For repair/replacement of a Waterpik water flosser, you can call Waterpik or submit a ‘warranty assistance’ request form via their website.
Contact Waterpik Oral Health – Telephone: 1-800-525-2774 7am-5pm MST (Mon – Fri) or email [email protected].
If your Waterpik product was purchased outside of North America, contact your local distributor.
If you own a Waterpik flosser and you are experiencing problems, the first thing to do is to consult our Waterpik troubleshooting and common issues guide.
You can also refer to your user manual.
If you don’t have this, you can Click here for a full list of Waterpik user manuals.
The manual often contains tips and insight into how to get the best from your water flosser and describes how it should be used and how it works.
Should the manual not answer your question, referring to the FAQ page of their website is the next step.
There is a virtual assistant that offers instant answers to many of the most common questions.
And if your query still remains unanswered, get in touch with Waterpik, it is possible your flosser will require additional troubleshooting or repair.
So what is the process when the water flosser fails? How long is the warranty?
You can find the answers to these questions and more below.
- Guarantee/warranty commences from the date of purchase.
- For example, buy a Waterpik water flosser with a 2 year warranty on 1st February 2022 and the warranty will be valid until 31st January 2024.
- Different products have different warranty periods.
- Under the terms of the guarantee, Waterpik will repair or replace the product, providing it has not been abused, misused, altered or damaged after purchase and was used according to instructions with only accessories or consumable parts approved by Water Pik, Inc.
- The warranty excludes accessories or consumable parts such as tips, etc.
- Use with improper voltage will damage product and VOID warranty
- Certain products may have specific conditions or warranty terms.
How can I get my Waterpik water flosser serviced in the USA?
Most Waterpik products typically come with a 2 year warranty. However, some do come with longer or shorter warranty periods such as 1 or 3 years.
It is recommended that for your benefit you register your flosser online by heading to https://www.waterpik.com/oral-health/product-support/product-registration/ for US residents.
For in warranty service
If your Waterpik oral health product develops a fault within the warranty period it will be repaired or replaced free of charge under the terms of your warranty.
You can contact the company by calling 1-800-525-2774 or emailing [email protected].
Alternatively, you can submit a request via their website. Click here, select ‘warranty assistance’ from the reason for contact drop down list and then complete the required fields.
Once submitted you will need to wait to hear back from Waterpik on how to proceed.
All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight and courier handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. Waterpik should cover all repair costs and return shipping to you.
For out of warranty service
Unfortunately, as far as we are aware, Waterpik offers no out of warranty service option.
Once the warranty period has elapsed, there is no official route to get your flosser repaired.
It will be up to you to repair it yourself or find someone who can assist you.
Subject to the fault or issue you have, it might well be that some of the available replacement parts can fulfil your requirements.
If attempting any repair, please do so with safety in mind.
Or as a last resort, the product will need to be appropriately disposed of and a new flosser purchased.
How long will the process take?
More often than not, if the unit is determined to be faulty, Waterpik will dispatch a new unit to you. This will take several working days to arrive.
From confirming the issue of replacement expect an average wait time of 2-5 days for it to be delivered.
The service team aims to minimize the disruption and inconvenience and will do what they can to ensure a working unit is with you in a fair amount of time.
The exact period of time you will be without your flosser will vary depending on the circumstances, including the time of year and the product in question.
How long is the Waterpik warranty?
Whilst many Waterpik flossers come with a 2 year warranty as standard, some come with longer or shorter guarantee periods.
It really does vary from one Waterpik product to another.
We have compiled a list of the most common products and their warranty period below. Be aware that this information is subject to change.
You need to consult your user manual or the instruction manuals page of the Waterpik website for accurate information.
For the sake of example, if your flosser has a 3 year warranty and you purchase it on the 1st February 2022, the warranty will be valid until 31st January 2025.
What is the warranty period for my Waterpik water flosser?
