We have recently stopped recommending Fairywill as a cheap alternative to better known brands.
This is due to direct reports we have received about the rate at which Fairywill products fail.
Further to this point, Fairywill products were removed from Amazon due to the company abusing the review system.
They were found to be offering free products in exchange for positive reviews, and offering replacements of broken products in exchange for positive reviews.
We have a news post here that covered this event when it first happened.
Fairywill products come with a 1 year warranty, which is less than the 2 years offered by leading brands such as Oral-B.
In our testing Fairywill products worked well for the period during which we tested them. However, we are unable to test all brushes for a long period of time, and the reports we have received suggest products have a good chance of failing within 6 to 12 months.
Should the situation around the reliability of Fairywill’s products change, we will reconsider this advice.
For now, we have still included the 5020E in our best cordless water flosser post so that we can explain the situation. Another alternative recommended in that post is the Panasonic EW-DJ10, which you can check out on Amazon or Ebay.
The Fairywill 5020E is a strong performing and very good value water flosser.
It has a lot to offer, in particular the very large 300ml (10.5oz) water tank. You can achieve a thorough flossing, without the need to refill.
The materials feel a little cheap in places and the charging port isn’t ideal. It has an easy to lose port cover.
But, the 3 pressure settings, long battery life and inclusion of 8 nozzles make this a great choice.
- Cordless – not restricted by wires
- A large water tank (300ml) means no more refilling to complete a session
- Rechargeable built-in battery lasts up to 3 weeks
- 3 pressure settings
- 8 jet tips included in the box
- Various colour options available
- Great value for money
- It is quite bulky and isn’t ideally suited for travel
- The materials feel a little cheap in places
- The nozzle is difficult to rotate
- Easy to lose charging port cover
- No travel pouch included
The 3 BIG questions about the Fairywill 5020E
If you are short of time, the answers to the following 3 questions should let you know all you need to about the Fairywill 5020E cordless water flosser. If I have missed something, let me know in the comments.
If you want more detail, you can read the full Fairywill water flosser review further down the page.
1. Is there anything drastically wrong with this water flosser?
No, there isn’t.
It performs well and a particularly likeable feature is the large 300ml water tank.
2. Which other water flossers should I consider?
There is no denying that this 5020E is exceptionally good value for money.
But, the Waterpik Cordless Advanced is a more refined product. It addresses some of the negatives associated with Fairywill.
The downside is that you will have to pay quite a bit more for it.
Both are listed within our top rated cordless water flossers.
3. Where is the best place to buy the Fairywill?
The Fairywill 5020E cordless flosser can only be purchased via eBay at the time of review.
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Our team is a mixture of consumers and dental professionals.
We strive to create honest, informative content, telling you the facts, good or bad.
We are not sponsored by big brands or healthcare companies. Our site is funded by affiliate revenue and ads, but we only recommend products that we have tested and truly believe to be worth your money.
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And now for a bit more detail…
Fairywill are fast becoming known for their great value products. Starting with electric toothbrushes they have evolved their range into other products including water flossers. Whilst the range might be expanding the prices remain competitive.
What is the 5020E water flosser?
This water flosser is a tool that can be used in addition to string floss or interdental brushes.
It is a handheld device that is made up primarily of a pump and a reservoir.
In the reservoir or water tank if you prefer, you place water.
When the unit is powered on, a pump draws the water out of the tank and pushes it up and out of a nozzle on the top of the flosser.
The water is used to blast away plaque and debris on and in between teeth and under the gumline. The force at which it is delivered and the fact that the jets can reach tight gaps, make it effective.
Although a powerful water stream, many find it a more convenient option to ensure they get the best clean of their interdental spaces.
How to use Fairywill water flosser
Step 1: Fill
Open the reservoir door and fill the compartment with water.
Close the door and ensure a tight seal.
Step 2: Prep & Position
Choose the pressure setting of your choice, by pressing the mode button on the unit.
Lean over the sink.
Place the tip of the flosser into your mouth.
Close lips to prevent splashing, while still allowing water to flow from the mouth into the sink.
Step 3: Clean
Power it on.
Aim water at the gumline at a 90 degree angle. Follow the gumline and pause briefly between teeth.
Repeat this for both the upper and lower teeth.
Variants of this water flosser
The 5020E is available in 6 different variants at the time of review.
All 6 are the same. The difference is the colour of the unit itself.
