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Oral-B Bluetooth Connectivity Explained

Oral-B Bluetooth Connectivity Header Image

Bluetooth is a technology that has been around for quite some time. No doubt you are quite familiar with it already.

You most likely use it on your smartphone for connecting your headphones, speakers, and other accessories.

But it is built into many of today’s electric toothbrushes, to make them ‘smart’.

In fact, it has been built into some toothbrushes for much longer than you might imagine. Oral-B introduced it into the Oral-B Smart Series 6000 back in 2014.

Oral-B iO toothbrush and smartphone app

Whilst Oral-B might have been the first, others including Sonicare and Colgate have too given some of their brushes this technology.

Oral-B does however remain the brand most focused on adding this technology to their toothbrushes.

For many people, yourself included maybe, the idea of a Bluetooth enabled toothbrush seems a bit ridiculous. But, the ridiculous is here and its all geared toward improving your oral health.

This article lists all the toothbrushes which have Bluetooth.

Bluetooth is not a feature that we consider to be a must have. Nor do we rank it as ‘high importance’ in our guide to buying a new toothbrush. But do not be put off by what you may consider a gimmick.  It does in many cases actually work, and for some will add real value.

In this post, I explain Oral-B Bluetooth Connectivity; what it is, how it works, and how you can make use of it.

What is Bluetooth connectivity?

Bluetooth connectivity is a wireless standard for short-range interconnection between electronic devices.

It is this technology in your toothbrush, smartphone or tablet that allow the brush and your mobile product to communicate and capture relevant data.

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Oral-B Bluetooth connectivity: how it works, explained

This is not an explanation of exactly how Bluetooth works, but how it works in relation to the Oral-B Bluetooth enabled (‘smart’) toothbrush.

You need a mobile device such as a smartphone, be that an Android or iOS mobile that has Bluetooth connectivity, and can run the Oral-B app.

Most modern smartphones are considered compatible.

On your device you will need to download the free Oral-B app from the app store.

You can get the Oral-B toothbrush app for iOS HERE.

You can get the Oral-B toothbrush app for Android devices HERE.

You also need one of the Oral-B’s Bluetooth enabled toothbrushes, which at the time of writing includes:

Once you have the app downloaded, you need to turn on Bluetooth from the settings on your mobile device.

Once Bluetooth is enabled on your smartphone, open the app, allow certain permissions, and follow the on-screen direction for pairing the brush.  The process usually takes just a few seconds. Turning the brush on or pressing the cleaning mode button is all that is normally required.

All being well your phone and app will communicate successfully, and once complete, there will be no need to re-pair in the future unless you actively delete the connection between the 2 devices.

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With the connection established, the two devices can communicate and share the key data between them.

The brush can send data to an app, such as how long it has been brushing for and if too much pressure has been applied when brushing.

What might be mundane information is then presented in a nice and engaging format on the app screen so that we can clean our teeth to a better standard.

The data is analysed and presented in a way that is meaningful, charts and graphs etc.

The number of options has improved over time, but you can do anything from customising the cleaning time, to enabling and disabling specific cleaning modes and much more.

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The sharing of data between toothbrush and smartphone is intended to assist you and me as the users in creating better brushing techniques and habits.

To get maximum value from this technology, it is best to use the app on your phone at the same time as you brush your teeth.

However, this is not always practical and something you might want to do. Not everyone wants their phone in the bathroom. You do not have to.

Most Oral-B brush handles can hold up to 20 cleans worth of data. Therefore, it is perfectly possible to go a week or so without pairing to the app.

This data is then transferred back to the smartphone app the next time it is connected.

It might not necessarily retain quite the depth of data as it might if used in real-time, but for most, it is good enough.

Oral-B Bluetooth Connectivity Explained 4

Although the app will be configured differently, depending on the model you have. More on that in the section below, the timer in the most consistent element to the app configuration.

When using the application at the same time as the brush, you will see a timer on the screen showing how long you have been brushing for.

It is usually broken into 4 sections to tie in with the 30 second timer/quadpacer built into the brush handle.

If your brush has it (most smart toothbrushes do), the timer will alert you It will show if too much pressure is applied and what cleaning mode you are using.

More premium models have Artificial Intelligence (AI) and location sensors that track the location of the brush head and the effectiveness of the clean more accurately than just the brushing time alone.