- Complete Care 9.0
- White – CC-01CD010-1 -2 years
- Black – CC-01CD012-2 – 2 years
- Sonic-Fusion 2.0
- White – SF-03W010-1- 3 years
- Black – SF-03W012-2 – 3 years
- Sonic-Fusion 2.0 Professional
- White – SF-04CD010-1 – 3 years
- Black – SF-04CD012-4 – 3 years
- Cordless Express
- White – WF-02W010 – 1 year
- Black – WF-02W012 – 1 year
- Cordless Freedom
- White – WF-03CD010 – 1 year
- Black – WF-03CD012 – 1 year
- Cordless Revive Colors Collection
- Blue -WF-03W033 – 1 year
- Pink – WF-03W034 – 1 year
- Green – WF-03W038 – 1 year
- White with chrome – WF-04CD010-1 – 3 years
- White with rose gold – WF-04CD010-9 – 3 years
- Black with copper – WF-04CD012-3 – 3 years
- Whitening professional
- White – WF-05 – 3 years
- White – WF-06 – 3 years
- Costco Evolution and Nano
- White – WF-07-WP-310 – 2 years
- White – WF-09CD010-1 – 3 years
- Cordless Select
- White – WF-10W010 – 2 years
- Black – WF-10W012 – 2 years
- ION Professional Cordless
- White – WF-12CD010-1 – 3 years
- Black – WF-12CD012-4 – 3 years
- Cordless Pearl
- White – WF-13CD010 – 2 years
- Black – WF-13CD012 – 2 years
- White – WP-100 – 3 years
- Black – WP-112 – 3 years
- Classic Blue – WP-113 – 3 years
- Modern Gray – WP-117 – 3 years
- Mint Green – WP-118 – 3 years
- Radiant Orchid – WP-115 – 3 years
- Ultra Plus
- White – WP-150 – 3 years
- White/green – WP-260 – 2 years
- White/blue – WP-300 – 2 years
- White – WP-310 – 2 years
- Nano Plus
- White – WP-320 – 2 years
- White – WP-360 – 1 year
- Cordless Plus
- White – WP-450 – 2 years
- Black – WP-462 – 2 years
- Classic Blue – WP-463 – 2 years
- Mint Green – WP-468 – 2 years
- Orchid – WP-465 – 2 years
- Cordless Advanced
- White – WP-560 – 2 years
- Black – WP-562 – 2 years
- Blue – WP-563 – 2 years
- Gray – WP-567 – 2 years
- Rose Gold – WP-569 – 2 years
- Orchid – WP-565 – 2 years
- White/blue – WP-65 – 2 years
- White/blue – WP-60 – 2 years
- White – WP-660 – 3 years
- Black – WP-662 – 3 years
- Classic Blue – WP-663 – 3 years
- Modern Gray – WP-667 – 3 years
- Radiant Orchid – WP-665 – 3 years
- MInt Green – WP-668 – 3 years
- Burgundy – WP-669 – 3 years
- Aquarius Professional
- White – WP-670 – 3 years
- Black – WP-672 – 3 years
- Classic Blue – WP-673 – 3 years
- Pink – WP-674 – 3 years
- Radiant Orchid – WP-669 – 3 years
- Teal – WP-676 – 3 years
- Classic Professional
- White – WP-72 – 2 years
- Complete Care 5.0
- White – WP-861 – 2 years
- Black – WP-862 – 2 years
- Complete Care 9.5
- White – CC-02CD010-1 – 2 years
- Black – CC-02CD012-2 – 2 years
- White – SF-01W020-1 – 3 years
- Black – SF-01W022-2 – 3 years
- Sonic Fusion Professional
- White – SF-02CD010-1 – 3 years
- Black – SF-02CD012-3 – 3 years
- Complete Care 5.5
- White – WP-811 – 2 years
- Black – WP-812 – 2 years
- Complete Care
- White – WP-900 – 2 years
- Ortho Care
- Whte – WP-940 – 2 years
- Complete Care 7.0
- White – WP-950 – 2 years
- Black – WP-952 – 2 years
Please note. Whilst every effort has been made to ensure this information is accurate, information is subject to change without notice and for the most accurate information resort to your user manual or contact Waterpik.
My water flosser is not listed on the warranty registration page
Whilst the range of water flossers do not change all that frequently, there can be a delay in the newest models being added to Waterpiks online warranty registration page.
We wish this was not the case, but should this apply, please allow a few weeks to pass and then attempt the process again to see if the registration pages have been updated.
If you cannot afford to wait or need assistance the best course of action is to speak to Waterpik’s customer service team by calling 1-800-525-2774.
What is covered in the Waterpik warranty?
