash with your Waterpik, follow Waterpiks guide on how to use mouthwash with a water flosser.
  • Remove and clean the valve at the bottom of the reservoir (if applicable)
    • If the pressure is still low:
      • Remove valve
      • Set empty reservoir on the base of the unit
      • Fill the reservoir with water without removing it from the base
      • Turn unit on and test pressure
      • If pressure is restored with the valve removed, replace the reservoir valve with a new one.

How to enable/disable one minute-timer/30 second pacer (selected models - floss mode only)

To deactivate:

  • While the unit is off, press the mode button once to wake the unit up. One of the LEDs should light up. 
  • Press and hold the mode button for approximately 3-seconds until the Massage Mode light blinks. The timer is now deactivated. 

To activate:

  • While the unit is off, press the mode button once to wake the unit up. One of the LEDs should light up. 
  • Press and hold the mode button for approximately 3-seconds until the Floss Mode light blinks. The timer is now activated. 

Or unplug the unit to reset to factory settings. 

Can I replace the hose and handle on my Waterpik?

Yes, most models that have a hose and handle can be replaced if required.

They can be purchased from Waterpik’s online store.

You will need to ensure you know the model you are wishing to replace the hose and handle off.  Look at the bottom of the unit for letters such as “WP”, “WF” or “CC” on the bottom of the unit.

Buy replacement handles and hoses here.

Where to find the instruction manual for my Waterpik flosser?

Waterpik provides a printed user manual and often a quick start guide in the box with each flosser.

If you do not have the box or original manual, you can find digital .pdf versions of the user manuals here. Or by visiting: https://www.waterpik.com/oral-health/product-support/manuals/ 

Author: Jon Love

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Leave a comment

S
Scott
April 3, 2024

My wife's waterpik toothbrush decided to turn itself on yesterday morning at 4;00 AM. She had an issue with it a couple days before that when it didn't want to turn off after she was done brushing her teeth. Have you heard of this before? It eventually responded to repeatedly hitting the power button - I put it out in the garage just in case it decided to do it again. No problem since. Seems like a switch issue, but I'm not sure. Can it be replaced? Thanks in advance for any feedback or advice.

JL
Jon Love - Chief tester
April 3, 2024

Hi Scott. A switch issue sounds logical to me. It is possible it can be repaired or replaced subject to the model and age. It is best to get in contact with Waterpik who can advise you if it is within warranty or not and the approrpiate steps to take to get it resolved.

B
Ben
December 4, 2023

Hello, Water Pik Complete Care WP- 800 5.0 The toothbrush will not charge. The charging lights just blink and blink and neve fully charges. I have tried pressing button and holding for over 10 seconds as was suggested to me. It still does not work. When I press button to use the brush buzzes for a quick second. It is under warranty Thank you for any suggestions Ben

JL
Jon Love - Chief tester
December 4, 2023

Ben you will need to contact Waterpik directly to arrange reapir on this.

M
Mike
November 17, 2023

Can a fully charged series 500 cordless handset be left on the charging unit without incurring damage to either the batteries or charger. I ask because a review states that a fully charged handset must be removed from the charger to avoid damage to the charger, saying that it has been found that the charger refuses to operate for subsequent recharges. The operating manual is embiguous to this requirement.

JL
Jon Love - Chief tester
November 17, 2023

Hi Mike. I'm not sure if there is an official answer on this one. Always best to direct such a question to the manufacturer. That said, in my expereince little harm is generally going to come from leaving the cordless flosser connected to the charger when not in use. But, advice to prolong battery life and performance is not to constantly top it up unless needed. Allowing the battery to go through fuller charging cycles. Thus is reamins off charge between uses until it really needs charging. If it takes about 4 horus to charge the battery and you leave it on charge for 12, probably no big issue.

bb
bob burke
October 26, 2023

Jon, I have a waterpik ION flosser , fairly new... less than 6 months old. Suddenly the motor doesnt turn on , but the blue light is on . Should I check something inside the housing ?? thanks Bob

JL
Jon Love - Chief tester
October 27, 2023

Hi Bob. Sorry to read this. Don't open the unit up. Get in contact with Waterpik for their advice as the manufacturer. I suspect they will replace it for you.

BW
Bernard Worst
August 25, 2023

My cordless waterpik gets air locked, as the water in the sealed tank is emptied air does not enter the tank and a vacuum builds up and stops the water pulsing and makes opening the fill port very difficult to open against the vacuum formed within. There must be a opening which is clogged for air to enter but I can't find it.

RG
Roger Greenwood
September 20, 2023

I had the exact same problem. Remove the water tank. Turn the body upside down and look up toward the top - you will see two small holes. Clear these with a needle and problem is fixed.

JG
JUDIE GALLINELLI
August 4, 2023

i just purchased 1st waterpik. is it normal for reservoir to completely empty in a matter of 30 seconds?