The most capable actually show you areas of the mouth you have brushes well and not so well.

Oral-B Bluetooth Connectivity Explained 5

Whilst it is no replacement for a trained dental health professional, it is designed to be the next best thing, picking up on areas for improvement, so you can work towards a consistent cleaning routine that helps keep your teeth and gums healthy.

The app can intelligently make suggestions and provide tips to further improve your oral healthcare routine. Whilst some will be generic and applicable to all, some will be specific to you, based on the data your brush and app obtain from your brushing routine.

Different brushes & app configurations

It is very important to be aware that the exact configuration of the application does differ depending on the toothbrush you own and pair with the app.

The features and functions of the app will differ if using the Oral-B Smart 6 6000 compared to the Oral-B Genius 9000 or Genius X.

At the time of writing, I am aware of 4 different app configurations of the main Oral-B app. 1 particular Bluetooth enabled Oral-B brush requires a new app entirely and there is too a Fun Zone app for kids Bluetooth enabled brushes.

This is intentional by Oral-B and can make understanding exactly what the app will offer you quite difficult.

The underlying user experience is similar, but there are subtle differences.

Typically, the more premium brushes offer more features within the application. This is normally because the handle itself has more premium technology built-in.

The app is updated fairly regularly, which can result in changes, and in the summer of 2020, a significant update was rolled out with the introduction of the Oral-B iO.

What you might learn about at time or purchase or in a review could be different when you come to use the brush with the app.

Here at Electric Teeth, we try to keep on top of these updates, but as you can imagine with so many brushes and configurations, it can be tricky.

Whilst the app stores do usually list what has changed with each update, the details of these changes can be limited. I have seen features be added and removed with little or no notice. With ‘auto-updates’ often enabled this issue can be magnified.

It is also essential to enable certain device permissions for some features to work correctly. Location is one such permission, which not all agree with. You have the choice, but not enabling it can limit functionality.

There are countless features we could explain, but here is a list of the main options/menus available within the app and what they offer you.

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  • Home
    • Your latest brushing data with quick access to additional app functions.
  • History
    • All your historic toothbrushing data charted often with a score for a simple quick glance interaction and understanding.
    • Depending on your brush will depend on the exact data available, but it can include coverage, pressure, brush time, gum guard, and additional routines.
    • The data is often broken down by week, month, and year.
  • Challenges
    • A list of medals/awards you have and can win based on certain activities.
    • Achieve models for regular brushing routines or at certain times of the day.
    • Set specific dental care journeys such as whitening or fresh breath.
  • More
    • Home to all the key settings for the app and your toothbrush
    • Create or login to an Oral-B Me account to sync and retain your data on Oral-B’s system which should make it easy to retain data if you change toothbrush or smartphone.
    • Personalise your brush handle changing the order of cleaning modes and the light on the Smart Ring.
    • Enable or disable certain cleaning session features such as visuals or vibrations on the handle.
    • Track how long you have been using your brush head, setting reminders for when a replacement is required.
    • Notification settings – change the notification you receive from the app.
    • You can get personalised data sent through to you for review and encouragement as well as more generalised news and info if you wish.

Going ever so slightly deeper into some of the features.

  •  Timer
    • This is the live countdown of your brushing routine. 
    • It shows how long you have been brushing for, what quadrant you should be focused on, what cleaning mode you are using and if too much pressure has been applied during the brushing cycle.
    • With AI/position detection enabled brushes it should show precisely what teeth have been cleaned and which areas have been missed. Those perfectly cleaned teeth will show white with poorly cleaned areas been a dull white or pale blue colour.
  • Dental care journeys
    • This gives the option to customise the app and the toothbrush to aid you in achieving specific oral healthcare goals, be that freshening breath, fighting plaque or improving the health of your gums. 
    • Specific conditions are set, some of which are dependant upon the model of your toothbrush. But this could include changing the recommended brushing time, disabling cleaning modes and adding in other reminders.
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Multiple users

Most electric toothbrushes and associated apps are geared to work for one user only.

For example, if 2 people shared a Bluetooth enabled brush handle, the brush would track 4 cleaning sessions in a 24 hour period.  By default it would then sync these 4 sessions to the app assuming it was the brushing data for 1 user. 

Oral-B have addressed this issue to a point,  but it is far from an ideal solution at this stage, in my opinion.  

