Oral-B warranty: how it works and what it covers

If you have a problem with your Oral-B electric toothbrush the first thing to do is run through some of the tips we offer in our Oral-B troubleshooting and common issues guide.

If the troubleshooting doesn’t help resolve the problem, your toothbrush will require additional troubleshooting and potentially repair.

So what is the process when it does? How long is the brush covered for?

You can find the answers to these questions and more below.

Key Points

• Guarantee commences from the date of purchase.
  • Buy the brush on 1st February 2020, the warranty will be valid until 21st January 2022.
• Under the terms of the guarantee, Oral-B will for free of charge repair any defects or problems with the toothbrush that are as a result of a fault in the materials or workmanship in the construction and manufacture of the product.
  • If the brush stops working for no reason this would be repaired for free.
  • If the brush stopped working because it has been dropped from a height and damaged it this would not be covered.
• The guarantee does not cover faults as a result of improper use.
• If you try to repair or modify the brush the warranty will not be valid.
• Wear and tear of brush heads are not covered under the warranty.
• The warranty repair must be carried out by Oral-B/Braun Customer Service Centre.
• The warranty will be voided if electric rechargeable handle damage is found to be attributed to the use of non-Oral-B replacement brush heads

How can I get my Oral-B electric toothbrush serviced in the USA & Canada?

Oral-B electric toothbrushes are covered by a 2 year warranty as standard.

It is recommended that for your benefit you register your brush online by heading to https://register.oralb.com/en-CA/promo/register for Canadian residents.

For In Warranty Service: If your Oral-B electric toothbrush develops a fault within two or three year (subject to model) period of purchasing, it will be repaired or replaced free of charge under the terms of your warranty.

For Canadian residents, if your brush is within the 2 year warranty period visit this page.

Once loaded you can locate the authorized service centre closest to you. It is likely that there is one within your state.  You can then follow the on-screen instructions and contact that service centre directly for support.

Alternatively, you can make use of the national service centre by clicking here.

The local service centres normally allow you to walk in or post your toothbrush to then.

All products sent in for repair must be well packaged and sent in a box suitable to withstand normal freight and courier handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. Oral-B will cover all repair costs and return shipping to you.

If you prefer to communicate by phone you can call 1-800-566-7252 to be referred to the authorized Oral-B Service Center closest to you.

For Out of Warranty Service: You can still send your electric toothbrush to the service centre as they offer a free repair estimate service; based on which you may decide on the best course of action. Before doing this, follow this link: https://braun-ca.infotip-rts.com/Home.xhtml?Action=ChgSp&Lg=us

Run through the on-screen diagnosis and resolution tool and if the fault persists continue through the process and fill out the form for a ‘non-warranty’ issue.

You will then be provided with the details of a service centre to send the brush to and communicate with.

This service centre will assess the brush on receipt and provide a cost for repair.  You have the option of setting an agreed repair price beforehand, so that the work is carried out promptly.  Where the cost of repair exceed the pre-approved amount the service centre will contact you.

How long will the process take?

In both in and out of warranty repair situations, the service centres aim to handle and repair products as quickly as possible.

In most instances, this is within 24-72 hours, but do give extra consideration for the shipping/transit times associated.

Should you have any questions or want an update you can contact the service centre or track the progress online via the support website.

How long is the Oral-B warranty?

The standard warranty is 2 years from the date of purchase.

The guarantee commences from the date of purchase. Buy the brush on 1st February 2015, the warranty will be valid until 31st January 2017.

My brush is not listed on the warranty registration page?

Whilst the range of electric toothbrushes do not change all that frequently as new electric toothbrushes are launched, there can be a delay in the new brush being added to Oral-B’s online warranty registration page.

We wish this was not the case, but should this apply please allow a few weeks to pass and then attempt the process again to see if the registration pages have been updated.

If you cannot afford to wait or need assistance the best course of action is to speak to Oral-’s Service support line.  The contact number is 1-800-566-7252.

What is covered in the Oral-B warranty?

The warranty starts on the day of purchase and runs for 2 years.

If your electric toothbrush is defective during the warranty period, Braun (the parent company to Oral-B) will repair or replace it free of charge.

Examples of what the warranty will cover, but not limited to are:

• The brush no longer charging or holding charge
• The battery life lasting less than the advertised time
• The brush no longer switching on or off
• The brush intermittently stops working
• The brush speeds up and slows down for no reason

The warranty does not cover cosmetic damage such as scratches, or damage caused by:

• Normal wear and tear
• Accident, misuse, dirt or water
• The product being tampered with
• Improper use
• Repairs carried out by agents not authorized by Oral-B/Braun
• Failure to take proper care of the product, including recharging
• The product being altered or used for commercial purposes

Is the warranty and repair process free?

If the fault with your electric toothbrush falls under the terms of the warranty and is within its warranty period, Oral-B will, for free of charge, repair any defects or replace the toothbrush.

If the brush is outside of warranty, it can be sent to the service centre for a free, no obligation estimate.

The cost of shipping the toothbrush to the service centre is your responsibility.  Oral-B will not cover this cost.  They will cover the cost of return shipping.

Where do I need to send it?

The location you need to send the brush to depends on your location and the best service centre for you.

You need to follow one the link and book your brush in online: https://braun-ca.infotip-rts.com/Home.xhtml?Action=ChgSp&Lg=us

Via the website, you can select your location and find the most suitable service centre.  The appropriate address will then be listed for you.

Will they collect the toothbrush?

No, it is your responsibility to return the brush to the address provided, using an appropriate shipping method.

How long will I be without a toothbrush?

As a general rule, the service centre aim to repair or replace the toothbrush within 24-72 hours of receipt.