Your choices are:
Except for the black model, the main unit is white in colour. The colour accents are:
- The detachable water tank
- The panel around the control buttons.
This panel has a muted silver/clear bezel to it.
In the case of the black variant, the main unit is black in colour. The water tank is a very dark grey/black colour. The panel around the control buttons on the front of the unit is black too. It has a gold bezel. The jet tips are black as well.
What’s in the box?
- 1 x Fairywill 5020E cordless water flosser
- 8 x Jet tips
- 1 x USB power cable
- Larger 300ml water tank
- 3 pressure settings
- Rechargeable battery
- 3 week battery life
- USB recharging
- Rotating nozzles
Pros & Cons
Here are what I consider to be the pros and cons of the Fairywill 5020E.
- Cordless – You are not tethered to a power socket with this wire free option. You can move about with more ease.
- Large water tank – Achieve a thorough flossing session without the need to refill. The tank has 300ml (10.5oz) capacity. This isn’t the case with many similar units.
- Rechargeable battery – The built-in battery lasts 3+ weeks on a single charge. That charge takes just 4 hours.
- Pressure settings – 3 different settings so you can find the most appropriate mode for you.
- Colour options – Choose between 6 different coloured units, to match your taste and style.
- Value for money – You get a lot of product for the price asked of it. It definitely competes with premium market leading brands and models.
- Size – Despite being cordless it is a bit bulky. It isn’t as compact as you might hope or expect.
- Materials – The look and feel of some of the plastics are a little cheap.
- Nozzle rotation – Despite rotating 360 degrees it is stiff and difficult to do so.
- Charging port cover – Small, removable and easy to lose.
- Travel pouch – No pouch or protective case to protect or keep things together if travelling.
Design, usability, clean & general use
If you have seen or handled a cordless flosser before you will see that there is nothing particularly unique about the 5020E.
It conforms to the standard design approach.
You do not get the uniform cylindrical shape like you might with an electric toothbrush. But the contour of the flosser body is such that you are compelled to grip it around the top half of the unit. Your thumb will end up resting on and around the power button.
Most cordless water flossers are a little bigger than people expect. The 5020E is no exception. In fact, this is taller than most, to allow for the extra water tank capacity.
The biggest differentiators are the size of the water tank and the colour options.
As listed in the variants section above, you can get this flosser in 6 different colours.
There are 3 key parts to this flosser. You have the main unit, the removable water tank and the detachable nozzle.
Both the nozzle and the water tank need to be connected to the main unit for things to function.
Inside the main unit are the rechargeable battery, pump and other electronics needed to make this work.
On the front of the flosser are 3 key buttons along with 3 LEDs and a charging port.
Looking at it head-on, just below where the nozzle attaches is the nozzle release button. As the name implies it has to be pressed to be able to release and detach nozzles. It keeps the nozzle securely locked in place when fitted.
A little below this, within a clearly framed panel are the main controls for the flosser.
The panel is shaped like a stretched teardrop. Albeit upside down. Wider at the top and thinner at the bottom.
The on/off button is the first and most noticeable. It is circular with a concave design to it.
Beneath this is an oval shaped mode button, also with a concave design.
Both buttons are white like the body of the flosser.
You press the mode button to change between the 3 modes/pressure settings available on this unit.
This button can be used to change the mode when the flosser is switched on or off. Continually pressing it will cycle through the modes.
Underneath this are the names of the modes and LED’s.
Clean, soft and massage are the options. As each mode is selected, the LED is lit with a blue light.
The massage LED also doubles up as a charging icon when the power cable is connected.
The panel in which these controls sit stand out from the gloss white body. The colour of the panel depends on the colour option chosen.
Beneath the panel is the Fairywill logo in silver font.
The last notable feature on the front is the power connector.
Plugged into the connector is a small rubber stopper. You pull this out to reveal the 2 pin connector. Into this, you can connect the provided power cable to recharge the battery.
The base of the water flosser is flat so that it stands upright on a countertop.
The front of the unit has a slight curvature to it. This becomes much more pronounced at the side and back which is made up of the water tank.
The tank itself can be detached from the flosser if you desire. But on the back is a water tank cap that can be opened and allow you to refill it without needing to detach it.
With a 300ml capacity, this is, without doubt, one of the largest cordless water flossers. Most others have around 150-200ml.
A small point to note here is that the water tank cap is ideally placed. Particularly if you want to drain out any leftover water. Some flossers have the door much higher up the tank and it can make it slightly more awkward to remove extra water.