In order to maintain correct brushing records for each individual’s brushing statistics, the automatic synchronisation of cached brush data needs to be turned off.

This is completed in the app, by navigating to the ‘More’ menu and following ‘Your Brush’>’Sessions’>’Automatic Session Sync’ and moving the slider to the “off” position.

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With this setting disabled, all users can use the one brush handle in combination with their individual smartphone and installed version of the app. However, any brushing events that take place in the absence of the app will not appear in their statistics and will be lost.

Essentially what this means is that 2 or more users can make use of the Bluetooth connectivity and tracking on their own phone, as long as they have their phone within Bluetooth range every time they brush, to allow for the immediate syncing of the tooth brushing data to their phone.

Another option, perhaps more expensive, but less hassle is to consider either the dual handle packages of the Genius 8900, 9900 or the Smart 5 5950 (view on Amazon).

In these packages you get two brush handles.  This will potentially mean rather than sharing brush handles, each user will have their own, and you will only be sharing the charging stand and other included accessories. 

Now each user has their own brush handle, their own cleaning data can be recorded and shared to their own mobile device for performance review, without the need for the phone to be in range every time you brush.

Which brushes have Bluetooth connectivity?

This list is subject to change, but currently the following Oral-B models have Bluetooth connectivity:

Where can I get the app?

There is an app for Android and iOS devices.  The compatibility of the app with different products may vary.

You can get the Oral-B app for iOS HERE.

You can get the Oral-B app for Android HERE.


There are a number of frequently asked questions surrounding the Bluetooth connectivity and the Oral-B app, the answers to which are included below.

If you have any other questions, please leave a comment below or get in touch.

How to connect Oral-B toothbrush to Bluetooth?

  • You need to turn on Bluetooth on your mobile device.  It is worth ensuring that within your Bluetooth settings, the device is set to ‘discoverable’.
  • Download and install the Oral-B app if you have not done so already.
  • Open the app and follow the on-screen prompts for how to complete the pairing and setup procedure.

Can the brush connect to 2 or more different mobile devices and sync the brushing data for different users?

  • Yes.  Refer to the section titled ‘multiple users’ above.

Is it right that the app requires access to my device location?

Yes.  This is a permission that must be granted for the app to work.  Disabling or denying this permission will stop the app from working correctly.

The brush is not connecting to the app. What do I do?

  • The cause may be different for each user, but it is worth turning both the mobile device and the brush off and restarting them.
  • Make sure that Bluetooth is turned on and your mobile device is marked as ‘discoverable’ within the settings.
  • For previously paired devices, try deleting the connection and re-pairing.

Can I turn off Bluetooth?

Bluetooth can be deactivated on models that have both a power and cleaning mode button.

  • Press the on/off button and the mode button simultaneously for 3 seconds to disable Bluetooth completely.
  • Turn the toothbrush handle back on, you should now notice that the Bluetooth icon just above the power bar is now turned off, meaning your Bluetooth is deactivated.
  • You can reactive the Bluetooth anytime, by following the same steps and you will know it is back on when the icon is lit up.

With the Oral-B iO Series Bluetooth can be turned off via the settings on the display rather than via button presses.

Your comments and opinions

If you have any comments, opinions or questions about the Oral-B app, Bluetooth toothbrushes etc, please leave them in the comments below.

About Jon Love

Jon is a leading voice on electric toothbrushes and has been quoted by mainstream media publications for his opinions and expertise.

Having handled & tested hundreds of products there really is very little he does not know about them.

Passionate about business and helping others, Jon has been involved in various online enterprises since the early 2000s.

After spending 12 years in consumer technology, it was in 2014 that he focused his attention on dental health, having experienced first-hand the challenge of choosing a new toothbrush.

Read More

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98 thoughts on “Oral-B Bluetooth Connectivity Explained”

    • Good question.

      I had to double-check as I didn’t recall there being an option.

      The only option you have is to delete a session/data.

      Within the app, go to history and if you scroll down you will see each recorded session in dark blue rectanges. If to press and swipe on one, a red bar will appear. Continue to swipe it off the screen to delete the data for that session.

  1. Good morning, I have been using a Smart brush for a week and most sessions on the timer show as ‘unguided’. Can you explain what this means a whether it is better to use unguided or guided, please? I also believe the average times are incorrect, by my own calculation, but am willing to let that play out over time as it doesn’t really matter if I know I brushed for 2 mins. each session.