The exact period of time you will be without an electric toothbrush will vary depending on the circumstances, time of year and shipping methods used.

Please take into consideration the postage time to and from the service centre.

For out of warranty claims, the process may take a little longer but is still dealt with swiftly.

Will they not just replace the toothbrush?

Whether Oral-B decides to repair or replace the toothbrush is dependent on the problem and their decision in each particular case, there is no guarantee that it will simply be swapped.

Do I need my receipt?

Ideally, yes.  Retaining your receipt will be advantageous when it comes to booking your toothbrush in for any warranty repair, so it is worth keeping hold of.

However, it is not essential and often repairs will be carried out without providing this, but repairs required without proof of purchase are subject to inspection to confirm the age of the brush and whether it is within warranty.  The service centre’s decision is final unless you can provide evidence of the purchase date.

My electric toothbrush is outside of the warranty period can I get it repaired?

Yes.  You can send your brush in for repair outside of the 2 year warranty period.  You need to proceed through the online fault tool and declare that the brush is out of warranty.

It is clearly explained on the following link: https://braun-ca.infotip-rts.com/Home.xhtml?Action=ChgSp&Lg=us

I am not in Canada, where and how to do I get my brush repaired?

If you are not a Canadian resident but have an Oral-B electric toothbrush your brush will be subject to similar warranty conditions, but the service agent, the returns address and contact numbers will be different.

Visit here select the appropriate region and your country.

Once the page loads, look for the ‘Authorized Service Centre’ button/link.  Click this and then from the page select ‘Oral-B power Toothbrushes’ and select the various options on-screen to find the appropriate service centre.

If you are struggling and need further assistance, contact the customer relations team for your country, these are published on your regional Oral-B website.

Is the battery in my Oral-B electric toothbrush handle replaceable?

The battery inside  Oral-B electric toothbrush handles cannot be easily replaced and for that reason battery replacements for their rechargeable handles are not provided. The battery is incorporated into the electronics of the handle and the unit is sealed to prevent water getting into it.

Where can I buy Oral-B replacement chargers, brush heads and other parts?

You can buy Oral-B replacement chargers, brush heads and other parts and accessories directly from Oral-B Authorized suppliers.

Search for parts here.

By selecting your brush you should be presented with a range of compatible parts from which you can select and purchase.

If you are looking only for replacement brush heads, Amazon is also a great option, carrying a wide range at great prices with swift delivery. See the Oral-B brush head range on Amazon.

What is the full warranty wording?

The full and official wording of the Oral-B warranty for Canada is:

Oral-B warrants this appliance to be free of defects in material and workmanship for a period of two years from the date of original purchase at retail.

If the appliance exhibits such a defect, Oral-B will, at its option, repair or replace it without cost for parts and labor.  The product must be carried in or shipped, prepaid and insured (recommended), to an authorized Oral- Service Center.  Proof of date of original purchase is required.

The cost to ship the product to an authorized Service Center is the responsibility of the consumer, the cost to the return the product to the consumer is the responsibility of Oral-B.  This warranty does not cover finishes or normal wear, nor does it cover damage resulting from accident, misuse, dirt, water, tampering, unreasonable use, service performed or attempted by unauthorized service agencies, failure to provide reasonable and necessary maintenance, including recharging, or units that have been modified or used for commercial purposes.

Please also read our additional warranty statements:

ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO TWO YEARS FROM DATE OR ORIGINAL PURCHASE.  IN NO EVENT WILL ORAL- BE RESPONSIBLE FOR CONSEQUENTIAL DAMAGE RESULTING FROM THE USE OF THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.  This warranty gives you specific legal rights and you may have other legal rights which vary from state to state.

Canada Only

In the event this appliance fails to function within the specified warranty period because of defects in material or workmanship, and the consumer returns the unit to an authorized service center, Braun Canada will, at its option either repair or replace the unit without additional charge to the consumer.  This warranty does not cover any product which has been damaged by dropping, tampering, servicing performed or attempted by unauthorized service agencies, misuse or abuse.  This warranty excludes units which have been modified or used for commercial purposes.

To the extent allowed by law, Braun Canada shall not be responsible for loss of the product, loss of time, inconvenience, commercial loss, special or consequential damages.  The provisions of this warranty are in addition to and not a modification of or subtraction from the statutory warranties and other rights and remedies contained in applicable provincial legislation.

Warranty replacement brush heads – Applicable to USA & Canada

Oral-B warranty will be voided if electric rechargeable handle damage is found to be attributed to the use of non-Oral-B replacement brush heads.

Oral-B does not recommend the use of non Oral-B replacement brush heads.

• Oral-B has no control over the quality of non-Oral-B replacement brush heads.  Therefore, we cannot ensure the cleaning performance of non-Oral-B replacement brush heads, as communicated with the electric rechargeable handle at time of intial purchase.
• Oral-B cannot ensure a good fit of non-Oral-B replacement brush heads.
• Oral- cannot predict the long-term effect of non-Oral-B replacement brush heads on handle wear.

All Oral-B replacement brush heads carry the Oral-B logo and meet Oral-B’s high quality standards.  Oral-B does not sell replacement brush heads or handle parts under any other brand name.

Oral-B contact details

If you want further information and to ensure you are acting appropriately for peace of mindspeak to a customer relations agent from Oral-B.

• Telephone: 1-800-566-7252 9am-6pm EST (Mon – Fri)
• Email: Click here

***PLEASE NOTE: Electric Teeth is not affiliated with Oral-B directly.  The information is correct to our knowledge at the time of writing and provided in good faith.  It is subject to change at any time. Provided primarily for Canada based Oral-B customers.***