The exact coverage can vary from one product to another based on the features and functions they offer.
But, examples of what the warranty will typically covers are:
- The built-in battery no longer holding charge.
- The battery life of the rechargeable battery lasting less than the advertised time.
- The water flosser no longer switching on or off.
- The water flosser intermittently working.
- The adjustable pressures no longer changing.
- The pump not pushing the water out through the tip.
- The unit leaking.
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
- Normal wear and tear.
- Improper use
- Altered products
- Damaged products
- Accessories and consumable parts such as tips.
- Products used with the incorrect voltage
- Accident, misuse, dirt or water
- Repairs carried out by agents not authorised by Waterpik
- The product being altered or used for commercial purposes
Is the warranty and repair process free?
If the fault with your water flosser falls under the terms of the warranty and is within its warranty period, Waterpik will, for free of charge, repair any defects or replace the water flosser. More often than not they will send a replacement.
If required, the cost of shipping the water flosser to the service centre is your responsibility. Waterpik will not normally cover this cost. They will cover the cost of return shipping.
Where do I need to send it?
The location you need to send the flosser (if applicable) depends on your location and the best service centre for you. You may not need to send it for repair at all. It might just be replaced.
Waterpik will advise of any shipping addresses if required.
How long will I be without a water flosser?
As a general rule, the service centre aims to repair or replace the water flosser as quickly as possible. This is usually a period of 2-5 working days.
The exact period of time you will be without your flosser will vary depending on the circumstances, time of year and shipping methods used.
Please take into consideration the postage time to and from the service centre.
Will they not just replace the water flosser?
Yes, it is quite likely that they will just replace the water flosser rather than offer a repair.
It depends on a number of different variables that Waterpik control, but most customers find they are sent a brand new unit rather than having to send it for repair. Just be aware, there is no guarantee that it will be replaced, a repair might be the required option.
Do I need my receipt?
Ideally, yes. Retaining your receipt will be advantageous when it comes to handling any warranty related service matter.
They can usually calculate the age of the unit based on the serial numbers etc, but having a copy of your receipt or proof of purchase allows you to confirm with them the exact date from which the warranty commenced.
If you do not have the receipt or have no way of accessing it, Waterpik can usually still support you. Just be aware there might be some limitations because you can’t prove to them when you gained ownership.
My water flosser is outside of the warranty period can I get it repaired?
No, not really.
Waterpik offers no out of warranty service.
They do sell some replacement parts, but these might not solve your specific problem.
It might be possible to find a competent person locally to assist with simple repairs, but this may well be tricky and potentially cost prohibitive.
I am not in the USA, where and how do I get my flosser repaired?
If you are not a US resident but have a Waterpik water flosser your unit will be subject to similar warranty conditions, but the service agent, the returns address and contact numbers will be different.
The first thing to do is head to the official Waterpik website for your country or region if one exists. They are:
- Canada – https://www.waterpik.ca/
- Australia – https://www.waterpik.com.au/
- France – https://www.waterpik.fr/
- Germany – https://www.waterpik.de/
- Mexico – https://www.waterpik.com.mx/
- United Kingdom – https://www.waterpik.co.uk/
From here you can navigate to the contact page to get in touch about your defective product.
If you are not in one of the countries listed, it is then best to contact the international distributor or store from which you purchased the product.
Where can I buy Waterpik replacement chargers, hoses and other parts?
Select replacement parts are available for sale online.
You can’t purchase the inner workings of the devices, but you can buy replacement hoses, handles, power adapters and reservoirs to name a few.
Head to https://store.waterpik.com/oral-health/accessories?product_list_limit=all to find all the parts Waterpik offer for sale.
What is the full warranty wording?
The full and official wording of the Waterpik warranty for the USA differs based on the product. There are some similarities, but subtle differences.
Here are 2 examples.
Sonic-Fusion 2.0 flossing toothbrush
Waterpik® Sonic-Fusion® 2.0 have no consumer-serviceable electrical items and do not require routine service maintenance. For all accessories go to www.waterpik.com. You may also call our toll-free customer service number at 1-800-525-2774. Refer to the serial and model numbers in all correspondence. These numbers are located on the bottom of your unit.
Still have questions? Go to www.waterpik.com. Water Pik, Inc. warrants to the original consumer of this product that it is free from defects in materials and workmanship for 3 years from the date of purchase.