    • Hi Richard.

      Unguided means that you have brushed your teeth without using the brush at the same time as the smartphone application.

      Therefore when it syncs it is an indicator that at the time of brushing you were not using the app.

      I am not sure what model you have, but what should happen, is of you brush your teeth, whilst having the app on your phone open it will be saved as a ‘guided’ session. Those guided sessions should show you on screen how well you are brushing etc. I hope this helps.

  2. On my new io9 the modes seem to be locked and I can’t change them and move them up and down on the app – can you advise please – much appreciated!

    • Hi Jenny,

      Did you set up a journey/specific program in the smartphone app for example whiter teeth or fresh breath?

      If so this is what has likely locked the modes. If you go into the app, change the journey for example by disabling it, the modes should be made available again.

  3. I prefer to use the unguided brushing as the AI does not work accurately and distracts from my actual brushing focus. Is it possible to edit the recording for unguided sessions where it does not record or allow manual entry for rinsing and gum bleeding?

    • No need to enter a password normally George. Have you tried 0000?

      Failing that, forget the device within your Bluetooth settings and re-pair it via the Oral-B app.

  4. Morning Jon,

    Thank you for your great article & explaining , in short, the working of The Oral B toothbrush.
    You explain having one Holder with multiple users.
    My question ( have not found the answer yet):
    I have 3 oralB IQ toothbrush holders. I am wondering if I can just set up 1 account & register all 3 Holders to this same account. Kind a creating a family account ( my daughter, wife & me). Instead of using 3 different phones, accounts.
    I tried logging out( same phone) on the app& turning on different Holder, to see if the app register this toothbrush. No luck.
    Wondering if you have a solution for this & steps.
    Thank you so much & stay safe in these challenging times.
    Kind regards,

    • Hi Rene.

      Do you want all the brushing data to be combined? Or are you wishing for the brushing data of each user to be separate?

        • Rene.

          The only way I think this will work is for each user to sign in and out of their account each time and to go through the pairing process with the brush handle each time.
          In short, it is a very awkward and likely impractical configuration.

          • Hi Jon,

            I had a feeling the app was not set up for potential, 3 users.
            Tried signing in/out. Really not practical.
            I thought it would have been convenient to have all the data ( 3 users ) in just one app/account vs three individual ones.
            Thank you again for your response,

  5. Great post, thank you!

    So how about the API, is that existing? functional? reliable?

    We are looking for collecting this data as addition to wearables/smartphone/self reports data for quality of life assessment.

    • I am afraid I am unable to make comment on any API. You would need to speak to Oral-B on this. I am sure there is one, but I suspect this is only available to select/approved partners of Procter & Gamble, the Oral-B parent company.

  6. Why is the genius X position detector so rubbish? Sometimes it doesn’t even pick up where you’re brushing. You could be brushing for 2 mins + and it not show an area completed. Then once you’re finished the app will say work on areas in blue. (Sometimes the whole mouth) when in fact all areas were brushed.

    • It isn’t perfect for sure. On the whole it works fairly well, at least it has for me.

      That said many seem to have a worse experience. There does seem to be a level of inconsistency in results.

  7. Hi Jon,

    Is there a way to make a Smart Guide 3742 A work with any Oral B bluetooth toothbrush? I am curious why it even exists, if it doesn’t connect to any toothbrush… Thanks! Conny

  8. I have been searching for ways to extend the Oral-B platform using an SDK or API of some kind to create new cool ways of using this tech. There used to be a site called developer.oralb.com. But, it seems inaccessible now.

    • Hi Larry.

      Interesting. What ideas did you have, if you don’t mind sharing?!

      I was not aware of the developer site, as I have never looked into this personally.

      I guess you could always reach out to Oral-B, but I would be surprised if they offered such functionality.

  9. Hello,

    I just bought an Oral b Genius 8200. When first open it, my phone bluetooth saw it, but when I tried to connect with the app it doesn’t not work. And know my bluetooth cannot see it and the app is trying to find it but it cannot succeed.

    Any ideas what could I do to connect the toothbrush with the app?

    • Hi Mirela.

      The easiest and simple thing to do, would be to try uninstalling the app on your smartphone.

      Once you have done this, reinstall it and say yes to the permissions it asks for.

      Then try pairing the toothbrush again.

      If you try this and you are not successful we can potentially consider other ways to get it working.