JL
Jon Love - Chief tester
August 7, 2023

It depends on the model and the pressure setting Judie, but potentially with the cordless models, yes.

T
Tammy
July 31, 2023

My waterpik attachments will not stay on. They are completely secure but come off during use

M
Myranda
October 28, 2023

My is doing the same thing but unable to find a solution to this problem. Any luck?

A
Athena
July 28, 2023

Hi I’ve been using my waterpik tooth brush for the past few years but a few days ago it stopped vibrating. The lights turn on and it gets warm and I’m not sure what to do

JL
Jon Love - Chief tester
July 28, 2023

Best contact Waterpik direct for assistance. It sounds like it might be outside of the warranty period based on how long you have had it, but they might still be able to provide some advice.

J
Jeff
July 20, 2023

Last night my Water Pik started jumping and walking around the counter. Can I fix it?

JL
Jon Love - Chief tester
July 21, 2023

Interesting...You will need to speak/contact Waterpik.

J
Jeff
July 21, 2023

Too late... I opened it yesterday and attempted to add some lubricant to the moving parts. After putting it back together it continued to jump around and now it also leaks. I've had it for a long time so I guess it's time for a new one. I recently had to replace the handle because the tube cracked and leaked, so you know it was old ;-)

C
Carol
July 11, 2023

Waterpic Sonic fusion 2.0 flosser turns on by itself spraying water everywhere.

DM
Dennis McFadden
October 13, 2023

Me too. But it won't run when the button is pressed for water.

J
Jerry
July 2, 2023

I water pump is not working on a Waterpik SF-01W. Can the pump be replaced or do I have to buy a new unit?

JL
Jon Love - Chief tester
July 3, 2023

It might be possible to have this repaired or replaced, if it is still under warranty. Best to contact Waterpik and see what they say Jerry.

EM
Ed Montell
June 22, 2023

Waterpik Ion charging failures. I have had this type of unit for eight months. Now for the third time, the charger fails to charge the battery. Initially, the blue light is on and it appears to be charging. However, when it disconnected there is no charge in the battery. finally the blue light fails to come on and of course there is no charge. Something is wrong with the system even though the unit itself is great when it’s working.

JL
Jon Love - Chief tester
June 23, 2023

Thanks for sharing Ed. This is concerning that the unit has been replaced 3 times in a relatively short time period.

JB
Joan Bordow
May 11, 2023

When I attempt to charge my Water Pik, the blue light flashes for about a minute and then stops. I have tried leaving the Pik connected to a power source in hopes that it is actually charging but then when I try to activate it, it remains dead.

JL
Jon Love - Chief tester
May 12, 2023

Sorry to hear this Joan. Best to speak to Waterpik themselves to confirm if your unit is under warranty and whether they have any further advice to assit you.

Gd
George de Baca
May 3, 2023

I replaced the tip on my WP 360 and now the on and off switches don't work. They are easy to push but nothing Happens Will appreciate your help. George

JL
Jon Love - Chief tester
May 4, 2023

Odd. If you remove the tip does it work? Are the buttons functioning (moving when pressed) but not actually doing anything?

VM
Vernon Martinazzi
April 22, 2023

My Waterpik is 4 months old ("Ion Professional Water Flosser Cleaner Portable). It was working fine until today. The unit appears to be charged but the motor does not come on when the on button is pushed (the light around the button turns blue which is the same as I am used to seeing when it was working). Any help would be appreciated. Thank you.

JL
Jon Love - Chief tester
April 24, 2023

Hi Vernon. It's best to get in touch with Waterpik directly on this matter. Contact details at the top of the post.

CR
Cathy Richard
April 11, 2023

My cordless waterpick won't turn off. The slide switch won't work. How do I get it to stop running?

JL
Jon Love - Chief tester
April 14, 2023

Hi Cathy. I am presuming since this message was posted the device has now run out of power & turned off? Is the power button still stuck? Which model do you have? Speaking to Waterpik might help as they can provide product specific advice on the best actions.

B
Betsy
April 9, 2023

I have a WP 500 and it dropped on the floor at some point. The tip broke off, and I am unable to remove the remit remnant of the tip.

JL
Jon Love - Chief tester
April 10, 2023

Hi Betsy. So the nozzle/tip snapped right at the point it connects to the handle/ Therefore there is nothing sticking out from the handle of the flosser? You just have the bottom part of the nozzle tip inside that hole/connection point? This seems a very unfortunate place for it to break off, if I understand your situation correctly. Does it pop up/out at all if you press the eject button? Nothing you can grb hold of with some pliers etc?

B
Betsy
April 10, 2023

Hi Jon, thanks for the response. so far, nothing to grab onto, even with pliers :(

s
silvia
January 23, 2023

hi i have Waterpik Ultra Professional- work fine when is on no 8 ..but more then 8 stop him ... and he need longer time to start up.... i cleaned everything changed tup but still he doing it ...