Consumer will be required to submit the original purchase receipt as proof of purchase date and if requested, the entire product, to support a warranty claim. Water Pik, Inc. will replace, at its discretion, the product which in its opinion is defective, provided the product has not been abused, misused, altered or damaged after purchase, was used according to instructions, and was used only with accessories or consumable parts approved by Water Pik, Inc. This limited warranty excludes accessories or consumable parts such as tips and brush heads. This warranty gives you specifc legal rights. You may also have other rights that vary, depending on the law in your place of residence.
WATER PIK DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW INCLUDING, BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES OR PROVINCES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE MAY NOT APPLY TO YOU.
For USA Only
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Warning: changes or modifcations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment of and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit diferent from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Limitation of Liability.
This limited warranty is your sole remedy against Water Pik and it shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary or otherwise, including but not limited to property damage, arising out of any theory of recovery, including statutory, contract or tort
Waterpik® Water Flossers have no consumer-serviceable electrical items and do not require routine service maintenance. For all your service needs go to www.waterpik.com. You may also call our toll-free customer service number at 1-800-525-2774. Refer to the serial and model numbers in all correspondence. These numbers are located on the bottom of your unit.
Still have questions? Go to www.waterpik.com.
For questions or problems please call the customer service center before returning the product. Please do not send your unit to the Water Pik, Inc. address as this can cause lengthy delays. Refer to the serial and model numbers in all correspondence. These numbers are on the bottom of the unit behind the reservoir. Water Pik, Inc. warrants to the original consumer of this new product that it is free from defects in materials and workmanship for 2 years from the date of purchase. Consumer will be required to submit the original purchase receipt as proof of purchase date and if requested, the entire product, to support a warranty claim. Water Pik, Inc. will replace the product provided the product has not been abused, misused, altered or damaged afer purchase, was used according to instructions, and was used only with accessories or consumable parts approved by Water Pik, Inc. This limited warranty excludes accessories or consumable parts such as tips, batteries, etc.
WATER PIK, INC. DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW INCLUDING, BUT NOT LIMITED TO, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALL IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES OR PROVINCES MAY NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE MAY NOT APPLY TO YOU.
FOR USA ONLY
Limitation of Liability
This warranty gives you specifc legal rights. You may also have other rights that vary, depending on the law in your place of residence. This limited warranty is your sole remedy against Water Pik, Inc. and it shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary or otherwise, including but not limited to property damage, arising out of any theory of recovery, including statutory, contract or tort.
BINDING ARBITRATION AND WAIVER OF RIGHT TO ASSERT MATTERS IN COURT AND RIGHT TO JURY TRIAL
By purchasing, installing, or using this product you agree that any controversy or claim arising out of or relating to your purchase, use, modifcation, installation, or removal of this product shall be settled by binding arbitration. The arbitrator s decision will be fnal and binding. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction over the matter. Further, you agree that you will not have the right to litigate any claim arising out of or in relation to your purchase, use, modifcation, installation, or removal of this product in any court or to have a jury trial on that claim. Arbitration of any matters shall be administered by the American Arbitration Association and conducted by one arbitrator in accordance with the consumer arbitration rules of the American Arbitration Association in efect at the time of fling of the demand. The venue for all such arbitrations shall be Colorado and any such arbitration shall be subject to the Federal Arbitration Act and Colorado law.
WAIVER OF RIGHT TO PARTICIPATE IN CLASS ACTIONS OR PURSUE CLAIMS IN A REPRESENTATIVE CAPACITY.
Further, by purchasing, installing, or using this product you agree that arbitration must be on an individual basis. This means neither you, nor we, may join or consolidate claims in arbitration by or against other purchasers or users of Water Pik, Inc. products or the general public. Additionally, you may not litigate in court or arbitrate any claims as a representative or member of a class or in a purported representative capacity on behalf of the general public, other purchasers or users of this product, other persons or entities similarly situated, or in a private attorney general capacity.
Waterpik contact details
If you want further information, speak to a customer relations agent from Waterpik.
***PLEASE NOTE: Electric Teeth is not affiliated with Waterpik directly. The information is correct to our knowledge at the time of writing and provided in good faith. It is subject to change at any time. Provided primarily for USA based Waterpik customers.***