      • Hello,

        I’ve done that. I also reset my toothbrush and start the bluetooth again both on my device and my toothbrush, but the problem is the same.
        The bluetooth seems to be activated on the toothbrush , but it cannot be seen from any device.

        Thank you!

        • Mirela.

          When you say the toothbrush cannot be seen from any device, are you going into the bluetooth settings on your smartphone to find the toothbrush or are you trying to connect via the app?

          When the app launches, it normally asks for you to power it on and detects the brush.

          If you do this, what happens? Nothing I am guessing, but I wish to confirm.

          • Hello,

            “When you say the toothbrush cannot be seen from any device, are you going into the bluetooth settings on your smartphone to find the toothbrush or are you trying to connect via the app?” – I’ve checked both, but neither from bluetooth settings on my smartphone ( and I also check that the bluethooth version is compatible), nor from the app, the toothbrush cannot be seen.

            “When the app launches, it normally asks for you to power it on and detects the brush.” – Nothing happens, the app keeps searching for the toothbrush

            Thank you!

            • Thanks for the extra information.

              The last suggestion I have is to make sure the toothbrush is fully charged and then try again.

              Perhaps it would be best to speak to Oral-B who may be able to offer some extra advice. Others may have had this problem and they may have a fix.

              Sorry I cannot help further.

  10. I just bought the Genius 9000, partly because of the travel case which allows the brush to be charged while in the case (useful while on holiday). But I feel I’ve already fallen at the first hurdle because when I plugged it in, I couldn’t see any evidence of charging – is the light in the base of the travel case supposed to be on or flashing? Haven’t got my head round the whole Bluetooth issue yet, it’s the first time ever I’ve had a toothbrush for which I have to read a user guide to know what to do with it!

    • Hi Agnes.

      Yes, when the power cable is connected to the travel case and the brush is charging inside, there should be a green light on the bottom of the case that flashes.

      When the brush is fully charged that flashing light will stop.

      If you open the case up, and the Genius 9000 is sat in the correct position, the charging icon on the Genius 9000 brush handle will also light up.

      • Thank you, Jon, for confirming what I had already assumed. Neither of those happened, I turned the brush slightly to see whether there was a light on the handle, and there wasn’t. I’ve put it on the charger stand overnight; when I situated the handle the ‘smart ring’ lit up white for a second and the charging light started flashing, so I know that is working correctly. What did puzzle me was that the handle won’t sit all the way down on the charging stand; there’s a gap between them that I never got with previous models of Oral-B brushes. It isn’t fully charged yet (when I got up the light was still flashing) but when it is I will give the travel case another go. Fingers crossed…

        • Great. Let me know how you get on.

          I can’t say my Genius 900 has a gap on the charging stand, but if the lights are flashing that is a good thing.

        • … the Saga continues.
          Having established that the smart case charger seems to be defective, I contacted the Boots store where I got it on Saturday (when it was the only one they had in stock) and managed to get an exchange done in a different Boots store (where they had the same model but not the Limited Edition one – the smart case is plain white, and the box says “Genius 8000 – 9000” but it appeared to be the same one. And this is what I found: when I plugged the smart case charger cable plug into the socket, the green light flashed and the handle did what I expected it too (although the charging light on the handle ‘stuck’ at 2 of the 3 light units staying lit up). Until about 2 seconds later, when the lights all went out. When I pulled the charger plug and and back in, the lights repeated except for the green one in the smart case base. I repeated this again, and the same thing happened, with the smart case [green] light not flashing at all. I then plugged in the charger base and put the handle on it (this one sat right down on the base), and it is charging normally as I write this. So the weak point appears to be the smart case charger, either the plug, the cable or the case itself – or it could be that both charger plugs are not exactly the same (according to my husband, the smart case charger might need an adapter)… Can this be the case, I wonder? I can’t find any mention of the plugs being different between the charger stand and the smart case.

          • Hi Agnes.

            Ok, so well done for trying to work out what is going wrong!

            The charger for the smart case, is designed to connect to the 2 pin power socket found in UK bathrooms.

            You can buy adapters that allow you to connect it to a 3 pin UK socket instead.

            Presumably you are connecting the power cable for the case and the charging stand to the same 2 pin socket in your bathroom?