JL
Jon Love - Chief tester
January 23, 2023

I am not sure what might be wrong here. Best to speak to Waterpik themselves.

S
Steve
January 18, 2023

Hi, my portable water/flosser will not take a charge. Sometimes it will charge overnight, but when i try to use it, there is no waterflow and seems like the re-chargeable battery is nlt taking a charge. On occasion it does work but very very weak. The unit is 1 year old. This started about 6 months ago. Any help on this is appreciated. THank you, Steve

JL
Jon Love - Chief tester
January 18, 2023

Steve. In truth, best to contact the manufacturer to discuss this and see what solution they can provide based on your specific model.

AS
Ann Sherratt
January 6, 2023

I’ve had my water pik for about two months. The jet tip keeps flying off every time I turn it on. The jet tip is clean.

JL
Jon Love - Chief tester
January 9, 2023

Hi Ann. Sorry to hear this. Assuming they look and feel like they click into place when you do reconnect them? When connected can you pull them out or do you need to press the release/eject button for them to come out? It will ultimately be worth speaking to Waterpik to see what they can do to resolve the issue, but I would be interested to hear what happens.

C
Caro
January 4, 2023

My waterpik turns on normally but no water comes out of it either when the tip is on or off. Machine sounds normal, and plastic tube in reservoir feels attached. Any ideas before I bin it? Thank you.

JL
Jon Love - Chief tester
January 4, 2023

I am not sure which model you have, but have you checked and tried the following? If your unit has a black rubber valve in the water reservoir, ensure that the black valve is installed with the dome side facing up and the four-pronged side facing down to connect with the base of the unit. Fill reservoir at least half-full of water. Ensure the reservoir is firmly seated onto the base of the unit. Press down firmly to engage the reservoir to the base of the unit. Set the Water Flosser to the highest pressure setting, and if the handle has an on/off slide switch, make sure it is in the ON position. Then point the handle downward towards the sink and turn the unit on; this generally starts the flow of water within 30 seconds. If this process fails to start the flow of water, insert a jet tip and gently draw on the tip as you would a drinking straw. Before binning it, it is also worth speaking to Waterpik directly, via their support channels to ensure there is nothing else that can be done. It may be covered under warranty?!

Se
Steven etwell
July 3, 2023

Yes ok

C
Caro
January 4, 2023

Many thanks for your prompt response. It’s a cordless model which hasn’t been used for a while, so I will give it another go.

AT
A.M. TERRELL
December 18, 2022

My new Waterpik WF-02W gas battery compartment that does not open.

JL
Jon Love - Chief tester
December 19, 2022

If you have tried following the instructions to unlock it and having no success, best contact Waterpik.

J
JoAnn
November 8, 2022

Cordless but will not hold a charge???? Is it done???

JL
Jon Love - Chief tester
November 9, 2022

Hi JoAnn. Potentially. But it might well be in warranty and be able to be repaired or replaced. Perhaps contact Waterpik directly and they can advise based on the model you have.

M
Mellonie
November 3, 2022

This is my 2nd Waterpik in 14 months..1st one quit in 12 months..the toothbrush has quit after a few months on this one. UGH!!! Model #CC-01W/CC-01C

JL
Jon Love - Chief tester
November 3, 2022

Sorry to read this. Did the first get repaired or replaced? Are they doing anything about your second one?

TB
T.J. Bowdler
October 1, 2022

I have Waterpik Flosser Model SF-01…. When I put water in the reservoir, it begins to squirt water out the brush even tho I have not pushed the flosser button…. Can I buy parts to fix this?

M
Maree
April 18, 2024

I’m having the same issue

JL
Jon Love - Chief tester
October 2, 2022

I have not heard of this fault. Is it just a little bit, like the pressure of the water in the tank pushes it through? Or is it quite a bit of water or continuous? Ultimately probably best to speak to Waterpik as it should be resolvable.

M
Mike
September 25, 2022

Everything above is about a flosser, there is nothing stating about a duel version of a flosser and a toothbrush. My toothbrush does not charge but the flosser does work. The model number is W P 800 series. The only thing different we tried is changing outlets.. Well not sure it’s going to work ( the toothbrush) we’ll just have to wait until it’s fully charged

TB
T.J Bowdler
October 2, 2022

It is is continuous as long as there is water in the reservoir….

JL
Jon Love - Chief tester
October 3, 2022

Ok a fairly major fault there then. Best speak to Waterpik directly.

JL
Jon Love - Chief tester
September 25, 2022

Hi Mike. Sorry we have not covered this dual unit as most of the queries we get with Waterpik models are based on their water flossers. I will bear this in mind for future updates. Of course, Waterpik themselves are best placed to answer support queries. That said, if you have tried different power outlets I am not sure I have anything else to add. If the brush itself isn't already flat, you could try running it down so it is flat. Then place it on the charger to see if that causes things to begin working again.

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