By its very nature, this unit is tall and deep and fairly wide, measuring 31cm tall, 5.8cm wide and 8.8cm deep.
Towards the top of the reservoir, on the back, the plastic body tapers inwards to make it a bit thinner. This helps with keeping a firm hold of the unit. It is here also that there are a series of ridges on the tank, giving something for the fingers to grip onto.
At the top, is where the nozzle attaches. It is from here that the water is pushed out, at pressure to clean the teeth and gums.
One of the benefits of water flossers is the extra reach they offer. The handle plus the nozzle length can make it easier to clean the tighter spots in the mouth, like the back teeth.
It does take some practice to get the technique right. You will also need to be leant over a sink to expel the water from the mouth. So, although cordless you are not completely free of the bathroom.
The rotating nozzle should make it easier to angle the water flow and reach critical spots. Whilst the nozzle does rotate a full 360 degrees, it is quite stiff. It is very hard to do this when actually flossing.
This is quite frustrating because the feature is present. It is just too difficult to use properly when you really need it. Waterpik nozzles can be rotated with more ease.
As I have mentioned, there are 3 modes or pressure settings if you prefer. These are clean, soft and massage. Many cordless water flossers will offer modes just like this.
I use the term mode/pressure interchangeably. This is because the pressure of the water flow changes with each mode selected.
Although it looks like a constant water stream, it actually isn’t. Instead, it actually offers a series of short bursts. This is supposed to make the experience much less messy. It will not be for everyone.
Here are how each mode differs.
- Everyday cleaning
- 1800 bursts per minute
- The most powerful mode
- Lasts up to 90 seconds
- For a more gentle cleaning
- 14000 brushes per minute
- The most gentle mode
- Lasts around 110 seconds
- To clean and stimulate the gums
- 1400-1800 bursts per minute
- Lasts around 100 seconds
You need to find the mode best suited to yourself.
Many will start with the soft mode before proceeding up to the higher powered clean mode.
I would also recommend using lukewarm water. No issue with using cold water, but it can feel more intense. Particularly if you have sensitive teeth and gums.
Fairywill quote a pressure of 30-110PSI.
It is safe to assume that the soft mode is the most gentle at 30PSI. The Clean mode being the most powerful at 110 as you get the 1800 bursts.
I could tell the difference between all the modes. This doesn’t always apply to other models.
My mouth felt clean after use and I couldn’t say it did a bad job.
It is of course personal opinion, but I did benefit from the extra capacity in the water tank. Many cordless flossers have smaller tanks. It can make achieving a thorough clean more difficult. It can feel like a race to finish before the water runs out. In which case either you sacrifice how thorough you are or you have to refill it.
There was no need to refill this flosser. In fact, on many occasions, I cut short the session early.
You will likely turn the flosser off when you are finished with it. But as a safety mechanism, it does automatically cut out/turn itself off after 2 minutes.
Even having tested many water flossers I do still find them a bit messy and awkward at times. But, they can be much more convenient than interdental brushes or floss.
You should water flosser in addition to these tools rather than instead of if you can.
In use, this does make some noise. It is not silent.
Fairywill states on their packaging that this has a low noise design. I am not so sure I agree. I measured the sound to be up to 81 decibels. I can’t say this is particularly quiet. I would have said it was typical of a product of this type. In fact, the Waterpik Cordless Advanced is around 10 decibels quieter.
Different manufacturers recommend you replace your nozzle at different times. Generally, the recommendation is every 6 months.
Included in the box with the 5020E is a staggering 8 jet tips. This means you could get up to 4 years of use out of it, without needing to purchase replacement parts. This really adds to the overall value. It is too where a great deal of money can be saved.
Fairywill replacement nozzles tend to be around £10 for 4. This makes them on average about £1 per nozzle cheaper than the market leader.
It should be noted that all tips provided and sold for Fairywill flossers are jet tips.
Waterpik makes a more comprehensive range of tips for more specialist needs. Whilst you can still use the 5020E if you have a bridge, implants or periodontal pockets. You will be better served by Waterpik and their more bespoke range of nozzles. With those tips you will likely get better results than you will with Fairywill.
The overall build quality of the 5020E is satisfactory. But you can tell that some of the materials are lower quality. This is reflected in the price. It is by no means bad, but noticeable when compared to the likes of Sonicare or Waterpik options.
The unit itself is IPX7 rated so it will resist water and you could use it in the shower if you really wanted.