            • Hi again Jon,

              We’ve managed to sort everything out between us… (Although it took my physicist husband to fit the returned brush with all the bits and pieces back into the box!)…
              First of all, the pins on the smart case plug are infinitesimally smaller than those on the charger stand plug, which is only noticeable when you hold both plugs side by side to compare – so although it fits into the 2-pin UK bathroom socket, it does not make the contact it needs to get ‘juiced’… so the better option is to use the adapter that allows me to plug it into the 3-pin mains socket, which also frees up the bathroom shaver socket.
              When I plugged in the replacement smart case, I must have made momentary contact to make the appropriate lights activate for that split second.
              Then I did find that there is a minute difference between the brush-and-stuff I had to return and the replacement one; the ‘user guide’ is slightly different, but it performs the same so no complaints there, I’ll put up with the less pretty smart case. (tongue in cheek remark – and it never used to take a 20-minute read to work out how a toothbrush works!)
              Now I’m puzzled how a brush head can be ‘whitening’ (there are 2 included in the box), plus yesterday I bought a set of ‘floss action’ brush heads which turn the cleaning experience (at the higher frequency) into a somewhat scary fight for control. Or am I the only one?
              On the up side I must admit that my teeth – to quote the ad – feel really clean!

              • Hello again Agnes.

                Pleased to hear you feel that your teeth are really clean, that is the main point after all right?

                Glad you have also gotten there with the travel case.

                I do think they could make things simpler for people and I say that having tested most toothbrushes. I get confused by it all.

                So, not wanting to leave a huge comment, perhaps I can link you off to a couple of different articles on this website about the brush heads which you may find useful.

                But in short, no a brush head does not whiten the teeth as such, just may be helpful with removing stains that dull the teeth colour. The floss action brush heads can help get in between the teeth, but remember to floss or use interdental brushes still.

                Other articles:

                Oral-B brush heads explained
                Does an electric toothbrush whiten teeth

  11. Hi,
    I have the pro 6000 and I want to turn off the Bluetooth on my brush. I tried the steps by holding the on and the mode button and it seems like the Bluetooth is off and I put the brush to be charged. As soon as I pickup the brush again it lights up the Bluetooth button again, which tells me the Bluetooth is on again.
    How do I make sure the Bluetooth doesn’t turn on again?

    • Hi Mirela,

      These steps to turn off Bluetooth on the toothbrush, where are you getting these from?

      I don’t recall off the top of my head a way to actually turn the Bluetooth off on the brush handle.

      You can use the brush without making use of the Bluetooth connection, does the Bluetooth connection need to be turned off?

  12. Hi, My app has been stuck on day 56 (this is your final sesion) for over a week now and its bugging the life from me. I cant unlock acheivments and although the main stuffs working like gum guard etc it constantly day by day says the same thing over and over.

    I love my 9000 genius but the app fails me which is a shame because its my daily ritual.

    • Hi Raymond.

      Did you setup a ‘Dental Care Journey’ within the app where you have been working to achieve a specific goal?

      It might well be a case that you have and this needs disabling.

  13. Black 7000 is not charging. Does it have to have blueTooTh set up for it to be used, charging etc?
    Can I not set up Bluetooth for it to charge?

    • Hi Darlene. You do not have to set Bluetooth up for the brush to charge. The brush can be used day in and day out without ever using Bluetooth,if you wish.

      It can take 12 hours or so to fully charge a brush.

      Presumably the socket is working? Any lights on the brush when sat on the charging stand?

  14. Since connecting my toothbrush to the app the wireless brushing timer on the sink no longer works… is there a way to get the clock to work again?

    • Geoff, this is a little odd. What model do you have?

      You might want to try pairing the handle again by visiting this article and scrolling down to the section ‘It works with more than 1 brush handle’ and follow the steps outlined.

      Hopefully that will get you back up and running.

  15. Hi just received as a Christmas present, despite all settings on & as discoverable on my Sony experia with latest software it still won’t connect to Bluetooth, it will be sent back .Complete waste of money.wont recommend.

  16. Hi, I recently bought a genius 9000 toothbrush but am unable to connect the brush to the app on my LG G5. The app will say connecting for a long time and never connect or it will keep on telling me to turn the power on then off. Please advise me on what would be best as I bought it hoping to experience the features on the app.

    • Hi Kits,

      You are not the first to have a problem with the brush connecting to an LG G5, it seems to be a common problem. Just see the other comments on this page.

      One thing to check is as part of the Google Android Permission setup, did you allow the app to have access to your location? If not, try allowing this.

  17. Hi,
    I got the 9000 and a oneplus 2 android mobile.

    I’m able to pair the devices but experience that my sessions suddenly stops and go forward to the next part under the 2 min

    • Same sort of issue here, in the Position Detection mode it simply stays stuck on that circle thing even after the brush is turned off, I never get to see the score, except once by some miracle the score showed up. It sometimes instead goes to next screen saying brush your tongue.

  18. Do you know which smart guide you tested with the oral b 9000? There are a couple of models and I’d like to buy the right one.

    • Airax,

      We used the one that came with the Oral-B Pro 6000. The model number of the smart guide: Type 3742 & IC: 6856A-3742

      We have had others say they have purchased this and it works with the 9000.

  19. If every individual use their own phones to connect to the brush, does the settings of the brush changes automatically for everyone’s preferences?

    • No. The brush can connect to multiple phone but only one set of data. If you want each user to have their own brushing data each user must have their own brush handle.

      • Well that doesn’t make a lot of sense. A family should be able to each track their brushing with the one handle.

  20. I’ve been searching around as I’m curious that for some reason the Oral B app requires access to my phones location before it will work with the new 9000 I have just got. Anyone know why my location is needed? I don’t like the idea of my location being tracked every time I clean my teeth…

    • It is possible that the data is being gathered for marketing purposes, but this is commonplace with a lot of apps now. Technically speaking though there probably isn’t a reason for the app to know your phone’s location each time.

      • Now that’s what I figured, so after getting the brush working with my phone I removed the location permission from the app and then it stopped talking to the brush until I allowed the permission again. It’s weird, and I can’t find any info about why that feature is required for the brush to work

        • Yes that’s often the way with app permissions. They are ‘required’ for the app to work, so removing them stops the app from working. In this case it seems like location could be an optional permission but the app is setting it as required.

    • It’s actually an Android (6 and up) Bluetooth problem. For some reason Google made the API to require Location permissions for “Low Energy Bluetooth” to work.
      Trust me, I’m an engineer 🙂

        • Hi Jon,
          If you enable location permissions the LE Bluetooth connection will work.
          At the same time this does permit the company to collect your location data while the app is running, but I can’t say are they using it or not or to what level.
          In my experience, most companies use that data to know the distribution of their product and possibly the time of day it is used. It is highly unlikely (and in many cases banable from Google Store) that they are pinpointing you as a an individual. You are just a statistic. eg “150 people in London used our product compared to 100 a month ago”.

          • Super Ivan. This is great info, Thank You.

            I do suspect that is how they use the information, based on previous press releases I have seen.

            Don’t think they are going to come knocking on your door saying you have not brushed today 🙂


    • Hi Danny. We cant comment on incompatibilities with particular phones. We do not make the app, we are a third party site who has written about it?

      Is the phone detecting the brush at all and just won’t connect?

        • It is possible that there is an incompatibility. As you may have seen via the comments here, the LG G5 is a device many have struggled to get this brush to work with. To determine whether it is phone related, do you have another phone be that of a friend or family members you could try? If it works with another phone you know its the phone that is the problem rather than the brush?

  22. It does not connect to Huawei P9 Plus. Tried it with my partners iPhone 7 Plus and it worked just fine. Really frustrated to have paid good money for a phone and good money for a tootbrush that are not capable to talking to each other.

    • Sorry to hear this Clayton. Sometime there are incompatibilities due to the way manufacturers setup their Bluetooth profiles. It may well be that future software updates resolve this.

    • Hi Levi.

      Sorry to hear this. Have you tried removing the connection on the phone and re-pairing the brush to it?

      Do you have other Bluetooth devices the phone is connecting to?

      • Yes, I have uninstalled the app, reinstalled it and I still isn’t finding my phone. Yes, the phone is connected to other Bluetooth devices.

        • Thanks for the information Levi.

          I presume your Bluetooth is set to ‘Discover mode’ on the phone so that the brush can find the phone?

          It could be the Bluetooth on the brush that is at fault. Perhaps try connecting to a different phone if you have one or maybe that of a friend or family member.

          Give it a try and let me know how you get on.