I do find this charging approach a bit frustrating. It does the job for sure, but there are neater, more convenient options. On the plus side, it does charge via USB. I will talk more about this in the battery life section of the review.
It is a little disappointing that there isn’t some sort of travel case or pouch included in the box. It is by no means a deal breaker, but, it would have added some extra value. I would have happily sacrificed 2 nozzles in exchange for a basic cloth pouch. At least this way you could keep nozzles, the flosser and power cable together.
Summary of design, usability, clean & general use
- Larger unit due to the 300ml/10.5oz water tank
- Available in 6 different colour options
- 3 modes, clean soft and massage
- 30-110PSI (subject to mode)
- LEDs clearly show which mode is selected
- 8 jet tip nozzles included
- No other nozzle types available
- Nozzle can be rotated 360 degrees, although stiff
- 90-110 seconds of usage time
- Cleans the teeth and gums well
- Automatic power off after 2 minutes
- Built-in rechargeable battery
- Battery charge/status LED
- Produces up to 81 decibels
- Water resistant
- No travel case/pouch provided
Built into the Fairywill cordless flosser is a 600mAh Lithium-Ion battery.
Fairywill suggests that once charged you will get up to 21 days of use from it.
Most people will floss once a day. If you want to use it more often you can. But, this usage time is based on 21 uses.
In my hands-on testing, it achieved 125 days of use.
That was using the standard clean mode which lasts approximately 90 seconds.
This is an almost unbelievable amount of time in comparison to the claimed 21 days. I think it is safe to say you won’t need to charge it all that often.
Due to the limited time I can spend testing each model, I do have to simulate the battery life. This is completed by turning the water flosser on and letting it run until it turns off automatically after 2 minutes. I repeat this until it won’t turn on any longer. I multiply the number of 2 minute sessions by 120, to get the total running time in seconds. I then divide this by the 90 seconds running time of the Clean mode.
When the battery is low, the charge light will flash blue as you use the flosser. The charge light is the same LED as the massage LED.
If you miss the flashing LED, eventually the flosser will stop working.
To recharge the battery you connect the provided power cable to the charging port on the front.
It should take about 4 hours to charge it.
Whilst on charge, the charge LED will flash. Once complete the light will turn off.
4 hours to charge and this battery life is pretty good. I can’t complain.
Supplied is a proprietary USB power cable. At one end a standard male USB A connector and at the other a 2 pin style connector. It looks similar, but different to a figure 8 cable.
I like the fact it is a USB cable as this makes it widely accepted and offers a few options for charging.
You can charge from your PC, laptop, USB wall socket or via a USB power adapter or even battery bank.
No power adapter is supplied. So, if you do want to connect it to a wall socket, you will need to acquire a USB plug adapter. You will more than likely have one for other technology products you own.
The cable is about 120cm/4 feet in length.
Infrequent charging means you don’t need regular access to the cable. As a result, is possible you might misplace the cable. Do be mindful of this.
I do have a bit of a gripe about the way it charges though.
Now, I do admit this isn’t a massive issue. Particularly when you consider the other positive elements of this water flosser. Nonetheless, it is something to be aware of.
My gripe isn’t so much with the fact that this is a proprietary connector. Fairywill does sell replacement cables if required. I have an issue with the removable port cover on the front of the flosser.
Fairywill is not the first, nor the last to offer this I am sure. But to access the port you need to remove this little rubber plug that protects the connector from water.
The plug is not physically attached to the flosser. At 1cm wide and tall when removed, this could very easily be lost. If lost, your flosser now becomes very susceptible to water getting into the charging port.
If you do use your flosser in the shower, I can see the rubber plug getting washed down the drain if it were not securely seated.
Perhaps Fairywill would send a replacement if you requested. But that is a bit of hassle we would all rather do without.
Other manufacturers offer other charging solutions. One option is a stand the flosser sits on to recharge, like an electric toothbrush. Or a more innovative solution is a magnetic power adapter. You get this on the Waterpik Cordless Select or Cordless Advanced.
A simple fix, if you can call it that would have been to have the rubber plug remain connected to the flosser somehow.
It is a small issue, granted. But, given the other alternatives, I would have liked to have seen a different approach.