  23. Just purchase a new Oral B 6500 Pro from Boots and Bluetooth does not work at all. When the brush is switched on and the Bluetooth light is on it doesn’t show up as available to be paired on any device. Tried an Ipad Air and a Samsung Galaxy S7. Have yet to use the brush at all so could safely be returned but seems a nuisance. Anyone else had this problem?

    • Thats odd and a little frustrating Mark. Not heard of this issue before. Have you tried putting the brush on the charger and then taking it off to see if that makes it work? Might sound odd, but that might do the trick.

      • I got mine working on a Samsung Galaxy S7 eventually. Under Settings – Connections – Bluetooth Improve accuracy settings – enable Wi-Fi scanning and Bluetooth scanning. Works a treat now.

  24. The best way to connect your LG G5 to the Oral B toothbrush is as follows: Turn Bluetooth on, Open Oral B app Go to settings, then timer then scroll to the bottom & male sure the sound is on. Then that’s it works perfectly.

    • Hi Mike, Thanks for the feedback. Always helpful. Glad you have it working. My only fear is if you have turned sound on, that is then the phone listening out for the motor of the brush which is referred to as sound connectivity rather than Bluetooth so it might not be as accurate, none the less its a connectivity option and glad it is working.

  25. My Oral B 9000 does not save activity of the past. For example I’ve used it this morning and a few minutes back(currently it is evening, and now with the app open)

    The app does recognize my current activity but did not recognize my activity of this morning. What can be the issue?

    • Bas. Try re-syncing the brush, it should save it. Turn the brush off, wait for all the lights to go out. Open the app and follow the on screen instructions. Best course of action is to press the mode utton rather than the power button and that usually forces a sync.

  26. I have just bought a genius 8000 and when trying to set up it will not accept either of the codes you suggest. This is just a gimmick and not worth paying the extra money for,
    I have just wasted all morning trying to get it to work to no avail, very very frustrating was this thoroughly tested before launching it?

    • Hi Janet,

      Sorry to hear you are having problems in getting the Genius 8000 connected to your phone.

      I am unable to say what tests Oral-B went through prior to production. I had no issue connecting to my smartphones, but that does not excuse the fact. It is clear some people have had issues.

      This is likley down to Bluetooth protocols on the phone and how they have been setup and configured. Updates to devices and the app may help in time resolve the issue.

  27. Having the same problem as above. Pairs with my google pixel but not with my son’s Motorola Droid turbo 2. Won’t load on his phone past the connecting the app. Very disappointed.

  28. I have the same problem with an Oral B Genius toothbrush. I will sync fine with my Google Pixel XL phone but it will NOT sync with my wife’s Moto Z Droid.

    I have tried the passwords mentioned above, restarted the phone. Uninstalled and reinstalled the app. Still won’t pair.

    • Hi Patrick. You have 2 new phones and it would sound like the Moto Z may have an incompatibility. I am not sure whether the app needs updating or it is something to do with the Bluetooth profile on the Moto Z. It could be that the latest software on those phones has been configured differently and an update, I would imagine to the Oral-B app might resolve it. Perhaps you could raise with Oral-B to have them look at it as part of their future testing. Sorry it is not working.

  29. Hello,
    I cannot get the brush – Black 6500 – to connect to my phone – LG G5. I have tried both the phone and app to connect the brush. The phone finds the brush but asks for a passcode, which cannot be set on the toothbrush. Using the App it finds the brush immediately but will not connect. Please advise.

    • Hi Richard, We have not heard of anyone having issues connecting before. Common Bluetooth passwords are 0000 or 1234 which is worth trying.

      Are you following these steps as described in the user manual?

      Before using the Oral-B™ app make sure Bluetooth is activated on your smart phone (for directions please refer to your smart phone’s user manual). Your toothbrush will appear in the list of devices as: «Oral-B toothbrush».
      Note: Oral-B™ app functionality is limited if Bluetooth is deactivated.
      • Start the Oral-B™ app. You can use the app and your SmartGuide (i) at the same time.
      • Once you start using your toothbrush by lifting it off the plugged-in charger (h) or pressing any button (c)/(d), it automatically connects to the Oral-B™ app. If no connection has been established, briefly press the mode button (d) on your toothbrush handle and wait for a connection.
      • Any further app instructions will be displayed on your smart phone.
      • Keep your smart phone in close proximity when using it with your toothbrush handle. Make sure the smart phone is safely positioned in a dry place.

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