Summary of battery life
- Rechargeable 600mAh Lithium-Ion battery built-in
- Claimed battery life of up to 21 days/3 weeks
- Achieved 125 days (4 months) in hands-on testing
- Charge light flashes blue when requiring a charge and when on charge
- Charge light goes out when fully charged
- Takes approximately 4 hours to charge
- Proprietary USB cable
- Fiddly and easy to lose port cover for the flosser
Price & where to buy
The Fairywill 5020E is available from eBay.
In the section below, I discuss the price more generally and in relation to similar products.
It is common for oral care products to have a high retail price which is then discounted. That much lower average selling price can make the product more appealing. Fairywill products are priced competitively from the outset.
Rarely will you see their products sold at over inflated prices.
The retail price of the 5020E is £31.99.
Compare this to the £99.99 of Waterpiks Cordless Advanced…
The lowest price this Fairywill flosser has sold for is just £2 less than its retail price. £30. So I wouldn’t worry about waiting for special offers or price drops.
We like to work out the cost of ownership, to give some sort of benchmark to compare products. We do this over a 3 year period.
We would factor in the cost of replacement nozzles, but given the 5020E comes with 8 in the box, we don’t need to. We have enough for 4 years.
Should you ever need them, they are around £10 for a pack of 4.
With a purchase price of £31.99 over 3 years, this works out at £0.03 per day.
That is more expensive than string floss, but only by about 1p.
The excellent Cordless Advanced, that I have mentioned a few times costs £0.10 per day. That is 3 times the price.
Whilst there are benefits, it is quite difficult to justify 3x premium.
Fairywill products are sold via eBay. You won’t find this stocked in your local high street pharmacy or supermarket.
Please note that all prices quoted are approximates and will vary based on location, supplier and time of purchase. These figures were correct at the time of writing and should not be relied upon as hard fact, but used as a guide during your decision process.
Summary of price & where to buy
- Available from eBay
- Recommended retail price of £31.99
- No or very minimal discounts available
- Replacement nozzles come in packs of 4 for approx £10
- Daily cost of £0.03 per day over 3 years
- Very cost effective
Reliability & long term use
I have not experienced any issues whilst I have been using it.
I have not spotted anything that would give me a significant cause for concern either.
The mind wonders when a product is this cheap, how or why is it? Has quality and reliability been comprised?
The 5020E like most other Fairywill products comes as standard with a 1 year warranty.
It is disappointing that it does not come with a 2 year warranty. There is an option to extend it by a further 6 months, if you register as part of their VIP programme.
Strictly speaking under UK/EU law you should be offered a 2 year. You could potentially challenge Fairywill about this. In truth, it probably wouldn’t be worth it for the monies involved. It would be nice if they did at least offer a 2 year warranty. That said, if you are prepared to, you can extend it by 6 months.
This is a very good water flosser, particularly when you consider the price.
The large water tank means you can achieve a thorough clean on a single fill of the tank.
Rotating the nozzle is almost impossible in use and it is not quite as quiet as you might expect.
The lack of travel pouch is a shame, as is the fiddly power port cover. But, some slack can be cut when you know 8 nozzles are included and you get 3+ weeks of battery life.
It is not perfect, but I am not sure there is an absolutely perfect option available today.
The best option available today is from the market leading brand, but it is 3 times the price.
You can buy the Fairywill 5020E on eBay.
- Height (with nozzle) – 31cm / 12.2 inches
- Width – 5.8cm / 2.3 inches
- Thickness – 8.8cm / 3.46 inches
- Weight (with nozzle) – 317g/11.2 oz
All are approximates
- Does it come with a charger?
- Yes. It is a USB cable. It does not come with a power brick. You will need to source your own. You can charge it from any USB port.
- How often do the tips/nozzles need replacing?
- Nozzles should be replaced every 6 months on average. You get 8 included in the box.
- Can I use mouthwash in the Waterpik?
- You could, but it would be expensive and wasteful. Best adding a dash into the water used in the reservoir for a burst of freshness if you so desire.
- The majority of users, myself included use with water only.
- How much water or mouthwash does it hold?
- Approx 10.55oz 300ml) which will last for 90-110 seconds.
- My gums bleed when I use cordless flosser. Is that normal?
- Bleeding gums may be a sign of infection. A little bleeding can be normal when starting a new oral care routine. This is because you may be cleaning areas not before reached. If the bleeding is excessive or does not stop within a few days, consult a dental professional.
Do you own or have you used the 5020E from Fairywill?
Are there certain features that you really like or dislike?
Let us know what you think about this brush and let others who may well be considering purchasing one know your opinions before they do.